Good product. good battery and quite well thought out. But do NOT!! buy the cover made of WOOLLY material. It sheds abnormal amounts of these "hairs". It cannot be cleaned. The material is not suitabl... See more
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See what reviewers are saying
In April my cat got a life threatening illness. He spent 9 days on life support at the animal hospital. When we got him back he was skin and bones. We were so worried we were going to lose him. On a w... See more
My big hug has been a really useful way of keeping heating costs down and keeping me warm. It’s a really well-made product. and the teddy fabric is holding up well. If I had one piece of feedback, it... See more
Company replied
I was Bought a homely (looks like a hot water bottle) for a gift and thought that my normal phone charger would charge the bottle. But it’s not made clear on purchase that it does need a 30watt cha... See more
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Company details
About Stoov
Written by the company
About us
Shop our collections:
Benefits
Cordless up to 14 hours
Energy saving
Warmth up to 58°
30 day return policy
Contact info
Head Office – No Visiting Address, Arthur van Schendelstraat 500, 3511MH Utrecht, Netherlands
- +31 30 808 03 36
- customercare@stoov.com
- stoov.com
Warmth your way
4.3
Excellent
17k reviews
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Warm wishes for Christmas
I already have a Stoov cushion, which I’m very happy with. I bought this one as a Christmas present. My wife loves it.
29 December 2025
Reply from Stoov
Thank you so much for sharing your experience and for choosing Stoov again as a special gift. It’s wonderful to hear your wife is enjoying her Stoov as much as you do. Wishing you both many cosy moments together!
Warm regards,
Stev | Stoov
Replaced battery at high cost but it…
Replaced battery at high cost but it proved to be no better than the old one and does not provide enough power or hold its charge, very disappointed!!!
29 December 2025
Reply from Stoov
Hi Mrs Smith,
Thank you for sharing your experience. We are sorry to hear how disappointing this has been, especially after replacing the battery and not seeing the improvement you expected. That is understandably frustrating. If you would like, our customer care team is happy to look into this with you and see how we can help.
Warm regards,
Team Stoov
Misleading pictures
First of all I have to say that I really like the quality of the product as well as the heating of the "Big Hug XL".
I am very disappointed as in the pictures it does look like there is some kind of material that stabilizes the back, so it does stand up on its own. And this is not reflecting the reality. As my car does not have heated seats, it was my plan to use it there, but with the back not being stabilized and furthermore no cords (only one) or anything that can be used to fixate the pad, it always falls down, moves around or I have the big chunk of battery in my back. I will now try to find a solution, but in my opinion it is wrong to use pictures which do not show how the product actually is and furthermore selling an additional charger for the car, which implies that it can also be used in the car.
30 December 2025
Unprompted review
Reply from Stoov
Hallo Friederike,
Thank you for taking the time to share your detailed feedback. We are glad to hear that you appreciate the quality of the product and the warmth of the Big Hug XL. At the same time, we understand your disappointment regarding its use in the car.
Cars differ greatly in seat design and structure. While many customers successfully use the Big Hug XL in cars and campers, especially for longer, stationary journeys, it is unfortunately not possible to design a single solution that fits and stays perfectly in every car seat configuration. The product is designed to blend into a wide range of seating situations, but this can result in limitations depending on the specific car setup.
Your feedback about the product images and expectations is very valuable to us and will be shared internally.
Warm regards,
Myron | Stoov
Amazing products and always a pleasure…
Amazing products and always a pleasure to shop with Stoov.
22 October 2025
Reply from Stoov
Your support means the world to us! Enjoy every moment with your Stoov. Warm regards, Stev | Stoov
Amazing warmth invention
BEST XMAS PRESENT! My hubby bought me these to help keep my hand warm for outside adventures on the go, and what a fantastic invention these are best hand warmers ever!!! I’ve tried lots but none compare to these and great handles to keep secure to wrists easy to charge and holds well does me a few days obviously depends on individual usage. For anyone with cold hands get these they will love them! Thanks team stoov !
29 December 2025
Reply from Stoov
We’re absolutely delighted to hear how much you’re enjoying your Stoov on your outdoor adventures! Knowing it’s making a real difference for you is exactly why we do what we do. Wishing you many more warm and cosy moments ahead. Warm regards, Stev | Stoov
Bottom part does not warm as much as…
Bottom part does not warm as much as the rest of the big hug xl and it would be great if a little wider. Overall great at keeping warm!
29 December 2025
Reply from Stoov
Thank you for sharing your thoughts and for your kind words! We're delighted to hear your Stoov is keeping you cosy. Your feedback is truly appreciated and helps us make every experience even better. Enjoy the warmth!
Stev | Stoov
Warm regards
Had an issue with the insert of the…
Had an issue with the insert of the heated cushion. Customer service couldn’t be quicker or more helpful, they sent a replacement part instantly upon contact with them. 10 out of 10 service
15 November 2025
Reply from Stoov
Thank you so much for sharing your experience! We're delighted we could resolve things quickly for you. Wishing you lots of cosy moments with your Stoov.
