STONEBRIDGE Reviews 

I could not agree more with some of the previous one star reviews. These issues go beyond mere settlement issues and cosmetic problems. To name but a few issues on the Spencer Grange site: 6 month delay on the original promised date, mould in bathroom walls, leaking pipes, flooded bathrooms, blocked drains, unfinished public open spaces, unresponsive customer services and they also have little to no quality control over their subcontractors.

Do you really want to spend hours chasing up these problems. Even for the most resilient of people it wares you down it is really not worth the stress in your life so please avoid.
I also would be surprised if some of these 5 Star reviews are genuine.

DOES NOT BUY A STONEBRIDGE HOME - Extremely disappointing customer service and lack of accountability

My experience with Stonebridge Homes has been incredibly frustrating and disappointing. I reported an ongoing drainage issue at my property, including a persistent, unpleasant smell, and have spent considerable time chasing for updates and trying to get the matter resolved.

Despite obtaining an independent report from a plumber, Stonebridge's response was to state that the report did not identify a defect with the main drainage system and instead suggested the issue related to internal plumbing. On that basis, they declined further investigation or remedial work, citing the expiry of their two-year warranty, and advised me to contact my own plumber or warranty provider.

What I find particularly disappointing is the handling of the complaint itself. Stonebridge acknowledged the time taken to respond and the numerous follow-ups I had made, yet ultimately closed the complaint without offering a resolution to the ongoing problem.

As a homeowner, I would expect a reasonable level of communication, a thorough consideration of the evidence and a genuine effort to help establish the cause of a persistent issue. Instead, I have been left feeling that the responsibility has simply been passed back to me, despite the time and effort already spent trying to resolve it.

I appreciate that Stonebridge may take a different view of its warranty obligations, but that does not change the frustration of being left with an unresolved issue and no further investigation offered by the developer.

Based on my personal experience, I would urge prospective buyers to ask detailed questions about after-sales support, drainage issues, warranty limitations and the complaints process before purchasing a property from Stonebridge Homes.

A very disappointing experience that has significantly undermined my confidence in their customer service.

A shocking shambles of a company who manage to be uniquely inept and nasty at the same time. Aside from the snagging issues with our house that took years to sort out, they handed over an unfinished estate to RMG in 2025 when the shared areas were unfinished and started billing residents for the pleasure! If you refuse to pay they send debt collection letters.
We’ve provided them with photographic evidence, done site walk arounds, sit down meetings and they nodded and said all the right things then absolute nothing happens. They’re got our money so they don’t care now.
Still in 2026 we have an unfinished estate. It’s been raised in parliament by our MP. It’s under investigation by planning enforcement. We shouldn’t have to work this hard to get something put right that should have never been handed over.
Avoid this company.

If i could have given zero stars, then that would be the rating. Absolutely avoid at all costs. Will lie to get you to sign the sales paperwork and once they have your money, they are done with you. Build and finish quality is beyond shocking - sure they have quality tile options, but thats irrelevant when being installed by trades people who are utter cowboys.

If you do fall into their sales trap, you must ensure you get an independent snagger to come in. Ours had over 150 issues including 3 which were so bad they were classfied as being fatal if not resolved. Boiler flue for waste gas was pushing this noxious fumes back into the house, manhole cover laid loose and tiles on porch falling off as not fixed in place. We also found out that our waste water/sewerage system was incorrectly fitted meaning raw sewage seeped out from under the toilet every time we flushed.

Customer services could not care less if they tried, closing down issues to hit SLAs even though not fixed. The whole purchase process and aftermath took a severve toll on my mental and physical health ending up on antidepressants to cope with the stress.

And its not just me, other residents on our estate have hung warning flags from their home warning prospective buyers to not proceed.

Looking at Stonebridge Homes’ Trustpilot profile, there are currently **24 reviews in total, with the five most recent all being 5\-star reviews posted within the last week\. The other 19 reviews are all 1\-star\.**

That is a striking contrast, and it inevitably raises questions about how representative the latest reviews are of the experiences of existing homeowners\. It genuinely gives the impression that someone may be trying to improve the company’s overall rating\. I cannot say who posted those reviews or what their connection to the company might be, but the timing and pattern certainly caught my attention.

