Smooth transaction from start to finish. The digital book was delivered as promised and works perfectly. As a longtime Nolo customer, I can say their resources consistently provide valuable insights.
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See what reviewers are saying
Did my due diligence on line. Cyber Monday sale was a plus and reviews were very fair from others. Did NOT feel pressured to have long term financial commitment on order to do simple transaction... See more
Company replied
I purchased my first of many NOLO books about 12 years ago. My most recent purchase was regarding how to represent one's self in court. Every NOLO book I've purchased has been useful, easy to understa... See more
Company replied
I have used Nolo for more than 30 years. Generally their books are great. But when California rental/eviction law changed in 2024 after I purchased the 2024 Evictions book I went looking for updates... See more
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Company details
Written by the company
Nolo's store offers thousands of do-it-yourself products, including legal forms, online documents, books and ebooks, and software. With products from the store, users can generate a customized estate planning form like a will, a living trust, or a power of attorney in just minutes. Get all the most common business forms you'll need to operate your business, or create an LLC yourself. Our products are in plain English, created and updated by attorneys and legal editors.
Contact info
6801 Koll Center Pkwy, 3rd Floor, 94566, Pleasanton, United States
- (800) 728-3555
- customersupport@nolo.com
- store.nolo.com
4.5
Excellent
130 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth transaction from start to…
Smooth transaction from start to finish. The digital book was delivered as promised and works perfectly. As a longtime Nolo customer, I can say their resources consistently provide valuable insights.
11 February 2026
Unprompted review
Reply from Nolo Books and Forms
Thank you for using Nolo! We’re happy to hear you found what you needed through Nolo store books. Don't hesitate to reach out if you have an questions or concerns.
- Nolo Team
Reply from Nolo Books and Forms
Thank you for using Nolo! We’re happy to hear you found what you needed through Nolo store books. Don't hesitate to reach out if you have an questions or concerns.
- Nolo Team
Copyright
Product, intellectual property, was excellent, phone assistance was very good, website not so good, delivery poor
27 January 2026
Reply from Nolo Books and Forms
Thanks for your feedback — we really appreciate you taking the time to share your experience. We’re glad to hear the product and intellectual property resources met your expectations and that our phone support team was helpful. We'd love to hear your thoughts on what didn't work well for you.
Feel free to email us atcustomersupport@nolo.com and we'd be happy to assist. Thank you!
Outstanding useful books for both…
Outstanding useful books for both lawyers and laymen.
25 January 2026
Reply from Nolo Books and Forms
Thank you for using Nolo! We’re happy to hear you found what you needed through Nolo store books.
Great resource for up to date info
2 January 2026
Reply from Nolo Books and Forms
Thank you for your using Nolo! We’re happy to hear you found our products resourceful.
there are lots of mistakes in the book
5 January 2026
Reply from Nolo Books and Forms
Hi James,
We’d love to get a better understanding of the mistakes you’ve identified in the book. If you’re able to share specific examples or sections, our team would be happy to review them and address your concerns. Please reach out to our customer service line (800) 728-3555 or email us at customersupport@nolo.com.
I found an OA with suggestions and…
I found an OA with suggestions and typical details of what I needed, thank you!
16 December 2025
Reply from Nolo Books and Forms
Thank you for your using Nolo! We’re happy to hear you found what you needed through our resource.
Did my due diligence on line.
Did my due diligence on line.
Cyber Monday sale was a plus and reviews were very fair from others. Did NOT feel pressured to have long term financial commitment on order to do simple transaction
Form was and is easy to execute for small activities.
13 December 2025
Reply from Nolo Books and Forms
Thank you for your using Nolo! We’re happy to hear you that you took advantage of our Cyber Monday sale. Don't hesitate to reach out to us if you have any questions or concerns.
Reply from Nolo Books and Forms
Thank you for your using Nolo! We’re happy to hear you found our products helpful and that you were able to get the information quickly.
