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The Boatyard Reviews 

908
•
TrustScore 5 out of 5

4.9

Boat accessories supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable team who consistently go above and beyond to assist buyers, whether they need help loading heavy items or finding specific parts. Shoppers appreciate the extensive stock available at competitive prices, paired with a remarkably fast and efficient online ordering and delivery process. However, some people mentioned issues with the third-party courier service, noting occasional shipment delays or frustrating problems with parcel deliveries. Regardless of these external shipping hiccups, consumers remain thoroughly impressed by the overall service quality and express strong intentions to return.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting high quality and great value.... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders generally arrive swiftly and on... See more

Service

People report positive experiences with service, highlighting efficient, friendly, and helpful staff members.... See more

Staff

Customers consistently report positive experiences with staff, describing them as friendly, polite, and... See more

Price

Consumers find prices to be very reasonable and competitive across a wide range of available items. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed greaser tubing and exhaust lagging for narrow boat Perseverance. Most other suppliers would either sell a 1 metre tube plus fittings then sell a longer length of tube separately, and 30 metre... See more

Rated 5 out of 5 stars

The Boatyard has everything you need for life afloat/leisure, well stocked with essentials and more and always a good supply of fuel for the winter. Everyone there is friendly and helpful. My husband... See more

Rated 5 out of 5 stars

You cared - a very rare experience - and I spoke to a real person. Truly exceptional all round . Please drop Evri though as of all the delivery people they seem not to care! I will definitely be a... See more

Rated 5 out of 5 stars

The shop is literally an Aladdin’s cave for boaters Loyalty points given which can be used on line for discount A friendly helpful welcome awaits, well worth a visit

Company details

  1. #2 of 5 best companies in Boat accessories supplier
  2. #1 of 2 best companies in Boat maintenance
  3. #2 of 9 best companies in Coal Supplier
  4. #6 of 11 best companies in Gas cylinders supplier
  5. #2 of 13 best companies in Marine Supply Shop
  6. #4 of 14 best companies in Sailing shop

Written by the company

The Boatyard and Chandlery at Hilperton Wharf on the Kennet and Avon canal near Trowbridge supplies all the services, parts and spares a boater needs. We stock diesel, calor LPG gas, coal, water, pumpout and much more. We also have a chandlery boat Aquilo which you may see cruising around the canal network, we carry lots of essential spares and everyday chandlery items on board especially the awkward to transport items like boat poles and boat hooks. On our online store you will find service bundles for most popular makes of engines found on the inland waterways, these bundles offer an extra discount when you buy a full service kit for your engine.

Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(908)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

An Aladdin’s cave for boaters

The shop is literally an Aladdin’s cave for boaters
Loyalty points given which can be used on line for discount
A friendly helpful welcome awaits, well worth a visit

10 November 2025
Rated 5 out of 5 stars

Exceptional personal service

You cared - a very rare experience - and I spoke to a real person. Truly exceptional all round . Please drop Evri though as of all the delivery people they seem not to care! I will definitely be a returning customer though despite Evri.

8 October 2025

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