I highly recommend anyone to use this service. I have been stuck on an urgent expedited cardiologist waiting list for months but after asking my Dr this morning, following Stop waitings advice, to sea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stop Waiting delivered what it promised. I hadn’t appreciated that fact the NHS is committed to reducing surgery waiting times and in numerous areas this just isn’t practical due to limited bed spa... See more
Company replied
Stopwaiting have tried to be as helpful as possible but when your medical records are incorrect and your GP won’t give you the time of day to correct them, it just grinds you down. I can’t really give... See more
Company replied
We used StopWaiting on behalf of my mum, who was facing a very long wait with the NHS for her hip replacement. The process was simple, and within a few days they sent us several options for NHS-funded... See more
Company replied
4.4
Excellent
29 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stopwaiting alleviates Anxious Helplessness
After being told by a local hospital that I could expect another 50 weeks waiting time for an appointment it was on my brother ‘s urgent advice that I contacted Stopwaitng. The morning following my enquiry I received a reply with the advice from Stopwaiting as to how to proceed and information of six private hospitals I could choose from! My GP agreed with astonished alacrity to the proposal and within 3 weeks I received my treatment. I was prepared to travel for my treatment but experienced such care and efficiency that I was extremely grateful to both the hospital I visited and Stopwaiting who had enabled this procedure.
I would like to add that my doctor’s surgery took note of the information about Stopwaiting to advise other patients caught in the current chaos of NHS waiting times.
2 January 2026
Unprompted review
Reply from Stopwaiting
Thank you very much for sharing your experience — we really appreciate you taking the time to write this.
Being told you may have to wait many more months for an appointment can leave people feeling understandably anxious and stuck, so we’re very glad we were able to help you find a way forward so quickly. It’s great to hear that your GP was so supportive and that you were able to receive treatment within just a few weeks, with such a positive experience at the hospital.
What you’ve highlighted about awareness is particularly important. Even now, it still surprises us how many people — including some GP practices — aren’t fully aware of how to access NHS-funded treatment through alternative hospitals under the Patient Choice system. As your experience shows, once the information is there, things can move very quickly.
It’s especially encouraging to hear that your surgery has taken note and may now be able to support other patients in a similar situation.
Thank you again for your kind words, and we wish you a smooth and continued recovery.
Warm regards,
The StopWaiting Team
Stop Waiting delivered what it…
Stop Waiting delivered what it promised. I hadn’t appreciated that fact the NHS is committed to reducing surgery waiting times and in numerous areas this just isn’t practical due to limited bed space. I came across Stop Waiting who provided a list of alternative hospitals (small fee) where the waiting times were considerably shorter. In my case I was prepared to
travel and my hip replacement surgery was completed within three months against over twenty months in my local area.
I can’t thank them enough for providing the service and guidance and i am
more than happy to recommend their service.
13 February 2026
Unprompted review
Reply from Stopwaiting
Thank you so much for taking the time to leave such a thoughtful review.
Genuinely— not just because it means a lot to our team, but because your experience is exactly why StopWaiting exists in the first place.
What you’ve described is something so many patients still don’t realise: the NHS is committed to reducing waiting times, but in many areas it simply isn’t practical with the limits on beds, theatres, and capacity.
People often assume the long wait is unavoidable — when in reality, faster NHS-funded options can exist just a little further afield.
We’re really pleased we were able to help you find those alternative hospitals and that, by being willing to travel, you were able to have your hip replacement completed within three months rather than facing a twenty-month delay locally.
That’s a life-changing difference.
And honestly, we wish more people approached their situation the way you did — calmly choosing the best option available for them, rather than feeling stuck waiting simply because they weren’t told there was another route.
Thank you again for your recommendation. It means the world to us, and it will genuinely help other patients feel confident taking that first step.
Wishing you continued recovery and all the very best ahead.
Warm regards,
StopWaiting Team
Excellent! Highly recommend Stop waiting.
I highly recommend anyone to use this service. I have been stuck on an urgent expedited cardiologist waiting list for months but after asking my Dr this morning, following Stop waitings advice, to search for an appointment outside my area I have been given an appointment in London. I am massively relieved and extremely grateful to Stop waiting. Use them . It can turn everything around for you. They are responsive and caring. I just wish everyone knew about them. Thank you Stop waiting!
9 February 2026
Unprompted review
Reply from Stopwaiting
Hi Andrea — thank you so much for this wonderful review.
We’re genuinely so relieved to hear you were able to secure a cardiology appointment in London after such a long and stressful wait. Being stuck on an urgent waiting list for months is incredibly difficult, and it means a lot that our guidance helped you and your GP explore options outside your local area.