**My biggest piece of advice to anyone considering buying a Stonebridge home is simple: speak to people who already live on one of their developments before you sign anything**

Don’t rely solely on the sales team’s promises, the show home, or the picture presented during the buying proces. Go and speak to existing homeowners. Ask them about the quality of the build, after-sales care, how problems are dealt with, whether promises are kept, and how the development is managed once people have moved in.

In my view, selling a house is one thing; standing by your customers and taking responsibility for the homes and developments you build is another entirely.

I have serious concerns about the way this company operates and believe prospective buyers should do their homework before committing what is likely to be the biggest financial purchase of their lives.

**My advice? Speak to the homeowners, ask the difficult questions, and make your own judgement before buying.** Once you’ve signed and moved in, your experience may be very different from the one presented to you during the sales process. Whether good or bad

Currently in the middle of buying at Nightingale Chase in Guisborough. Heidi, the fabulous sales lady, has made the process incredibly stress free so far. Her knowledge of the process has been invaluable. Her no nonsense approach is refreshing. She has managed our expectations professionally so we know exactly what we can expect from our new home. I was concerned about the poor reviews on here. Heidi has come up with solutions to my worries and we had our first fix visit to our plot last week. We did identify a couple of minor concerns, but I trust her, and the site manager, to make sure these are put right before the plaster board goes up. Heidi seems very well connected to the site, communication between her and site seems very good. The development itself is great, set out very well, you don’t feel like you are cramped in like many new build estates. I can’t comment on the finished product yet, but based on my experience so far, I am feeling confident all will be well. Thank you Heidi for the fantastic service so far.

Our experience of Stonebridge in Northumberland so far has been very positive! This is of course down to Abbie, who as our first point of contact has gone above and beyond.
As well as being very approachable, Abbie has being very helpful at every stage of our purchase! This isn’t our first new build and we feel the customer service has been excellent. We are very much looking forward to our completion date and hope that we will be very happy in our new home.

From making my decision earlier this year to relocate to Morpeth, Abbie has been fabulous to work with. She is such a happy positive individual. Buying a house is a huge thing and she has made the process so easy, nothing is ever too much trouble. She is a gem. This was the easiest review I have ever had to give.

With every new home owner the experience is always very daunting, I first put down my reservation fee back in January and now moving in to my home in November. Abbie was the first point of contact I met at the site and has been there every step of the way. Whenever I have had any issues Abbie has been the one to sort it out regardless of what it was, I cannot fault her one bit. Not have I only gained a new home but I have also gained a really good friend. Abbie is one of the most sweetest person I have ever met and I will forever hold that value with her. I cannot thank Abbie enough and I do hope I stay in contact with her. Whatever site she goes to next, I hope you get Abbie as she is amazing, and professional. Thank you!

The Stonebridge site sales at Whitby and Angela working along with the site manager Jason have been fantastic to deal with. Faultless and can only leave 5 stars but would leave 10 if I could. Definitely recommend and pleased to be a part of the development

Beautiful homes but unfortunately not worth the stress and hassle of trying to get any snags fixed. The company are awful at not taking any accountability for their own mistakes.

I haven't been a victim of Stonebridge homes. In fact I'd never buy a new-build home in the UK because of widespread atrociously bad quality. I am writing this because of the report on BBC news this morning, 4 September 2026, about a couple's suffering as a result of buying a Stonebridge new-build. I felt really sorry for them and was moved to write this alert to the BBC report.

If we could give a minus 10 review we would! Absolutely shocking company.
We bought our Stonebridge Home in Barnard Castle and moved in April 2025.
New houses have snagging lists which are expected however when the house was being constructed, we identified a surface water issue which we were told would be dealt with as they were aware.
Two years down the line, hundreds of emails, Clixifix reporting of issues being ignored by Stonebridge Customer Care, we are no further forward.
Customer Care are uncontactable by email, telephone and their Clixifix system, also their social media posts are restricted now as other frustrated ripped off customers were commenting as this was the only means of communication.
I could go on forever on this post about Stonebridge incompetence and lack of professional care.
Personal issues to one side, the site has been left in a mess, with little or no landscaping. All overgrown with missing fences and trees. Looks like a jungle in places!!!
The roads and footpaths still haven’t been finished even though the site is into its fourth year.
Do not buy from this company!!!

