Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
A beautiful clean burning candle with a lovely scent. I have had these candles before and they never disappoint. I did have an issue with a broken candle on delivery. Adelina responded to my email... See more
Company replied
I’ve been a fan of Stoneglow for many years after buying a reed diffuser in a small gift shop in Norfolk. I’ve since ordered many times from the website. The products always smell really lovely and... See more
Company replied
Company details
- #90 of 97 best companies in Candle shop
- #310 of 372 best companies in Gift shop
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.3
Excellent
594 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Wonderful products
Wonderful products especially the Ocean collection it smells absolutely gorgeous. Put 1 in my bathroom and have already had a compliment.
24 January 2024
Unprompted review
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such a fantastic review and we’re so glad to see you have had a five star experience with Stoneglow!
Reply from stoneglowcandles.co.uk
Thank you so much for your lovely words. We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase!
Amazing scents
Tried both diffusers and candles. Love the Metallique collection! All of them smell amazing, will definitely buy again
29 January 2024
Unprompted review
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase!
Amazing!!
The BEST smelling candles and diffusers ever!! I have purchased a lot of different items which always come perfectly packaged and I love the wide range of scents and designs. The scents last for ages and I get constant compliments on how lovely my home smells! love love love my mist diffuser and the scented oils, wouldn’t be without it!
29 January 2024
Unprompted review
Reply from stoneglowcandles.co.uk
We're so beyond grateful for your kind words and leaving us such an amazing review. We're so happy to hear that you not only love your purchase, but also have had such a great experience with Stoneglow!
Wonderful scents
Ordered a variety of different candles and a diffuser, second time purchasing and all smells divine and scents the whole house. Also comes beautifully packaged and looks much more expensive that I bought it for. Excited to purchase a refill for my diffuser.
28 January 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for your lovely words. We really appreciate you taking the time to share your experience with us!
Best smelling candles that genuinely…
Best smelling candles that genuinely smell delicious
22 January 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for your review. We really appreciate you taking the time to share your experience with us!
Mist diffuser
Mist Diffuser and oils are amazing, fills the room with a beautiful sent! Everyone who comes into my house when I have it on compliments how nice my house smells! Well with it, best mist diffuser yet.. honestly I’ve tried so many different ones and they have ended up in the bin! This one is a keeper 🥰
15 January 2024
Unprompted review
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such a fantastic review! We’re beyond happy to hear that you had a 5-star experience with us!
Gross basic scents
Ordered a diffuser and a candle in different scents and honestly the diffuser smells like basic toilet air freshener. It was supposed to be black pepper and silver birch but there is absolutely no scents of either. Had to put it away after having it out for an hour because the smell was making me gag. The candle was supposed to be Palo Alto a sort of woody smoky scent but after burning it for an hour I couldn’t smell anything at all. I contacted customer services and the people I spoke to were understanding but unfortunately their commercial director decided not to have any sympathy for the situation and I wasn’t offered a refund or discount or anything. All I was offered was returning them at my cost but there was absolutely no guarantees they would refund me once I’d sent them - so essentially spend more money on some rank products, not exactly good customer service. For an online scent retailer you’d think they’d have even a touch more empathy but evidently not. Don’t bother
16 January 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you for sharing your feedback, we are sadden that your experience did not match your expectations, All our fragrances are developed here in the UK with fragrance optimization as paramount! We have tried our best to explain that as per our T&C’s - all costs incurred in returning goods are at the customers’ expense, and if there is a genuine fault we would most certainly refund postage and the product costs. We do understand why you may be frustrated but please know our terms and conditions are put in place to assure you of our best intentions.
Poor quality
Really disappointed in the quality of the product. Previously diffusers have filled the room with scent. I ordered a diffuser & 2 refill oils for different stoneglow diffusers & can’t smell them in the room at all. Yes I’ve left it over 48 hours, yes I’ve tried them in different locations & I’ve also tried flipping the reads over but sadly absolutely zero scent. Would highly recommend avoiding as not fit for purpose.
16 January 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you for sharing your feedback, we are sadden that your experience did not match your expectations and we appreciate you bringing this to our attention. We take the quality of our products very seriously, all our fragrances are developed here in the UK with fragrance optimization as paramount! Please email our customer service team - admin@stoneglowcandles.co.uk if you need any further assistance.
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're beyond grateful to hear you are enjoying your purchase.
Amazing products
3 January 2024
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Really good quality product and…
Really good quality product and excellent customer service
2 January 2024
Reply from stoneglowcandles.co.uk
We're beyond grateful for your feedback and for taking the time to share your experience with us!
Beautifully wrapped and the Georgian…
Beautifully wrapped and the Georgian candle is so stunning and smells gorgeous. I have ordered previously 3 more! Thank you so much! Totally happy with my purchase.
21 December 2023
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase!
Reply from stoneglowcandles.co.uk
Thank you so much for your great review, we appreciate the time spent in doing so!
Eucalyptus and lime gel candle
The Eucalyptus and lime gel candle is amazing - both, in looks and in scent x
6 January 2024
Unprompted review
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such a fantastic review and we’re so glad to see you have had a five star experience with Stoneglow!
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Fabulously unique scents
3 January 2024
Reply from stoneglowcandles.co.uk
We're beyond grateful for your feedback and for taking the time to share your experience with us!
I hope I was chatting to a human but…
I hope I was chatting to a human but they found what I was looking for and advised my second enquiry that the company no longer made the second fragrance it was quick and efficient
2 January 2024
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We are beyond grateful to hear that you had a great experience with Stoneglow!
Amazing products that smell divine
Amazing products that smell divine. The order arrived very well packaged and the invoice was double checked to ensure the order was correct. I will definitely buy from Stoneglow again.
2 January 2024
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such a fantastic review and we’re so glad to see you have had a five star experience with Stoneglow!
I still havent got my order and cant…
I still havent got my order and cant track my parcel. No email updates have been sent either. Id love to know when my order is arriving….
22 December 2023
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you for your feedback, we appreciate the time spent in doing so. We're sorry to hear this, we always aim to get our orders delivered within 2-3 working days from the dispatch date. Please see the email sent by our customer service team or email admin@stoneglowcandles.co.uk including your order number so we can look into this for you to make sure you receive your order.
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