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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and impressive performance, often describing them as top-tier and well-made. The customer service is frequently highlighted as amazing, with many people appreciating the professional, knowledgeable, and exceptionally fast response times from the staff. However, some people were dissatisfied with the customer service, mentioning issues with slow replies, unhelpful troubleshooting, and difficulties in obtaining parts or resolving problems. A few other people also felt that the quality of some parts could be improved, leading to unexpected failures.

What people talk about most

Product

Consumers generally express high satisfaction with the product. Many reviewers praise the build quality,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Quality

Customers had positive experiences with quality, often praising the durability and reliability of products,... See more

Response time

People report positive experiences with response times. Many customers praise the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Upon purchasing a new InMotion V9 I noticed a slight knocking noise coming from the wheel every now and then. I opened a support ticket with InMotion and they responded very quickly. After some brief... See more

Rated 5 out of 5 stars

My battery died within the warranty period and they sent a new one out right away. Could not ask for better service. This cannot be said for all companies. Had an issue with an E-moto straight out o... See more

Rated 5 out of 5 stars

Five stars for InMotion. Their electric unicycles are top-tier, but what really sets them apart is their amazing customer support. They are professional, knowledgeable, and provide exceptionally fast... See more

Rated 5 out of 5 stars

Amazing customer service, by phone and Wifi connection directly to the machine, during a holiday week. My machine sat unused for over a year, and locked itself out for safety. After a reset by the tec... See more


Company details

  1. Motor scooter dealer
  2. Moped dealer

Written by the company

At INMOTION Official Store, we're proud to offer a curated selection of Electric Unicycles and Electric Scooters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

First wheel V11 lezgo!

Packaged really well so no damage upon delivery. Definitely follow the instructions and inflate the shocks both upper and lowers before the first ride. Save a few ankle impacts and small bruises, I am riding my very first EUC and it is amazing! Always wanted to learn from the first moment a saw one! I purchased my V11 as my first wheel because I felt I would use all the extra features as time went on so I purchased the larger model right out of the gate, so far I feel it was the right decision for me. I have a lot of hills and urban streets around me so I wanted the extra power and suspension for my area. I can’t wait to get better and go much further! Thank you INMOTION for making such a great product!

20 December 2025
Unprompted review
Rated 5 out of 5 stars

inmotion review by Snyderdesign

Inmotion's customer support was very fast with their responses. They are very helpful with answering questions and seem to care about the customer. I absolutely love the first euc I bought and had to upgrade already, not that the first wheel wasn't good enough just wanted something a little quicker. Products are well made and very impressive. My small wheel the v8s goes very well on different terrain. I have been very impressed by its performance and what it is capable off for its size. be a great way to commute around the city.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I currently own 4 InMotion EUCs and…

I currently own 4 InMotion EUCs and have only had one issue, a shock on my V-14 leaking oil.
I appreciate the overall quality of the product but even more the customer service. That issue was resolved quickly without drama or fuss.
Thanks again.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

In motion E-scooter Climber

I shared my experiences with the e-scooter (climber.)
Good scooter, for me. I live in South-ward section of Newark, NJ. A lot of hills. The Climber E-scooter, accomplishes the task.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Communication and empathy

Communication and empathy. Great customer service. These guys talk to you and comprehend /understand your issues and address them accordingly and don't brush you off to some computer system. Thank you guys so much for being personal!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

New V9 knocking noise - rapidly fixed by InMotion

Upon purchasing a new InMotion V9 I noticed a slight knocking noise coming from the wheel every now and then. I opened a support ticket with InMotion and they responded very quickly. After some brief troubleshooting, InMotion simply went ahead and sent me a completely new motor/wheel, which I replaced with ease. Problem solved. Thanks InMotion! Now I'm eyeing out their V12S!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Inmotion turned out great

My experience with Inmotion turned out great. I purchased the V13 pro and had an issue within the first year. Getting timely assistance was an issue for me at first; however, they did respond and eventually sent out a part that did fix my issue. It took just less than a month to resolve. I’m happy with the results!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Commuting to work, weekend leisure rides, and short trips to the forest or lakes.

I’ve been riding electric unicycles for several years, and INMOTION truly stands out. My V14 delivers a very smooth and comfortable ride — the suspension works perfectly, absorbing bumps and protecting my back and knees. The overall build quality feels premium, and the design is both practical and stylish.
Customer support is responsive, and firmware updates keep improving performance.
Highly recommend INMOTION for anyone who values safety, comfort, and engineering quality.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Inmotion RS after 2 years and 6.000miles

Over the two years I've owned the Inmotion RS, I've encountered numerous problems. The helpdesk was always easy to reach and always provided a suitable solution. I haven't had any problems in the last six months. Last week, I had an update issue (the screen remained black, but the scooter still worked perfectly). This problem, as always, was quickly resolved with a new system update. I think the new version of RS is definitely worth considering; it seems to me that all the teething problems have been ironed out.

24 October 2025
Unprompted review

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