MINISFORUM Reviews 1,759

MS-A2 would not boot, I requested repair and had a brand new replacement in roughly 3 weeks time. They even paid for shipping there and back.

The new one works great but I'm no longer using the 2.5G ports, I even turned them off in the BIOS. Also made some other changes in the BIOS to help safeguard the system.

I really love the system and even purchased a 2nd one for Proxmox cluster while I was waiting on RMA.

I purchased 2 x MS-Ultra02, fantastic products. I had a problem with one of the 2 workstations that was not reading all the installed RAM correctly, the support helped me solve the problem!!! Congrats!

Perfect experience from start to finish and great product.

Satisfied with UM790 Pro(32+1TB)! Good product! Also good experience with customer service: quick and clear answers to questions asked. The combination of Produkt en Customer-service is a good one!!

Had a problem with a refurbished UM690 Slim 32GB/1TB. I ordered the device in 2025 before the RAM/SSD prices raise.
After a few troubleshooting points, the CPU actually seemed to be defective. I was offered to remove and keep the RAM and SSD and send the barebone. Then a new device was send to me.
The support always got back to me within a very short time and was very courteous.

Minisforum were great and very responsive to my request for a replacement part.

Everything came on time and I am happy with their service !!

Do recommend!!

Great communication with customer care. Highly recommended

Excellent customer service - responding to my emails within 24 hours. I mistakingly ordered the wrong product and was given various options and offered a full refund.
(I ordered a UM350 mini pc a couple of years ago and its performed well with no issues at all).

Great products with an easy to use website , delivery on time & good order updates & customer service. Would recommend

Fast response in administrative inquiries.

Having worked with the customer service team at Minisforum, they are great to work with and are quick to resolve any issues. I would highly recommend this company as they are quick and trustworthy.

I traded in my old MS 01 and got great help from Tina at customer service when I didn't get all the info right for the exchange. And when they had received my computer I got a gift card that I could use towards the purchase of an MS 02 ultra. I'm very happy with the whole experience. And grateful that Tina was able to help me with everything.

A good professional company, highly recommended

Quick and helpful service from Minisforum when I had an issue with my V3 tablet. Helen from customer support was responsive and arranged a replacement. Good after-sales support.

Very good and helpful customer service. Recommended

Fast delivery, great machine

Received a V3 that was out of spec (16GB of RAM rather than the 32GB advertised). Contacted support, and Hesper assisted me. Hesper was very helpful and issued an RMA and return label. I shipped it back, and Minisforum promptly shipped a replacement that was perfect. The whole RMA process from first contact to receiving the replacement took about two weeks.

I was looking for a replacement for my home server and debated between buying from Minisforum directly or using Amazon. My biggest concerns were delivery delays and customer support. After bouncing between two different models, I actually ended up ordering both but then needed to cancel and return one before it even shipped. While I was worried about the support at the very beginning, the response from the team was surprisingly prompt and the service was truly exceptional. It was also great to learn that their standard delivery takes just 3 to 5 days. My issue was resolved quickly and easily, which gives me great confidence in their customer service for the future if I ever need help again. I highly appreciate Hesper's amazing service, and I love Minisforum's products. Go Minisforum!