Stone Tile Depot Reviews 

828
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, professionalism, and proactive approach of the staff, who go above and beyond to assist with orders and resolve issues promptly. Many people appreciate the fast delivery and the careful packaging of products, ensuring items arrive intact and without damage. The quality and beauty of the products are frequently mentioned, with consumers expressing satisfaction with their purchases and the overall shopping experience. However, some customers also noted issues with delivery, such as items being left in inconvenient spots or delays in reshipment processing. A few other people also felt that the product received did not match samples or descriptions, citing discrepancies in tile size, color, or the presence of mesh backing not suitable for their needs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and appearance of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and timely shipping,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the team as awesome, excellent, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are friendly,... See more

Order

Customers report positive experiences with the ordering process, finding it quick, easy, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which mad... See more

Company replied

Rated 5 out of 5 stars

Had great experience working with Matt @ Stone Tile Depot. Thanks Matt! It's our first time ordering from them. Product came in very well packaged and with NO defects or damage. Thank you! We use... See more

Company replied

Rated 5 out of 5 stars

ordered a set of tiles online but made a mistake not triple checking the size first......so i cannot comment much on the product itself since it was never installed but looked good. Stone Tile Depot... See more

Company replied

Rated 5 out of 5 stars

I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any ques... See more

Company replied



Company details

  1. Tile Shop
  2. Natural Stone Supplier

Information provided by various external sources

High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!

Stone Tile Depot - Direct From Factory

Written by the company

Low Price Guarantee
If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

828 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(828)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ana rojas was great to work with and…

Ana rojas was great to work with and got my order to me quickly!

30 October 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Austin,

We appreciated your business and comments. Thank you. Looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Ana was wonderful

Ana was wonderful, so helpful and so efficient. I also appreciated the delivery service being accomodating and giving a reasonable window (not expecting my client to be in all day!)

24 October 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Laura,

We appreciated your comments. Thank you for your business.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Got everything done, even having issue with website

I had an issue with website, but it was solved via chat in minutes, with minimum actions.

22 October 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Dear Customer,

We are pleased to hear that chatting with us cleared the confusion. Thank you.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Ana has been great

Ana has been great. I am looking forward to ordering more tile from her very soon.

1 October 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello John,

Thank you for your business... Looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Ana was SO helpful from start to…

Ana was SO helpful from start to finish! We have not installed the tile yet, but it will surely look beautiful in our bathroom!

23 September 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Amanda,

Thank you for your business. I hope all goes well.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

I taught customer service for 30 years

I taught customer service for 30 years. Your team is excellent. You made the process easy and quick and you answered all my questions. I may be ordering more tile very soon..
Thank you.

8 September 2025
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Cathy,

Thank you for your comments and looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Ana was amazing

Ana was amazing. She answered every question. Ana me feel confident with my purchase.

1 October 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Laura,

Thank your for your kind comments. Looking forward to working with you in the near future.

Best Regards,
JJ
Stone Tole Depot

Rated 5 out of 5 stars

Customer service at its best :)

Ana was so very helpful when we had the wrong item sent. She solved the problem for us quickly. She is always available when I call. If she is on another call, she returns my call right away.
The stone tile we ordered for our customer is beautiful and of good quality. Our customer is very pleased. Thank you

1 September 2025
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Patricia,

It has been our pleasure to serve you and we hope we see you again soon.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Very responsive and personal service.

Very responsive and personal service.

17 September 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Wynd,

Thank you for your business. We really appreciated. Keep us in mind for your next project.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

I haven’t received my order

I haven’t received my order, but I have had excellent customer service with this order…we have revised our selection and quantity multiple times as our design plans have evolved, and Victor never failed to follow up and graciously revise the order for me!

15 September 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Celeste,

Thank you for choosing us for your needs. Looking forward to working with you in th enear future.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Above and Beyond in their customer service!

Great customer service! I have ordered from this company multiple times. They have great prices, and a good selection. The tile arrives intact. The last order I placed, they went above and beyond recognizing that the tile I ordered was actually a paver instead of a floor tile. They called and emailed to confirm before they shipped it out. Sure enough I ordered the wrong thing, they took the time to look up the tile I had ordered previously, made sure the right one was then ordered and made the change order really simple. I appreciated them going the extra mile to avoid the headache and cost of me ordering/receiving the wrong tile.

11 August 2025
Stone Tile Depot logo

Reply from Stone Tile Depot

Hi Janae,

We are very pleased with your comments and we always try to protect our customers. Thank you for your business.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Great customer service, great products.

Victor was very helpful and communication was great. First time ordering from them and will again!
Looking forward to using their beautiful products again!

9 June 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Dear Customer,

Thank you for your business, looking forward to working with you in the near future.

Best regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Fast Shipping, Lovely Tile!

Very fast shipping and beautiful stone pebble tiles. we put this in a small bathroom floor installation and it turned out so nice! It looks like a beach in Bali.

6 August 2025
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Jeanne,

Thank you for your business. We really appreciated.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Ordering was a breeze

Ordering was a breeze! Victor helped me get the best price for the tiles needed for a master bathroom remodel. Everything shipped quickly and was exactly as pictured. I will definitely order from Vitor for my next project.

2 September 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Amy,

It is our pleasure to work with you and we hope see you again soon.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Great customer service!

Ana has been very helpful setting me up as a new customer!

27 August 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Dear Customer,

Thanks for choosing us. We appreciate the opportunity serving you.

Best Regards,
JJ
Stone Tile Depot

Rated 3 out of 5 stars

Prices are higher than competitors but…

Prices are higher than competitors but good customer service

30 July 2025
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Nancy,

We appreciated your comments. Unfortunately, We had to justify our pricing criteria under present circumstances.

Best Regards,
JJ
Stone Tile Depot

Rated 5 out of 5 stars

Excellent customer service from Victor

Excellent customer service from Victor! I ended up going a different route altogether and am doing hardwood floors, but Victor was so helpful in my decision process (even though I didn’t end up purchasing anything!) that the next time I need stone, he’ll be the very first person I call!

25 August 2025
Unprompted review
Stone Tile Depot logo

Reply from Stone Tile Depot

Hello Meredith,

Thank you for your support. We truly appreciate your business.

Best Regards,
JJ
Stone Tile Depot

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