Warm regards,
Stev | Stoov
A rip off. Don't buy. Absolutely pathetic.
Takes 10 minutes to warm up and then only provides a dribble of heat. We never use it on anything but the highest heat because it's so pathetic. I would return it if I could but I bought it as a Christmas gift and I'm out of the 30 days.
24 December 2025
Reply from Stoov
Hi Matthew,
Thank you for your feedback. We are sorry to hear that the warmth did not meet your expectations. Stoov provides gentle warmth that builds up gradually and can feel different than anticipated. During the Christmas period, we offer an extended return policy of 60 days, so you can still return your purchase if it does not suit you. We hope this helps.
Warm regards,
Myron | Stoov
Disappointed with this stoov homey
Disappointed with this stoov homey. The instructions were poor. The velcro on the pocket for the battery doesn't close properly and the battery doesn't fit into the pocket completely either. No way I would have bought this for my elderly parent if I'd known how disappointing the quality of this product was. A waste of money.
27 December 2025
Unprompted review
Reply from Stoov
Hi Emma,
Thank you for sharing your experience. We are sorry to hear how disappointing this has been, especially given that you were considering it for an elderly parent. That is understandably frustrating. If you would like, our customer care team is happy to look into the issues you mention and see how we can help. And if Stoov is not the right fit for you, you can of course make use of our return portal.
Warm regards,
Myron | Stoov
Barely gets warm
Barely gets warm. Expected a lot more for the price.
26 December 2025
Unprompted review
Reply from Stoov
Hi Neil,
Thank you for your feedback. The warmth experience can differ from person to person and also depends on how the product is used. Stoov provides gentle warmth that builds up through direct contact and may feel different than expected. If this does not suit you, you are welcome to use our return portal.
Warm regards,
Myron | Stoov
Reply from Stoov
Thank you so much for your kind words! We're delighted you're happy with your Stoov and that the little extras made a difference. Enjoy every cosy moment!
Warm regards,
Stev | Stoov
Quite simply not hot enough
Quite simply not hot enough. It’s lukewarm at best. If used under a blanket you can feel the warmth but it’s completely useless just on your lap. You can feel that it’s on but it’s not hot enough to make a difference.
If there is a safety reason why a conventional hot water bottle can’t be used, I guess this might be of use, but even then a heated blanket would be a much better option.
This product was incredibly expensive and a waste of money. I will be continuing to use my hot water bottle!
26 December 2025
Unprompted review
Reply from Stoov
Hi Rose,
Thank you for sharing your experience. We are sorry to hear that the warmth did not meet your expectations and that this led to disappointment. We understand how frustrating it is when a product does not make the difference you were hoping for. And if Stoov is not the right fit for you, you can of course make use of our return portal.
Warm regards,
Myron | Stoov
Doesn’t get very warm and battery…
Doesn’t get very warm and battery doesn’t last long 33w
26 December 2025
Reply from Stoov
Hi Andrew,
Thank you for your feedback. We are sorry to hear that the warmth and battery duration did not meet your expectations. Battery performance depends on the selected heat setting and usage. If Stoov is not the right fit for you, you can of course make use of our return portal.
Warm regards,
Myron | Stoov
Great Christmas present…
I’ve bought this as a Christmas present and it’s thrilled the recipient. Great service from Stoov!
26 December 2025
Reply from Stoov
We’re so glad your Stoov made such a special gift and brought joy! Thanks for choosing us and sharing your experience. Wishing you and the recipient lots of cosy moments. Warm regards, Stev | Stoov
efficient and on tim
efficient ordering system; delivered on time; cannot comment on quality as it was a present.
22 December 2025
Reply from Stoov
Thank you for sharing your experience! We're glad the process was smooth and your gift arrived on time. We hope your Stoov brings lots of warmth and joy. Warm regards, Stev | Stoov
5 Stars are not enough !
We have been using Stoov products for several years now and have introduced the family to them, initially as presents, but they in turn are purchasing from the range and in turn telling their friends.
What is also worthy of note is the speed with which the orders are processing and the goods are delivered.
We would actually give Stoov, 6 or more Stars if we could !
25 December 2025
Reply from Stoov
Thank you so much for sharing your experience and for spreading the word about your Stoov with your family and friends. It’s wonderful to hear how much joy and comfort your Stoov has brought over the years, and we’re delighted that our quick service has made things even easier. Your enthusiasm means the world to us! Wishing you and your loved ones many more cosy moments ahead.
Warm regards,
Stev | Stoov
Great customer service
25 December 2025
Reply from Stoov
Thanks so much for your feedback! We love making a difference. Warm regards, Stev | Stoov
Reply from Stoov
Thanks for sharing your experience! We’re so glad your Stoov is bringing you comfort. Enjoy every cosy moment. Warm regards, Stev | Stoov
Not warm enough
22 December 2025
Reply from Stoov
Hi Lynn,
Thank you for your feedback. Stoov provides gentle, gradual warmth that builds up through direct contact and can take about ten minutes to be fully felt. If this level of warmth is not what you were looking for, you can of course make use of our return portal.
Warm regards,
Myron | Stoov
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