Stone Traders Reviews 579

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Used beautiful Kandala Grey porcelain slabs from Stone Traders, easy to clean, non slip patio pavers. Neil and and his team completely transformed our garden. Very professional, friendly and helpful,... See more

Company replied

Rated 4 out of 5 stars

Mostly everything was good, communication re delivery excellent. The only problem was that one of the 15 slabs was broken. Although I could see the odd bits on the pallet somehow I miscounted the numb... See more

Rated 5 out of 5 stars

Tiles and accessories where delivered quickly and packed very neatly. No damaged tiles and slabs. Porcelain tiles were as expected , I am very pleased with the products that I purchased.

Company replied

Rated 5 out of 5 stars

Excellent all round, from first telephone contact to ordering, admin, pricing etc to final delivery, all in a matter of a few days. Our sandstone slabs were delivered yesterday on time, with a very h... See more

Company details

  1. #13 of 24 best companies in Paving materials supplier
  2. #13 of 21 best companies in Natural Stone Supplier
  3. #6 of 9 best companies in Stone supplier

Written by the company

Registered in 2007, Stone Traders UK Ltd is a leading importer and distributor of natural stone and porcelain paving, with a strong focus on ethically sourced materials. We supply both trade professionals and individual homeowners across the UK, offering flexible ordering options — including the ability to purchase by the square metre rather than full pallets — alongside reliable nationwide delivery. Our extensive product range is suited to a wide variety of outdoor applications, from patio installations to garden design and larger landscaping projects. Combining quality materials with practical purchasing options, we aim to provide dependable solutions for projects of all sizes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

579 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Helpful

Lynn was very helpful and talked through the different options. She sent through some photographs of the stone and we ordered some samples to present to our clients for them to choose from.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Professional, friendly, informative, reliable

Great show area of all stones and slabs.
All staff really friendly, helpful and knowledgeable. Samples freely available with good prices.
Staff were able to handle any queries, help sort out any issues and provide and deliver stone paving of all sizes within a time frame that suited me and the landscape gardeners.
Overall a really positive experience. Highly recommended

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Lynn was very helpful and friendly and was able to discount the stone I selected. The display area is huge and showcases an impressive variety of stone to accommodate all budgets.

6 November 2024
Rated 5 out of 5 stars

Great Company First Class

I had a bad experience with a landscaper and they were able to reassure me and were so helpful and professional. They even took back the things that were left over from the job and collected them. So impressed. Would definitely recommend using this company. First Class

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service and advice

Great service and advice, quality products and brilliant price.

11 July 2024
Unprompted review
Stone Traders logo

Reply from Stone Traders

Dear customer

We are happy that you have a good service & pleased with your product.

Regards

Karen Taylor
Office Manager
karen@stonetraders.co.uk

Rated 5 out of 5 stars

The right tiles at the right price

I found the tiles I was looking for at Stone Traders and at a great price. I also really liked the fact that I could buy them and that they could then hold onto them for me for when I was ready to have them delivered at my convenience.

15 August 2024
Unprompted review
Stone Traders logo

Reply from Stone Traders

Hi Laurence
We appreciate your feedback & thank you for your review today. We hope you come back again.

Regards

Karen Taylor
Office Manager
karen@stonetraders.co.uk

Rated 5 out of 5 stars

Lovely team behind a great product

Lovely team behind a great product - we've used stone traders twice now and can only say good things. very flexible with help and if needed extra slabs etc last minute. Would use again :)

11 October 2024
Unprompted review
Stone Traders logo

Reply from Stone Traders

Dear Customer

Thank you for taking the time to review our company. We are happy you had a good experience with us & returned to use us again.
Very much appreciated.

Regards

Karen Taylor
Office Manager
karen@stonetraders.co.uk

Rated 4 out of 5 stars

Good quality stone

Good quality stone - able to buy in m2 so no waste. Delivery price steep, but evened out with stone pricing.
Good service

25 September 2024
Stone Traders logo

Reply from Stone Traders

Dear Customer

We really do appreciate you taking the time to review our company. Delivery charges are governed by our collection company but we do our best to get your goods to you on time & for a good price. We hope to see you again.

Regards

Karen Taylor
Office Manager
karen@stonetraders.co.uk

Rated 5 out of 5 stars

Great service

Recently purchased some porcelain slabs from stone trader. The man on the other end of the phone line was very knowledgeable, helpful and polite, helping me achieve my patio dream.

9 September 2024
Rated 5 out of 5 stars

This is the third time I have used this…

This is the third time I have used this company. Always very helpful, informative & very good customer service.
All the calculations perfect.
This last order was for my mother the tiles look really good in her conservatory.
Would highly recommend Tile Traders.

31 July 2024
Unprompted review
Rated 2 out of 5 stars

Website said product was in stock

Website said product was in stock. Ordered the product arranged time off to carry out the build only to receive a phone call the day before delivery to say the product was not in stock and there would be a two week delay.

24 July 2024
Stone Traders logo

Reply from Stone Traders

Hi Paul

Please accept our apologies regarding your out of stock product. This is our busiest time of year & stock is moving very fast so occasionally when we sell in our store & online we cannot always fulfill low stock products. We take responsibility for the delay in letting you know & again sincere apologies.

Regards

Karen Taylor
Manager
karen@stonetraders.co.uk

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