Your words about feeling “massively relieved” are exactly why StopWaiting exists — to help people access the care they need sooner, especially when the waiting feels endless.
Thank you as well for mentioning that we were responsive and caring. We truly do our best to support people through what can be a very worrying time.
Wishing you all the very best for your upcoming appointment, and thank you again for recommending us so strongly.
Warmest regards,
The StopWaiting Team
Great advice from Stopwaiting!
If you are expecting to wait a significant time for an operation on the NHS, then it would be a really good idea to get advice from Stopwaiting. They helped me to get treatment well within the 14 weeks which should be people's expectation from the NHS.
1 November 2025
Unprompted review
Reply from Stopwaiting
Thank you so much for taking the time to leave this review. We’re really pleased to hear that our advice helped you secure treatment much sooner than expected. Long NHS waiting times can be incredibly frustrating, and our aim is always to help people understand their options and navigate the system with confidence. We’re glad we could support you in achieving a quicker outcome, and we wish you all the very best with your recovery.
StopWaiting Team
Absolutely brilliant
Absolutely brilliant! Very helpful. I have tried and tried to get info from my GP about referring my wife to a different hospital for a hip replacement, without luck. I paid £69 for the highest plan from stopwaiting, because my wife had special needs, and it was worth every penny. Stopwaiting gave me the info I needed, written in clear to understand instructions, and in a very short time. I sent them further questions as things progressed, and they replied almost by return. I would recommend them to anyone!
24 November 2025
Unprompted review
Reply from Stopwaiting
Thank you so much, George — what a lovely review to receive.
We're really glad we could help you and your wife, especially when you’d been struggling to get clear information from the GP. That’s exactly why StopWaiting exists, and it means a lot to hear the plan made things easier for you both.
It was no trouble at all replying to your follow-up questions — We're always happy to help as things move along!
Thanks again for the recommendation. Wishing you and your wife all the very best with her hip replacement journey.
— Warm Regards,
StopWaiting Team
Complete con now ignoring messages as…
Complete con now ignoring messages as this does not work
26 September 2025
Unprompted review
Reply from Stopwaiting
We’re really sorry you feel disappointed Nesreen, and we do appreciate you sharing your experience - even if not accurate.
Our service is built on official NHS guidance and the national NHS e-Referral system, which millions of patients use every year to access NHS care in NHS-contracted private hospitals.
We prepared and sent you your personalised guidance, complete with direct NHS links, but you elected not to action it. We've engaged with you via email when required (it's important to note we get a lot of enquiries so we deal with our enquiries chronologically).
We’re still here and very happy to support you in using your NHS rights whenever you’re ready.
Warm Regards,
StopWaiting Team
This is the best advise I have had in years
Frustrated at being crippled having waiting over 2 years for a hip replacement I contacted Stopwaiting
They gave friendly advice and support to find a private surgeon who offered NHS operations
I quickly saw a surgeon and as Stopwaiting had suggested the waiting list was now 11-13 weeks not the additional 12 months the NHS were telling me
I think the public believe there is some kind of scam but believe me we have the right to choose our care despite my GPs reluctance to help
14 weeks on from my op I am pain free and able to lead a full an active life Stopwaiting helped me to re approach my GP and get the referral I was entitled to
5 March 2025
Unprompted review
Reply from Stopwaiting
Hi,
Your story absolutely made our day. You took the initiative, stood your ground, and made sure you got the care you were entitled to — and now, just 14 weeks after your operation, you’re living pain-free and active again. That’s exactly why we do what we do.
You’re right — there’s nothing “scammy” about exercising your NHS right to choose, but unfortunately many people don’t realise it’s even an option. By sharing your experience so openly, you’re helping others see that they can get their lives back without waiting years unnecessarily.
We’re so pleased you’re doing so well — and that you can now enjoy life without hip pain!
Great Service, do not doubt them.
To be honest, I was a bit sceptical when I first read about Stop Waiting and although I was already on the NHS waiting list for full knee replacement surgery on both knees, I didn't take any action for a month or so. When I finally did register, the response was immediate and I was supplied with lots of information giving advice and guidance. After contacting my GP, I was quickly re-referred to another Consultant and obtained an appointment very quickly. After the consultation, I was offered an appointment for the operation within 3 months. I have now had my right knee replaced at a private hospital of my choice and currently recovering.
I fully recommend Stop Waiting, who have been very helpful and supportive throughout.
1 August 2025
Unprompted review
Reply from Stopwaiting
Hi Russell,
What a fantastic outcome — We take no credit; it's all down to you taking that leap and acting on the information we sent. We know it can be hard to move from scepticism to action, so the fact you did (and so quickly got the result you needed) is a real credit to you.
