Stitch Fix UK Reviews 4,756

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

i have never had a bad box from stitch fix. the stylists have always kept my profile and preferences front and centre and have always picked clothes and accessories that complement that. The clothes a... See more

Rated 5 out of 5 stars

Stitchfix has again delivered a box with some lovely clothes! All suit my personal style and all fit really well. Overall - such a great shopping experience! So much easier than trying on clothes in m... See more

Company replied

Rated 4 out of 5 stars

The clothes/items received are always a good mix. I've never had a box where I didn't keep any of the items. This means I essentially don't need to shop for clothes anymore, which is perfect for me. T... See more

Company replied

Rated 3 out of 5 stars

I tried stitch box alongside their competitor's box twice now and sadly chose to go ahead with the competitor. I loved stitch fix website and their algorithm "new" my style pretty well after months of... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Stitch Fix UK Personal Stylists send clothing for you, hand-selected for your size, style & price range – no subscription required. Visit now.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 3 out of 5 stars

Hit and miss

I've had some pieces I really like but it's a little hit and miss from month to month. Once they find one item you like they can end up sending lots of very similar items, which are uneeded. Also as time has gone on I've had fewer and fewer recognisable brands, and more and more Stitchfix own-brands.

28 April 2023
Unprompted review
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Reply from Stitch Fix UK

We appreciate the feedback, Laura. We want you to love all your Fixes so please be sure to mention this in your checkout feedback for your stylist to see too. We can take that on board to send you some new, unique styles!

-Stitch Fix

Rated 5 out of 5 stars

Nailed it!

This was my 5th Fix and engaging with the daily style questions has paid off. I loved everything in my Fix and kept the lot. I don’t tend to wear skirts often but the ones selected by my stylist are so lovely that it’s been a pleasant revamp to my wardrobe but still in keeping with my personal style

26 April 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear and we're glad you're wearing some new styles too!

-Stitch Fix

Rated 4 out of 5 stars

Fun way to shop!

A new to me and interesting way to do shopping, saves time, i am happy with the quality of clothes sent to me, and appreciate the styling suggestions.

21 April 2023
Unprompted review
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Reply from Stitch Fix UK

We're glad to hear that and we hope to style you many more times in the future!

-Stitch Fix

Rated 3 out of 5 stars

At first it was a breath of fresh air

At first it was a breath of fresh air, different items I’d never had considered before. But it seems to have got very similar recently, a few items I already have etc. nothing out my comfort zone to tempt me.

24 April 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Tracey, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon to gett things on the right track!

-Stitch Fix

Rated 5 out of 5 stars

Good fix

I returned a couple of things: the jacket which I loved, but didn't fit and a jumpsuit which just isn't me. I've worn the jumper already and the skirt and top I'm saving for warmer weather.

14 April 2023
Unprompted review
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Reply from Stitch Fix UK

We hope you enjoy wearing those items you kept!

-Stitch Fix

Rated 5 out of 5 stars

Would highly recommend!

Stitchfix has again delivered a box with some lovely clothes! All suit my personal style and all fit really well. Overall - such a great shopping experience! So much easier than trying on clothes in multiple different stores and trying to decide what suits me best. Would highly recommend.

26 April 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear!

-Stitch Fix

Rated 2 out of 5 stars

Now too big to care? appears that way, poor service

Stitch Fix market themselves as a personal service but so far haven't responded to any email requests I have sent regarding the selection they have given me. It has been so off the mark of what I wanted and will cancel next time as it is simply a waste of £10. Better to browse yourself than be sent last seasons 'grey' options

19 April 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Roger,

We're sorry to hear your Fixes haven't been personalised for you. We reply to all of the emails we receive but if you haven't seen a reply, please feel free to use our chat option so you can speak to someone in our team. If wish to send another email, you can reach out at hello@stitchfix.co.uk.

-Stitch Fix

Rated 1 out of 5 stars

I listed what I don’t like - they send me a box full of everything I dislike

I ordered a stitch fix last month, the box came, I was excited. 3/4 of the items were things I had stated I wouldn’t wear, I got an email apologising and asking if I would try again, I chatted and asked them to read my likes/hates she said it was comprehensive so I tried again
This box came….I requested only low waisted full length items , I got cropped high waisted chinos
I said no novelty/animal prints or bright colours - I got a mid length leopard print skirt and mid length greet novelty drink dress both bright neon green
I said fitted clothes - I got a baggy jumper
I said no frumpy mumsy or smocks - I got a floral baggy smock top

It’s as if they mixed up my likes and dislikes list.
A waste of time, postage and now I have to find someone to return it for me

Really disappointed

I can only think they have a dozen “fixes” with the printed leaflets and just pick one and send it out. It certainly isn’t personalised

24 April 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Lucy, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 5 out of 5 stars

A great way to shop.