Help me understand background and…
Help me understand background and procedural information in working with other states
4 August 2025
Reply from Nolo Books and Forms
Thank you for your using Nolo! We’re happy to hear you found our products helpful and that you were able to get the information you needed.
Delivery of digital version immediately…
Delivery of digital version immediately was very helpful. Book arrived days later
13 August 2025
Reply from Nolo Books and Forms
Thank you for your using Nolo! We’re happy to hear you found our products helpful and that you are satisfied with your purchase.
Easy to access and affordable prices.
2 August 2025
Reply from Nolo Books and Forms
Thank you for your using Nolo! We’re happy to hear you found our services easy to access and affordably priced. We appreciate your support!
Easy and quick documents
Simple, effective way to form a business. Received professional binders to keep documents organized. Customer service was responsive
19 July 2025
Reply from Nolo Books and Forms
Thank you for using Nolo. We're so glad to hear that you found the process simple and effective. It's great to know our customer service team was able to support you!
Reply from Nolo Books and Forms
Hi Tammy,
Thank you for using Nolo. We're glad to hear that you were satisfied with our platform and found our books informative.
I was told about renters rights in 2014…
I was told about renters rights in 2014 after I sold my condo. I was told by the apartment manager at an apartment complex that it is in every rental agreement in California that renters have the RIGHT to a quiet and peaceful life in that apartment complex and others. I then needed to address that same issue at another apartment complex just recently when the Apartment Manager said it was not their responsibility to give all tenants a quiet and peaceful life. She said it was not their responsibility. I wanted to be able to show other renters their rights if they had a similar issue. I spoke with the Captain of the Police Department and he spoke with the City Attorney to verify that right of a renter. My current apartment complex manager even told me 5 times that she didn’t care,
28 June 2025
Reply from Nolo Books and Forms
Hi Judith,
Thank you for sharing your experience, and we're glad you found Nolo helpful. It's so important for renters to know and stand up for their rights, and we're glad you were able to verify the law with local authorities. Your story will no doubt help others in similar situations. We appreciate you using Nolo as a resource!
Very satisfied with my purchases.
I purchased Patent, Copyright, and Trademark book, the Copyright solo book, and Trademark book. All these books are very informative and thorough. They don't leave anything out, that you need to know. You can't go wrong with purchasing one of Nolo.com books. I'm super satisfied and recommend.
3 June 2025
Reply from Nolo Books and Forms
Hi Miguel,
Thank you for using Nolo. We're glad to hear that you were satisfied with our platform and would recommend to others.
Reply from Nolo Books and Forms
Thanks for the feedback! We're happy to hear the site was easy to navigate and that you were able to quickly find the form you needed. Making things simple and accessible is always our goal!
Books were helpful and what I expected
Books were helpful and what I expected. I did order a book of your's through Thriftbooks, which had a disk with it, but the disk was a 3x5 floppy and I have NO way to use it!!
7 March 2025
Reply from Nolo Books and Forms
Thanks for your review! We're glad the books met your expectations. We appreciate your note about the disk-- technology has certainly come a long way, and we understand how frustrating that can be. We'll keep this in mind as we continue to update our materials.
Reply from Nolo Books and Forms
Hi Pilar! Thanks for your positive review. If you are in need of further assistance, don't hesitate to reach out!
Long time loyal customer, dissappointed
I have used Nolo for more than 30 years. Generally their books are great. But when California rental/eviction law changed in 2024 after I purchased the 2024 Evictions book I went looking for updates on the web site.
I tried the chat, only to be abruptly cut off the moment the representative found out that I wasn't looking for a lawyer. I was so dissuaded by the obvious sales tactic and failure to back up the product that I made the effort to post about this very disappointing experience.
10 December 2024
Unprompted review
Reply from Nolo Books and Forms
Hi Mark! Thank you for your continued trust in Nolo over the years. We truly appreciate your loyalty and feedback. We're sorry to hear about your recent experience and completely understand your frustration.
Our goal is not only to provide reliable resources but also to ensure our customer support matches the quality you’ve come to expect. We've made note of this and have informed the team.
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