We’re thrilled you were able to have your knee replacement at your chosen private hospital, without cost and are now recovering well. You’ve not only improved your own quality of life but your story will give hope to others who are unsure whether to take that first step.
Wishing you a smooth recovery and many more pain-free years ahead.
All the best,
The Stop Waiting Team
Quite a helpful company
Quite a helpful company. For a small fee. They will give you the information required to get you seen earlier. They do not actually connect you to specialists or hospitals.
It is a self help situation, armed with a better understanding of the medical procedures available. Well worth the fee!
8 August 2025
Unprompted review
Reply from Stopwaiting
Hi Barry,
Thanks so much for your kind words and for taking the time to leave a review. You’ve summed up exactly what we do — we equip people with the knowledge, steps, and hospital options they need to move their NHS care forward faster.
While we don’t make the hospital bookings ourselves, our Advice & Guidance is designed to put you firmly in control, so you’re not left waiting without a clear path forward. We’re delighted to hear you found the service well worth it.
Wishing you all the best with your treatment, and remember we’re always here if you need further support.
Warm regards,
The StopWaiting Team
Best £50 I have ever spent
I Was waiting for over 9 months
for an orthopedic consultant appointment. I contacted stop waiting and 2 weeks later had an appointment and 2 weeks after that I had my first total hip replacement. Two months after that I had my other hip replacement and I am now recovering totaly pain free.
BEST £50 I HAVE EVER SPENT!
14 May 2025
Unprompted review
Reply from Stopwaiting
Hi Andrew,
What an incredible journey — from 9 months of waiting to two hip replacements and now totally pain-free! We’re so pleased you trusted us to help you cut through the delays and get back to living life without pain.
Your words mean a lot to our small team, and hearing “Best £50 I have ever spent!” is the best review we could hope for (it's actually only £49, but we won't hold that against you).
Wishing you a smooth recovery and plenty of adventures with your new hips!
– The StopWaiting Team
Confidence and empowerment
It gave me confidence to not wait for ever for nhs to get their lists sorted and empowered me with good advice
2 May 2025
Unprompted review
Reply from Stopwaiting
Hi Beti-Ann,
Thank you so much for your kind words. 💛
We love hearing that you felt more confident and empowered — that’s exactly what we aim for. Nobody should feel stuck on a waiting list with no options, and it’s great to know our advice helped you take control of your care.
Wishing you all the best on your journey to getting the treatment you need.
The Stop Waiting Team
Harass the doctor
Stop waiting have been in touch and told me to hassle my doctor more for information. I’m due to have a partial knee replacement in the next 12 to 15 months. My knee has been bad for over 10 years so hoping Stopwaiting can help quicken the process…
7 August 2025
Unprompted review
Reply from Stopwaiting
Thank you for sharing your experience so far. We know how frustrating it is to face waiting, especially after already dealing with knee problems for over a decade.
We’ve given you some steps to help push your GP for updates — and in finding the fastest possible route to surgery. Many of our customers have been able to cut their wait dramatically once the right pathways are opened, and we’re hoping to help you do the same.
Please keep us posted on any updates — we’re in your corner until you’re through this and on the road to recovery.
– The Stop Waiting Team
Deffo not a scam
From making the initial contact and paying the small fee (hubby was sceptical but agreed at the end of the day it's not a lot to loose if it was a scam) I like to prove him wrong.
The Information sent regarding the local private hospitals was thorough and i took my choice of hospital to my GP to refer me (again as he hadn't come across Stop Waiting was sceptical)
Anyway he sent an email and that afternoon my hospital of choice gor in touch.
I sm now booked in for my hip operation on 1st Oct- we had a holiday booked on the first date offered.
My advice is dont delay this is not a scam.
10 July 2025
Unprompted review
Reply from Stopwaiting
Thank you so much for your kind words — and for trusting us, even with a bit of healthy scepticism in the household! We’re thrilled to hear your GP acted so quickly and that your chosen hospital got in touch the very same day — that's exactly the kind of outcome we love to see.
Wishing you all the best for your upcoming hip operation on 1st October (and we hope you enjoy that holiday too!). Thanks again for proving the sceptics wrong — and for helping others see that this really does work.
— The Stop Waiting Team 💙
www.stopwaiting.co.uk
Can’t recommend this site enough its £49 well spent
— what an incredible outcome for my son! We're genuinely thrilled to hear that, thanks to your support and proactive approach he went from 10 months of waiting to surgery within just 4 weeks at The Alexandra. Hospital also followed up with a regime of Physio there.
5 August 2025
Unprompted review
Reply from Stopwaiting
Thank you so much for your kind words — we’re absolutely delighted to hear your son was able to get surgery within just 4 weeks after a 10-month wait. That’s exactly the kind of fast, high-quality NHS care we aim to help more people access.
