Stools & Chairs Reviews 137

TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

I have been a customer of seats and stools for over 25 years. I’ve had about 4 different colors during those years. I must say that for the first time my bucket seats are a bit uncomfortable because... See more

Rated 5 out of 5 stars

I was sceptical about ordering online without actually seeing the stools. They are priced a lot cheaper than other stools of similar style. However I am really pleased with them. They look a lot more... See more

Rated 3 out of 5 stars

Legs on chairs have holes all over them- like wood worm, poorly finished on the legs, different coloured wood used to put together! These legs were covered up with protective foam, I didn’t removed un... See more

Company replied

Rated 5 out of 5 stars

I recently purchased four island bar chairs. I have to say I am so..pleased with them. The quality of them for the money is excellent. They arrived 2 days earlier than the expected initial date of... See more

Company details

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Hello! Welcome to the Stools and Chairs Trust Pilot page. Hopefully you're here to leave a wonderful review, or perhaps see what our brilliant customers are saying about us?


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4.0

Great

TrustScore 4 out of 5

137 reviews

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Rated 4 out of 5 stars

I ordered a pair of damask chairs

I ordered a pair of damask chairs. The box arrived damaged & 1 of the chairs was damaged ..I emailed Zoe Griffiths in customer service & she sent a new replacement out & had the damaged 1 picked up free of charge & without any fuss ..I would recommend emailing her rather than phoning .

25 August 2022
Unprompted review
Rated 4 out of 5 stars

Great looking

Great packaging, easily put together, very comfortable, and look fab, only downside was 1foot stopper was missing.

20 August 2022
Rated 5 out of 5 stars

Ordered three bar chairs they arrived…

Ordered three bar chairs they arrived on time I was kept informed of when I would expect them and confirmation of order. They were delivered swiftly and we're really pleased with them they are great quality and look so lovely in our kitchen.

15 August 2022
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Reply from Stools & Chairs

Hi Patricia,

Thank you so much for the wonderful 5* review, we really appreciate it!

We are so glad you love your order and hope to see you again in the future.

Thank you,
Kind Regards,
Hannah | S&C

Rated 3 out of 5 stars

Legs on chairs have holes all over…

Legs on chairs have holes all over them- like wood worm, poorly finished on the legs, different coloured wood used to put together! These legs were covered up with protective foam, I didn’t removed until At least a week after buying, where I stupidly removed the tags!!!! When removing the protective packaging is where I then discovered the holes!!!!! Not happy and certainly won’t buy off them again

13 August 2022
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Reply from Stools & Chairs

Hi Julie,

Thanks for your purchase and review.

We're really sorry to hear about these issues - we have not encountered this before, so we're shocked to hear this.

Please email us at info@stoolsandchairs.co.uk and we'll be sure to take a look into your query for you and see what we can do!

Kind regards,
Hannah | S&C

Rated 4 out of 5 stars

Some screw holes didn't line up & a few…

Some screw holes didn't line up & a few scratches on the metal leg frame - great price

11 August 2022
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Reply from Stools & Chairs

Hi Sue,

Thank you so much for the great 4* review, we really appreciate it!

We're sorry to hear that the screw holes didn't align properly, and there were a few scratches - we will be sure to pass this information back to our supplier to correct for future items.

Thanks again for your order, and we hope to see you again soon!

Thank you,
Kind Regards,
Hannah | S&C

Rated 5 out of 5 stars

An excellent company to buy from ,good…

An excellent company to buy from ,good quality chairs at very affordable prices ,packaged with care and delivery was very fast ,will definitely buy from this company again ,thank-you

11 August 2022
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Reply from Stools & Chairs

Hi Julie,

Thank you so much for the wonderful 5* review, we really appreciate it!

We are so glad you love your order and hope to see you again in the future.

Thank you,
Kind Regards,
Hannah | S&C

Rated 5 out of 5 stars

Fantastic

Purchased 4 breakfast bar stools and a fantastic price and really happy with the quality and delivery time. Will definitely order again.

11 August 2022
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Reply from Stools & Chairs

Hi Keeley,

Thank you so much for the wonderful 5* review, we really appreciate it!

We are so glad you love your order and hope to see you again in the future.

Thank you,
Kind Regards,
Hannah | S&C

Rated 5 out of 5 stars

Wonderful!

Just received these bar stools. We couldn't be more delighted!! They look lovely and are excellent quality. Managed to get them in the sale which was even more brilliant. Thank you!!!

8 August 2022
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Reply from Stools & Chairs

Hi Judith,

Thank you so much for the wonderful 5* review, we really appreciate it!

We are so glad you love your order and hope to see you again in the future.

Thank you,
Kind Regards,
Hannah | S&C

Rated 5 out of 5 stars

Bali black bar stool

Excellent, fast FREE delivery. Will order again if grandkids brake another one

7 August 2022
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Reply from Stools & Chairs

Hi James,

Thank you so much for the wonderful 5* review, we really appreciate it!

We are so glad you love your order and hope to see you again in the future.

Thank you,
Kind Regards,
Hannah | S&C

Rated 5 out of 5 stars

These bar stools are excellent

These bar stools are excellent. They are sturdy, comfortable and look great at the kitchen island. I am very impressed by how elegant they look, especially with such a discounted price. I would definitely recommend this site.

6 August 2022
Unprompted review
Stools & Chairs logo

Reply from Stools & Chairs

Hi Ged,

Thank you so much for the wonderful 5* review, we really appreciate it!

We are so glad you love your order and hope to see you again in the future.

Thank you,
Kind Regards,
Hannah | S&C

Rated 5 out of 5 stars

So far so good

So far so good, chairs look great. Hope they are as good once they are used! Great and speedy delivery.

6 August 2022
Stools & Chairs logo

Reply from Stools & Chairs

Hi Antoinette,

Thank you so much for the wonderful 5* review, we really appreciate it!

We are so glad you love your order and hope to see you again in the future.

Thank you,
Kind Regards,
Hannah | S&C

Rated 1 out of 5 stars

I ordered 1 bar stool and had planned…

I ordered 1 bar stool and had planned to get 3 more. Received an incorrect item, no response from customer services. I'm stuck with a bar stool that I don't need and lost money. Really poor service, I need a refund.

6 August 2022
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Reply from Stools & Chairs

Hi Puni,

Thank you for your review and we're really sorry to hear about the issues you have encountered.

Please drop us an email at info@stoolsandchairs.co.uk and we'll be able to take a look into your query for you, and correct this ASAP for you.

Thank you,

Hannah | S&C

Rated 3 out of 5 stars

Bar stools

We ordered four bar stools which arrived on time and in perfect condition. However, assembling them was incredibly difficult. I am very handy at putting things together but, basically the bolts are too short. I had to find alternative bolts and once everything was attached I could remove one bolt at a time and fit the bolts supplied.
This should have taken 5 minutes but took me an hour and a half to do.

3 August 2022
Stools & Chairs logo

Reply from Stools & Chairs

Hi Paul,

Thank you for leaving us a review. We're glad to hear that the stools arrived on time and in perfect condition, however we're sorry about the difficulty you faced with assembling these.

We will be sure to pass your feedback on to our supplier so we can look to improve this for future customers.

We hope you're pleased with your new stools and we hope you will consider shopping with us again soon.

Kind regards,
Hannah | S&C

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