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I ordered a battery, 3 weeks later nothing, sent email number of times but was told they would not go through, outlook there is a problem and advised me to block them. I'm in my mid 70s so not up to date with the WWW but just realised i've been scamed.
You sold the "right CTRL" to Windows, they turned it into "Copilot key" which is the most useless and time wasting key there ever was.
Terrible service. I purchased on the website (Ireland) without having an account. After that, I created an account using my Google account, using the same email used on my purchase, right after I concluded my order. When I access my recently created account, I cannot find any orders in my order history. I created a ticket with the contact form explaining the issue. I received what looks like an automatic email asking to use the privacy contact channel through an online form, as they understood that it was related to my account permission. Within less than 5 minutes, I received an automatic reply saying that my ticket was closed. When I tried to use the privacy contact form, I got an error where the page was not loading. I could not reply to the ticket because it was closed without my consent. I had to open a new ticket explaining the issue again and explaining that the form was not working. I received that same exact response to use the privacy contact channel with the same link to a form, and again, the ticket was closed without my consent within less than 5 minutes. I could open the form this time. I filled in the information. Now I received a response from the privacy channel saying to contact the original support channel that had previously forwarded me to them.
I tried to place an order 4 times!
The store has some problems with accepting payments (I checked with my bank, the problem is on the store’s side), but nobody cares.
Acer technical support responds after 3-4 days (!). All responses are in the style of “Well, something went wrong, we don’t know what is it and we’re not interested. Have a nice day. The ticket is closed.”
No one is trying to understand the problem; apparently, no one is interested in profit.
They ruined us a holiday because I didn’t have time to buy the right gift on time.
Very easy website to navigate and find what you need. Smart customer service and delivery prompt. Very happy indeed.
Easily found the products I was looking for. The website is responsive and very user-friendly.
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