Store Google Reviews 10,481

I bought a new pixel fold and traded in my old Samsung Zfold. I was quoted a trade of $350 for the trade in. I followed all instructions and YouTube the reset procedures. I ensured that the phone was factory reset prior to returning. After they receive the phone they said that it wasn’t reset and removed $100 from quote.

Shopping and delivery fine, decent discount via subscription. However Google customer service is truly appalling, I've never found them any help whatsoever with technical issues, they always seem to just deny there's a problem and keep telling you to reset things.

shipping delays are common and poorly communicated.

This review is testament to how a takeover by a massive company can completely ruin a successful brand. Fitbit used to be a fantastic company. Now it's absolutely trash! Just spent an hour in a help chat asking me to try all kinds of voodoo to try and get my child's 'used for a day' Fitbit Ace 3 working as its decided to lose Bluetooth connection. Bounced around from one agent to another with copy and paste answers. There final rude response was to set up a new kids google account. Absolutely clueless. Don't buy your child one of these devices. This one is now useless.

selling out of stock items.

If i could give them negative review i would have done it. They are taking money for out of stock items and giving month long delivery estimation must not purchase from google store the most expensive deals. doesn't worth waiting months

Offered a trade in value and a bonus when buying a phone of £190 sent is phone was sent it back almost immediately saying it wasn't the correct phone. Checked when returned and it was the correct phone contacted support to ask about it and was told that there is nothing they can do due to it being returned and they would give me £40 store credit. Rubbish process and rubbish customer service. Buy from somewhere else. 3rd phone that I have purchased from them and now the last.

Got a Fitbit sense 2 and none of the data was accurate.

I had 90 steps before getting out of bed, 500 before leaving home and hit 10,000 on the bus after being at work all day.

Waking heart rate was 120bpm.

Seems silly but checking the weather before getting out of bed it’s telling me 3c when it’s actually -2c.

Nothing about this watch was accurate or even near accurate.

I am writing this to warn others about the "Price Match" process at the Google Store UK. Before purchasing a Pixel Fold, I contacted support to confirm they would match Amazon’s price of £999. On a recorded call, the agent explicitly confirmed eligibility and told me to place the order and contact them after delivery for the refund.
​Now that the phone is delivered, Google has flatly refused to honor the agreement. I made a "transactional decision" based on their professional advice, which they are now ignoring. This is a clear breach of trust and the Consumer Protection from Unfair Trading Regulations.
​Order Number: GS.0608-5774-5331
Case Number: 8-5606000039973
​I expect Google to review the call logs and honor the price they committed to. Until then, I suggest buyers go elsewhere for better transparency.

I buy new pixel 9 pro from Currys shop.

After 5 months issue with display it’s white screen.

I started speak with google assistant they say you have to talk with Currys shop, that why I put 1 star because Google pixel doesn’t care about people who used smartphones pixel, they don’t have special Oficce Google to check device they send other companies like Ismash which is terrible service.

I go to page pixel phone help into the Google Account Center, you know, to fix my phone, right? Got the complaint submitted. And they gave me an address, a phone number, said, “Call before you come.” I thought, hmm, odd. Still rang up, and some guy picks up saying, “This is the wrong number, everyone’s calling me for no reason.” Full circus. Phone number was for Shoreditch Ismash. I drove down anyway, no call, and the chap at the counter goes, “You’re not in our system for booking. Straight from Google. Starting to think I’ll crawl back to iPhone.

My English not well may have mistakes but I hope many people understand.

What a terrible support! two weeks into a warranty return, no progress made.

Pixel Watch 3 purchased in July '25. Developed battery life and overheating issues, so I sent it away to Poland for a repair/replacement (very well-packed and in excellent condition).

Two weeks later, they tell me it has screen/frame damage and I need to pay close to £300 for a replacement (or they'll send me the broken one back for free). This is despite the item being under warranty. I got on Support Chat and they said they couldn't do anything as I had sent it back for repair and should have contacted them first - how was I supposed to know that!

Just awful customer service all round. I've been a loyal customer of Google for many years purchasing many devices and services from them, but this makes me so angry I want to start again with a better company - but goodness knows who that is, as they're all massive and rubbish these days.

Anyway - in short - DO NOT purchase Google devices and software. If you're lucky enough for nothing to go wrong, congratulations. If you're not though, the repair company (CDTi) have CLEARLY been incentivised to make up/perpetrate damage on returned devices to reduce the amount of free replacements that were being sent out (I've never had this problem before).

Absolutely worst customer experience
First contact was nice when they offered me a voucher since my Fitbit's warranty was already exceeded. On redeeming the voucher, it seemed like the voucher was invalid or already used.
When contacting again the CS, it felt like a hamster wheel. Instead of helping, it felt like an AI agent, talking to walls instead of getting to any solution. The conversation got transferred to the next agent, where I needed to verify my data all over again. Despite of providing any final, customer friendly solution by simply checking and regenerating a new code, they came up with an excuse of checking in with their team leads. Absolute nonsense. Whatever they call as customer friendly, it's surely the opposite.
Not being able to produce a sustainable product is one fact, being a pure betrayal on store prices and promising a replacement which cannot be redeemed is actually ending up with a CSAT of zero!

