I recently placed an order through the Chelsea online store and impressed by the experience. The website layout is clean and made finding exactly what I wanted incredibly straightforward. The checkout... See more
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My 10% member discount was not applied at checkout. This was for a 26/27 Chelsea stadium shirt which after just renewing my true blue membership only a couple of days ago for the umpteenth time. This... See more
Took me a few minutes to realise that each seat ticket was selected individually one by one opposed to the number required from a drop down list ,otherwise was quite simple to complete. I wanted to c... See more
Exceptional customer support. They helped me get a wrong order fixed immediately. Good sale prices for quality products, fast delivery. Will order again in the future. Thank you.
Company details
Written by the company
The Chelsea FC Official Store is the only destination for fully authenticated Chelsea Football Club merchandise, operated in partnership with Nike. Every item is 100% officially licensed by Chelsea FC and guaranteed authentic — from the brand-new home kit to training wear, headwear, gifts and accessories, and past season kits in the clearance sale.
Contact info
Chelsea FC Store c/o Fanatics International Touchet Hall Road, M24 2FL, Manchester, United Kingdom
- +44 (0)333 331 2061
- customerservice@chelseamegastore.com
- store.chelseafc.com
4.2
Great
117 reviews
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Rubbish collar
Just bought the new home shirt for the 26/27 season, bearing in mind I have every home. Away and third shirt since 1986 this is by far the worst shirt we have bought out, the collar is absolute rubbish, the online purchase was fine but the shirt itself sucks!! UTC 💙
1 July 2026
Well at first my order was split into…
Well at first my order was split into two different packages and the second one came 4 weeks later! And the t-shirt’s fitting looks quite awkward eventhough i ordered the right size. So unfortunately it was not what i was expecting.
11 July 2026
Mantappp pak abuuu
1 August 2026
Great Bag Short Strap
Everything was absolutely fantastic. The bag is a great size but the strap was way too small for me. I'm very very tall and it barely came down to my elbow
18 March 2026
Lifelong supporter
31 July 2026
We are frustrated at the pace at which…
We are frustrated at the pace at which you are releasing our merchandise
Other clubs have released so much yet for the new season. We are yet to even release our anthem jacket. Or anything fashion
1 August 2026
Wrong item arrived
Wrong item arrived. Told could not exchange as it was custom. The item was not customised as it was sold with a print in the back and did not state it was non refundable in website description. Complained about this but customer services not interested in any of this. Including screen shots of website.
Poor customer service and now wasted £50 on an item my child can’t use or return for credit. Poor, poor customer service
1 June 2026
Priced higher than direct from Nike
Priced higher than direct from Nike, shipping to the US takes quite a while also considering the shipping costs.
10 June 2026
Our player loved the camp
Our player loved the camp, the positivity and the instruction! She wants to do it again. Hopefully you can come out again!!
6 July 2026
Printing on T-shirt was stretched out…
Printing on T-shirt was stretched out and not as advertised on website so I returned it and even now I’m still awaiting my refund
30 June 2026
All any easy transaction
All any easy transaction, from selectionln to paying, to delivery
2 June 2026
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