We’re especially grateful that you’ve chosen to use our service again — your trust means a lot to us. It's always encouraging to see returning customers who recognise the value of taking action.
Thanks again for your support!
— The StopWaiting Team
www.stopwaiting.co.uk
Can’t thank stop waiting enough.
Can’t thank stop waiting enough.
We were being fobbed off for months , as soon as stop waiting got involved we had an appointment with a specialist who referred me for a knee replacement at a private hospital paid for by the nhs .having the operation next week after only a 7 week wait.
18 July 2025
Unprompted review
Reply from Stopwaiting
Thank you so much for your kind words — we’re absolutely thrilled to hear you’ve got your knee operation scheduled and didn’t have to wait years to get there.
Sadly, far too many people are still being pushed from pillar to post, unaware they have the right to faster care. It means a lot to us that we could help you cut through the red tape and get the treatment you need — in just 7 weeks, and fully funded by the NHS.
Wishing you the very best for your operation next week and a smooth, speedy recovery!
– The StopWaiting Team
A refreshing change
A refreshing change, a company that is efficient, very knowledgeable and happy to support you in your decisions.
I can totally recommend Stop waiting they have helped me through all the hassle of hunting around for appropriate clinics and advice on complex issues.
A brilliant company! Many thanks.
11 July 2025
Unprompted review
Reply from Stopwaiting
Thank you for such a fantastic review — we’re genuinely delighted to hear you found our service efficient and supportive. Navigating NHS referrals and finding the right clinic can be overwhelming, especially with complex needs, so we’re really glad we could take that burden off your shoulders.
Your recommendation means a lot to us. We're always here if you need further support down the line.
Wishing you all the best on your healthcare journey!
– The StopWaiting Team
Eye surgery avoiding queues
Panic stricken and needing cataract operation urgently. NHS could only offer 9-12 months on their waiting list.
Incredibly saw StopWaiting on Facebook and immediately contacted them (in fear and trepidation in case this was a scam).
They are Incredible. From my initial contact/payment until l walked out cataract free took just over one week. Amazing team, knowledgeable, efficient and helpful - 100%, recommend. All done on NHS but at a private hospital. StopWaiting to get things moving - please end your endless wait for an op.
22 February 2025
Unprompted review
Reply from Stopwaiting
Thank you so much for your kind words — and for putting your trust in us during what must have been a very stressful time.
We completely understand the fear and uncertainty that come with long NHS waiting times, especially when your vision is at stake. It means the world to hear that we could support you quickly, safely, and with the clarity you deserved.
We're thrilled that you're now cataract-free and doing well. Your experience is exactly why StopWaiting exists — to help people access the NHS-funded care they’re entitled to, without unnecessary delays.
Wishing you all the best,
The StopWaiting Team
Quick and helpful
Spotted an advert on Facebook with lots of positive comments and gave them a try. They were very quick to respond, giving me the information I needed. Helpful team, recommend.
10 June 2025
Unprompted review
Reply from Stopwaiting
Thank you for your review!
We’re so pleased you gave us a try. It's great to hear our team could get back to you quickly with the information you needed — we always aim to make things as clear and supportive as possible.
Really appreciate your recommendation, and we’re here if you need anything else in future.
Warm regards,
The StopWaiting Team
They do what they say
They do what they say. My MIL was on a massive nhs waiting list for a new hip. They helped us get her hip done in 5 weeks, treated in a private hospital with it paid for by the nhs. Just amazing and staggered that it was all so easy. Thank you so much.
24 June 2025
Unprompted review
Reply from Stopwaiting
Thank you so much for your kind words!
We’re thrilled to hear your mother-in-law got the care she needed — and in just five weeks! It means a lot to know we helped make the process smooth and stress-free. Many people don’t realise this NHS-funded option even exists, so we’re really glad you found us.
Wishing your MIL a speedy and comfortable recovery — and thank you again for the lovely feedback!
Warm wishes,
The StopWaiting Team
Their customer support is great
Stopwaiting have tried to be as helpful as possible but when your medical records are incorrect and your GP won’t give you the time of day to correct them, it just grinds you down. I can’t really give them the one star review I gave them initially. I’ve seen other good reviews on here so obviously they are helping people and doing something right.
15 April 2025
Unprompted review
Reply from Stopwaiting
Thank you for taking the time to update your review — we really appreciate your honesty.
We’re truly sorry to hear how frustrating your experience with your GP and medical records has been. We understand how disheartening it can feel when things outside your control get in the way of your care.
Our team is always here to support you however we can, and we hope things start moving in the right direction soon.
Wishing you all the best,
The StopWaiting Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.