I have been a loyal Fitbit customer for over a decade. I’ve owned multiple Fitbit devices (including prior Charge models) and trusted the brand’s stated warranty policies. That trust has now been seriously undermined.

I purchased a Fitbit Charge 6 on June 16, 2025 via Amazon. The device failed completely on December 18, 2025, less than six months later. The serial number was successfully registered with Fitbit, and Fitbit’s own website clearly displayed a valid warranty expiration date of June 18, 2027.

Despite this, Fitbit denied warranty coverage outright.

The sole reason given: the device was sold by a third-party Amazon storefront (“Deal B”), which Fitbit later claimed was an “unauthorized reseller.”

Here’s the problem:

The device was purchased through Amazon, a platform Fitbit explicitly lists as an authorized retailer when sold by Amazon.com, Amazon LLC, or Heart Rate Monitors.

At no point during purchase—on Amazon or Fitbit—was I informed that buying a “new” Fitbit through a third-party Amazon storefront would void the manufacturer’s warranty.

Fitbit accepted the device registration, tied the serial number to my account, and displayed an active warranty date—inducing reasonable reliance.

The device failed well within the warranty period, strongly suggesting a manufacturing defect, not misuse.

When I appealed, Fitbit’s “Supervisor Team” simply repeated the same denial without addressing these facts.

Fitbit then “kindly suggested” I contact the reseller or Amazon.
There is no way to contact Amazon resellers directly, and Amazon correctly states that the 30-day return window has passed. This leaves consumers who purchase in good faith completely unprotected.

This is a deeply flawed and unfair business practice:

Fitbit advertises a warranty

Registers the device

Confirms coverage

Then retroactively denies responsibility based on internal reseller distinctions not disclosed at the point of purchase

This is not how a company that values customer trust behaves.

If Fitbit is unwilling to stand behind its products when they fail within months, despite showing an active warranty on its own systems, consumers deserve to know that the warranty may be meaningless depending on where you bought the device—without warning.

Caveat emptor. Let the buyer beware.

Case reference: 2-7729000040295
Device: Fitbit Charge 6

I have not received my order, despite the support team repeatedly stating that it has been delivered. I have made multiple requests for proof of delivery; however, no such evidence has been provided to date.

Absolute trash app! It's calories count burned is wrong... consistently. And yes, I've all my height, weight etc setup correctly

Do NOT invest in ANY Fitbit brand technology. You WILL regret it.

Programmed but utter idiots IMHO

TRADE-IN NOT RECOMMENDED
I tried the trade in program from the Google store. 1.5 month after they received my turned in phone I received my payment. Meanwhile I've had multiple chats with the support team that always confirmed that my payment will be within a week. After the 4th time my case was "escalated" and received my payment after a week.

I would say Google manufacture decent products but this latest experience I'll be fully moving to their fruit flavoured competition, and this is what has driven me to write this.
I ordered a mobile phone, a case and 2 magnetic wallets (1 for personal and 1 for work). Granted I didn't update the address correctly (we had recently moved) but I managed to get the parcel redirected but that was my mistake and I fully accept that. I contacted the store and at first they were very helpful and issued a trade in kit to my new address with no issue at all.
The issue started when the main package was incomplete.
When I received the package the case and wallets where there and no phone, after taking with store elves they assured me a new phone was being dispatched.
A week later I chased to find out a new phone wasn't dispatched but they were now investigating with the courier company. After 21 days of still no action and no sign of a refund I am putting this review to say, good people of review land Google store are a complete waste of time and avoid at all costs.

Absolutely shocking company! Im now 8 months in and my versa 4 has never worked for the nfc pay has never worked. I've rang multiple times, had the same answer that its with the higher team. Non response to e mails. I've gone back to a samsung watch and cant even sell the fitbit as everyone knows how bad they are! The worst company I've ever dealt with hands down

Phone breaks during warranty but they don't offer replacement device while they repair which is not feasible for those who rely on their phones. Worthless warranty.

After only four months my Fitbitversa 4 refused to charge. I contacted Argos, where I bought it. I expected a no questions asked replacement or refund but no such luck. Instead they gave me the telephone number for Fitbit. I spent about two hours on the phone with them using clever diagnostics where they could actually see my watch, before eventually agreeing that it was faulty. I was offered a replacement but was refused a refund. I had to parcel up my Fitbit , attach a print off label and take it to the DPD express office four miles away. On receiving it, in Warsaw (!) they will send me new Fitbit. Garbage customer service. Since then I have received a replacement. No box, no charging lead, no strap. I was meant to receive an email telling me not to return the accessories but they forgot to send one. Now I am waiting for a new charging lead and strap.