Visit website

Stockmann - Helsinki Reviews 5

•
TrustScore 3 out of 5

2.8

Department store
Write a reviewVisit website
Write a review

Location

Switch location

Aleksanterinkatu 52, 00100 Helsinki, Uusimaa, FI

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Department store
  2. Clothing Shop
  3. Cosmetics shop
  4. Fashion accessories shop
  5. Home Furniture Shop

Written by the company

Founded by Heinrich Georg Franz Stockmann in 1862, Stockmann has been a cornerstone of Nordic retail for over 160 years. What began as a small glassware shop in Helsinki has evolved into one of the largest department store chain in Northern Europe, renowned for exceptional quality, service, and style. Our flagship Helsinki Centre store, inaugurated in 1930 and designed in Nordic Art Deco style by architect Sigurd Frosterus, welcomes over 10 million visitors annually. Spanning more than 50,000 square meters across ten floors, it stands as a landmark destination in the heart of Helsinki. Today, Stockmann operates seven department stores across Finland, Estonia, and Latvia, alongside our comprehensive online store at stockmann.com. We pride ourselves on offering carefully curated selections of international fashion brands, Finnish design classics, premium cosmetics and quality home products. Our stores provide specialized services including beauty salons, wellness facilities, dining options, and a dedicated Service Point on the eighth floor that assists international shoppers with tax-free services in multiple languages. As part of Lindex Group, Stockmann continues to honor its heritage while embracing innovation, combining the best of traditional retail excellence with modern multichannel shopping experiences. Whether you visit us in-store or online, our commitment remains unchanged: to be your trusted marketplace for a good life, offering exceptional products backed by the outstanding customer service that has defined us for generations.

Contact info

  • Aleksanterinkatu 52, 00100, Helsinki, Uusimaa, Finland

2.8

Average

TrustScore 3 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disappointing service

Disappointing service. As the most expensive makeup brand in the store, you’d expect professional and welcoming staff; however, the employees at this specific counter were quite rude and unprofessional. It was definitely not the 'top of the line' experience I anticipated.

27 February 2026
Unprompted review
Stockmann - Helsinki logo

Reply from Stockmann - Helsinki

Thank you for your feedback. We’re sorry to hear that your experience at our Helsinki store did not meet your expectations. Professional and welcoming service is very important to us, and we will share your comments with the team to help us improve.

Rated 1 out of 5 stars

Overpriced selection and tacky staff

Overpriced selection that doesn't even reflect in quality. Same products can be found in better stores in Helsinki with way better prices. The store is stuck in a weird elitist mentality, thinking very clearly they're better than others which reflects in their customer service too. If you don't show up in a fancy suit, the staff is likely to look down their noses at you and try to get rid of you. Trash poorly disguised as luxury. Maybe it's time for them to move over for better things.

3 December 2025
Unprompted review
Stockmann - Helsinki logo

Reply from Stockmann - Helsinki

We’re truly sorry to hear that your experience with our assortment, pricing and customer service did not meet your expectations. We aim to offer high-quality products and deliver warm, respectful service to every customer, regardless of how they look or how they shop with us. It’s clear from your message that we’ve fallen short, and we take that seriously. Your comments about pricing, product quality and the atmosphere in the store are important. We will review them with our team to ensure we improve both our selection and the service mindset customers encounter in-store. Thank you again for bringing this to our attention—we are committed to doing better.

Show reviews in all languages. (5 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look