Avoid Stonebridge. Our experience has been nothing short of a nightmare. After reserving our new‑build, they removed items that were signed and documented as included — like the electric garage doors — and tried to claim they were never part of the deal.

The build was delayed again and again, forcing us to repeatedly extend our mortgage offer. Stonebridge even went behind our backs and contacted our mortgage advisor without our knowledge, asking for an extension. This only came to light when our mortgage advisor made us aware.

To make matters worse, they tried to deny ever giving us the completion dates we were working toward — even though we had signed documentation from them clearly stating those dates. They acted as if the agreed timeline had never existed.

They also took over £18,000 from us for extras, then refused to return it when we pulled out due to their delays. When they finally agreed to refund us, they repeatedly promised payment dates that never happened. This went on for more than a month until we threatened legal action — only then did they finally refund us.
Please read the other reviews, its no coincidence that they have an incredibly poor Trustpilot score!!

From reservation to present date we have had nothing but stress.
We are 6 months in now and still have unresolved issues.
We hired a professional snagger and thank god we did after what can only be described as an absolute sh*t show of a key handover.
We had around 200 snags , we have had leaks and a flood. Snags range from minor to major.
We are also locked out of clixifix app to log anymore arising issues as one of our original issues isnt resolved yet .. so we cant log an issue because the issue they caused us in the first place isnt resolved yet!
Never trust their sales advisors either as they tell you bare faced lies yet are overly nice to your face.
The only positive is the house design but everything else is shoddily finished and unprofessional also a lack of communication from sales to site and site to client.
If we had known on reservation what problems we were going to face we would not of touched a Stonebridge Home with a barge pole.
They are advertised as "high quality" "Meticulously crafted" "Executive homes" when they are nothing of the sort.
We thought by buying on a smaller development more care would be taken and a quality service would be given ... how wrong we were!
The one star is for the house design only!

Repainted wall - promised 2 coats, only applied 1, promised to replace defective rendering but only glued dislodged piece back. Did not paint around window frame edges nor around drainpipe. Did not clear up afterwards and left cigarette butts strewn over garden. Cost of £800 excessive for the work done. Also required cash payment, Inland Revenue please note.

Bought a new build property and had the kitchen worktop replaced as it was chipped, then the 2nd work top had sand paper scratches all over it. They said they would buff it as good will, but if they damaged it or anything went wrong as they were buffing the worktop this was on us and they would not take any responsibility. Then the joint has turned yellow where they have replaced the old work top and said we have damaged it

From reservation to moving in has been one of the most stressful times of our lives. I'll start with the positives. The house design is beautiful and completely suits our needs. Thats it!
The person in the sales office was dreadful, missing things off our choices form and denying we had the conversation when questioned later. There was no follow up when I asked about why the solicitors werent communicating with our solicitors and as a result the sale could have fell through. Luckily there was one person who was competent at dealing with things and she managed to sort most of the things out.
The day before we were due to move in the subfloor had cracked and our move was delayed while it was fixed and then when we moved in the snag list was more than 6 pages long. The site team did their best at resolving some of the early issues and indeed they were, however 5 months in and some of the initial snags have still not been sorted. These have been passed on to customer care who are absolutely horrendous. No human contact all done through a site called clixifix. As others have said, they dispute things that you raise, claiming that we had caused the damage, when clearly the things that are on our list are highly unlikely to have been caused by ourselves due to the nature and / or positioning of the defects.
We love our house and it will get sorted and Stonebridge are in for a legal fight if things don't get resolved by them.

Moved into our new home June 2025. Very happy with the house and location . Have found the site team to be very responsive and helpful. Snags have been sorted reasonably quickly including those picked up by a professional snagger (July 2025 ). Couple of issues picked up after this and again sorted within a reasonable time frame.

Absolutely terrible company - nothing but trouble since the day we moved in - still waiting for snags to be fixed almost two years on (we've given up and fixed many ourselves). The garden floods every time it rains but they refuse to accept responsibility. If I could go back in time, no way would I touch this company!