Universal Music Reviews 

Wow! the absolute WORST support. Placed an order 12th December. Confirmation received. Nothing delivered. Emailed on 19th and 21st - ZERO response. No way to cancel order. Items I ordered went to 'SALE' items on the 21st December and yet i still haven't received what I ordered. I am a patient man but this is now ridiculous and no way to call them to see the status of my order or any way to cancel it - Absolute DISGRACE

FAKE! Do not trust this website. I have lost over one hundred pounds and haven't received as much as an email from the company to tell me why my order hasn't been dispatched. They are impossible to get in contact with. I am utterly disgusted that thieves like these are allowed to operate in the UK unchecked.

Placed an order mid November for items released 15th December 2023 - Date rolls around and nothing,then an email the evening of the 15th December indicating that the items would be delayed and not despatched until January 2024 - as they were Xmas gifts I replied to cancel the order and refund and bought the items elsewhere. Then had a despatch notification two days later of the items they said they couldn’t fulfil and I had said to cancel,emailed them again to ask what’s going on,they sent out a part fulfilled order and since 20th December 2023 have ignored all communication when I’ve denoted my intention to return this order. An absolutely god awful experience start to finish. Let’s see how long they take to reply now I’ve started a chargeback with my bank. God speed to anyone else in a similar situation!

Paid nearly £70 to pre-order Hozier merchandise due to be released on 15th Dec, and the order confirmation email said the item would be 'picked, packed and posted' within 24 hours of the release date. A very bold claim indeed.
I'm yet to receive any shopping info and I've tried to contact twice about the status of the order to no avail. Only automated response.

Disgraceful company! Took my money for 2 different vinyl orders on 4 and 13 December (both items showed as 'in stock' at the time, first was with Recordstore website and second from EMI music website). I've not had an update on either order! I've tried contacting customer service - there is no phone line, only a web form and email and I've tried 4 times to contact them this way and heard nothing. For such a large company this is completely unacceptable.

Awful. I mean truly awful. Ordered T Swift merch on 26/10/23 and paid next day delivery which was via DPD (also a god awful company). I received nothing until the middle of December 23, even though I emailed multiple times, I received no reply. You might say, well, at least you got your merch...

Well, DPD did not deliver. That should have been on the 6th December. However a member of the public found the parcel lying on the road 10 miles from my home and handed this on to the royal mail who delivered it as a very kind good will thing. They opened it and saw it was a Christmas gift - exceptionally kind and welcome by me. So I finally received the parcel on 15th December 23. In the time in-between the scheduled official delivery date and the date it was delivered I emailed both DPD and universal and received not one reply. DPD still records to this dat that my parcel is
'held up' in their distribution centre as they have no clue that they actually lost it and universal site records they have fulfilled their order but how can they when DPD does not record it has been delivered successfully.

To at insult to injury. The hoodie I bought was an extra small. It says this on the hoodie label. But the hoodie fits me easily at 6ft 2inch and 15 stone so on my 11 year old daughter it is absolutely massive and never ever an extra small.

Universal merch are nothing more than robbers and why any artists would allow their 'official' merch to be sold by these extortionists is beyond me. I will continue to complain via their email as that's all you get but do not buy anything from the Taylor swift merch site. It is an absolute con. £87 wasted.

Do not order from here. It's a disgusting service. I order on the 10th of December. Today is the 27th and nothing. You email and don't get a response. What kind of thievery is this? Will be contacting my solicitor.

Ordered Andrea Bucelli Christmas Deluxe signed cd on 10th Dec - on 14th I received a cd by Lauren Spencer Smith - 7 days after complaining they emailed to ask if I still need help.... since then nothing - this was a present but no point sending now as Christmas has passed - now trying for a refund

Unfortunately I have to agree with everyone. Absolutely useless company.
Pre ordered in September release date 24November. Email to say despatched on the 27th November with Royal Mail. Royal Mail still saying “we are expecting it”. Nearly 4 weeks now! Have emailed universal music numerous times just generic email back. Will be reporting to trading standards and going to my bank for refund. AVOID THIS COMPANY! Unless you want to throw away your money.

I have also ordered merchandise which has not arrived and no response from customer services. Im claiming my money back from the credit card company . I assume this company is a scam. Don’t use.

Would give 0 stars if possible.
Have place a few orders off of the Taylor Swift store and all of which were limited edition. First one release date October 27th (preordered in August), not shipped until start of November, however they didn’t print my full address on label and Royal Mail couldn’t deliver it so they sent it back to sender. Emailed dozens of times with no reply asking them to please resend it with my full address on label, a month later get the money refunded to my account and an email saying my refund request had been accepted. Emailed again several times stating I never ever asked for a refund I just wanted my limited edition CD. No reply to date.
Also placed another pre-order of a limited edition hoodie mid-October and just got an email from Royal Mail today saying they have sent it back to sender because the label didn’t have a full address on it and they couldn’t figure out where it was going. I am livid and so done with UMUK.
I still have one more item I pre-ordered at the same time as the hoodie that’s been delayed until end of January but now I’ve completely lost hope.
Get this, I even sent them several emails about my upcoming orders when the first CD wasn’t delivered and asked them to confirm they can actually see my full address on my orders. And no reply.

No communication at all after several (now than 4 messages) and then when I realised I want going to get my order in time for Christmas I decided to dispute my purchase with the bank, of course after reading ALL bad reviews here. When they saw that they email me straight away. I'm glad the bank pay me back. Extremely disappointed and angry!!!

I thought I'd update some of you with my experience. Up until now had been awful, as everyone else, trying to order Taylor Swift merch. After repeated email I got a shock reply and am now having 2 items ( I ordered a few not knowing what would fit my niece) should be delivered tomorrow, and will have to wait for the rest. If any are in a similar situation, it's worth emailing to ask for a part order of anything that seems to be in stock on the website.

I ordered and paid for the Sheryl Crow reissue back in october. Shipping date was supposed to be 1st Dec, got an email saying shipping date changed to 8th Dec then received yet another email saying shipping will now be 15th Dec. Logged a query with UM support, got nothing back, it is now the 21st Dec and still nothing, what is going on? Have you any intention of contacting me or fulfilling my order?

Bad customer service, cancellation of order not possible due to slow customer service. 30% customs paid on top of the product price plus high return fees ! Not recommendable at all

Awful as with every other experience - items in stock, not dispatched and then go out of stock. No ability to select split shipping for a mixture of items that Re in stock / out of stock and no response from customer services for many days

Still waiting for a £50.99 refund after two months! I returned the faulty item almost three weeks ago now, provided proof of postage and just keep getting no response. Do not order from them!!

Much the same as everyone else's experience, ordered placed on the 26th November, release date 1st December, but no goods have arrived. Customer service is a joke, no support apart from an automated response which makes you just go round in circles. I ordered Fizz merch as a gift, l'm sure the artists must know how appalling this company is.

Like most people, ordered some merch, hoping to gift it. Complete ignore from support for a month, no idea if I will ever recieve the item. Avoid at all costs.

It’s a scam! Don’t use them. Not sure how they get away with it but they do! Can I get money back from my Bank?