The personal styler has a pretty good idea now of the clothes I like. The quality of the clothes is very good and the returns process is very efficient - quick and easy. Being able to see the 'Fix' before sending it to me also helps towards a happy outcome!

19 April 2023
Unprompted review
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Reply from Stitch Fix UK

We're happy to hear the preview function is working well for you Camilla!

-Stitch Fix

Rated 5 out of 5 stars

Really recommend Stich Fix

Really recommend Stich Fix. I have an aversion to clothes shopping, there’s so much choice, I get bewildered and confused and end up walking out the shop. Stich Fix makes the choices for me and I love it. Very user friendly and the returns process is simply. I can honestly say I have had a new lease of life since using their services!

24 April 2023
Unprompted review
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Reply from Stitch Fix UK

This is great feedback to hear and we hope you've been able to keep some great items!

-Stitch Fix

Rated 5 out of 5 stars

Excellent service

Great selection of clothes to suit my style, excellent quality and fit. Excellent service

24 April 2023
Unprompted review
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Reply from Stitch Fix UK

This is great to hear Claire!

-Stitch Fix

Rated 5 out of 5 stars

Why wouldn't you give it a go?

I've had three fixes so far and really happy with every one. I haven't bought every item, but I've also tried items that I wouldn't usually pick up. It offers more options than what you see on the high street, it's in the comfort of your own home, easy to return anything and I don't know if it's AI or an actual stylist, but I don't care, it works. Highly recommend.

23 April 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

We're glad to hear this feedback Adrienne. Regarding the Ai or stylist, it's a mixture of both as your profile recommends styles but a human stylist is always involved, and a written note is included in each Fix too!

-Stitch Fix

Rated 5 out of 5 stars

The clothes are of good quality

The selection of clothes that they have sent me are to my taste but sometimes on one item may push the boundaries, just a bit. The items they choose are of good quality. If you don’t like an item or it does not fit you well then you can send it/them back. You use the same box and an address label is provided and send it back via the Royal Mail. This does not happen often.
If you want upgrade your wardrobe or you just like buying clothes then I recommend wholeheartedly.

21 April 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

We're happy to hear this feedback Michael!

-Stitch Fix

Rated 3 out of 5 stars

Unfortunately there wasn’t anything I

Unfortunately there wasn’t anything I needed in my recent stitch fix. I had already bought a spring jacket and I wanted a pair of cargo pants not slim fit jeans Although the jeans were a nice colour. I didn’t like the pattern on the blouse.

8 April 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Anne, we’re sorry to hear your latest Fix didn't work out for you. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 3 out of 5 stars

Not as good as it once was

Loved this when i started last year but for the last 2 boxes my style and comments have been ignored so have cancelled now. Works much better for men than women

22 April 2023
Unprompted review
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Reply from Stitch Fix UK

Hi Becky, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 4 out of 5 stars

Wardrobe Rut

I signed up to StitchFix to get me out of my wardrobe rut. On the whole it has been successful, I'm trying on and buying things I wouldn't have even looked at in the shops. The quality does tend to be a bit hit and miss but if you don't like the items it is very easy to return them. On average I am buying 2 of my 5 items every month and look forward to receiving my parcel every month!

22 April 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

We're glad to hear you look forward to getting your Fixes Sarah!

-Stitch Fix

Rated 2 out of 5 stars

Could do better

Generally, I don't think you read the comments on what I’d like to see in my fix, this fix is the worst I've ever received I'm not keeping anything. I’ve paused my fix again until the autumn but if it as bad I'll be leaving.

20 April 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

Hi Cath,

Your Stylist should always be taking your requests, fit and sizing preferences into account, and we're sorry that wasn't the case with your recent Fix. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Rated 5 out of 5 stars

I love love love my boxes

I love love love my boxes! I cannot understand how everything somebody else chooses for me fits me so well! :)

19 April 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

We're glad to hear the items fit you really well!

-Stitch Fix

Rated 3 out of 5 stars

Green was delivered a on all my notes I…

Green was delivered a on all my notes I say no green
Teal and khaki are green

20 April 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

Hi Amanda, we’re sorry to hear you were sent green items despite saying no to them. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We'd also advise checking green is something you've asked us pot avoid on your style profile too.

We hope to hear from you soon!

-Stitch Fix

Rated 5 out of 5 stars

Fab box of new work clothes

I have had a few stitch fix boxes but this time needed some work clothes for a new job. The stylist listened to all my comments. I needed to exchange a few items for another size which was really easy. I have kept all the items as I love them

18 April 2023
Unprompted review
Stitch Fix UK logo

Reply from Stitch Fix UK

We're glad to hear you got what you needed Sarah and we hope you enjoy wearing those items :)

-Stitch Fix

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