Masterclass in Appalling Customer Service
If you’re not fussy about customer service and are happy to take a packed lunch while you wait for your meal then this is a fantastic and really great place to go and I can recommend it above all others.
Booked a table for four at 19:00 on a Friday night, it took ages to have our order taken and after 40 minutes asked where the pizzas were. Was told they had a large table in the terraced area and they would be another 15 minutes.
Decided to start my stopwatch a while later and the pizzas eventually arrived after 20 minutes on the stopwatch; ergo over an hour for a pizza. We have been going here for over five years now and this is the longest that I have ever had to wait anywhere, ever, for a pizza.
Also asked for my egg to be runny and it was murdered.
Took it up at the counter and ended up speaking with Olivia who is tragically unaware that she has zero customer care skills. Told me that the server should not have agreed to my egg being runny as the egg goes in at 385˚ with the Pizza. Really? Pizza Express have been serving me runny eggs for over 30 years now without any problem. How about bringing the pizza out and then putting the egg in at the end – oh sorry I forgot, Stone Rock Pizza don’t do rocket science. It seems that they can’t get the staff with more than one brain cell.
Olivia should run a masterclass in mendacity, denial, aggression and belligerence and proudly and defiantly told me that we hadn’t waited an hour; it was only 57 minutes. Oberleutnant Olivia then lied to me and told me that we had been told there was a delay when we had our order taken even though our server, who was standing next to her, confirmed that we had not been told that there was a delay. Clearly Olivia’s psychic powers were weak that day or she must have had wax in her ears that impaired her eavesdropping skills.
It never ends well when businesses argue with customers, split hairs or worse, lie to them. Eventually when Olivia realised that I was not going to accept her disrespectful and belligerent attitude she opened the front door and asked us to leave. Another masterclass in how not to resolve a situation!
This I did and once outside in the street heard all the staff clapping and cheering. That really says it all, the staff applaud a masterclass in how not to treat a customer with a valid point to make. Seems like Stone Rock encourage their staff to be dismissive to customers.
We all have two ears and one mouth and Olivia was more bad mouth than good ears, had she been working for me she would now be the proud owner of a P45.
Stone Rock is now top of my list of places to never go to again.
Five stars for a complete lack of service – nice one Olivia
