X Plane Reviews 

After some successful purchases, i came across the purchase of a poor quality product, I immediately mailed customer support to receive a refund or a product exchange, they refused everything and directed me to the useless support forum page of the product, the product developers are never present. I tried to complain on the forum but they blocked my account for "trolling". These are licensed scammers.

I bought an item but I never received it. I had to go through my bank to get my money back as this scam website wasn't going to give me anything. Now because of this they have blocked me from going on their site.

XPLANE.ORG ARE NOTHING BUT THIEVES! . They charged me twice for a download and refused to pay it back because it falls in the previous year. When you buy something from them, it doesn’t flag you’ve bought that product as you browse other ones. Sub-par in all ways besides their billing system. And don’t worry we haven’t forgotten the hacking to which I see you are showing the same lack of true empathy… A Lack of ethics and customer service from Nicholas and his team, and as we read everywhere, time and time again show their true colours and let their members down. It’s not the money now, it’s just the principle of it. Their happy to take the money but not happy to return it when it’s not theirs..

really bad experience with them! good i found this site. I bought some stuff from them a few months back and nothing but issues. they would not send me a serial number to activate it and refused to give me my money back. Developers need to move away from this site. I will no longer use or buy several things from developers. Not to mention X-Plane is getting a really bad rep because of them, I will also be emailing Austin at X-Plane and show them all the bad reviews and how their name is affected because of these guys. After sending several emails to the x-plane org store several months ago they completely blocked me from site and store and kept my money. HUGE SCAM artists!!!

Horrible company and might be a scam…
Horrible company and might be a scam this is what happened.

So they had a “sale” I tried to buy a plane from a developer. I put in my info and credit card and it all goes through. I download the plane but can’t activate, no serial or anything. Then a few hours later I get a weird email from them saying “Hey, your billing and home address are both from CA, send us pictures of your ID so we can address the discrepancy“

Sounded like a scam and a half, both my address is matched and credit card went through with no issues, I buy loads with my card and never an issue and now they want pictures of my ID that has my license number and address. Couple hours after that boom order canceled and now several days later still no refund! I filed a police report and a report with credit card company. These guys are a joke it seems, they want to collect peoples personal and private info and expect people to send it all over email and cannot guarantee privacy and confidentiality not to mention its not a huge company so huge possibility of getting hacked and they can’t protect my info.

Seems like they scam people or just refuse to loose money on fake sales or collect heeps of peoples private info and sale it. Of course I tried to warn people on the site but right away they banned me. But it’s ok I’m already back on site warning people in private messages about what happen and will post reviews of my experience and how I was treated. Not to mention 90% of content is all online I was told by one of their users.

Stay away from them and watch what you send. very bad experience with them. I didn’t even get an email from them explaining why they need what they need and what happen. Just a “oh you won’t send us your private and confidential information that will ban u and not refund money”. Very rude! found lots of horrible reviews on them, its time for a new site on the market. they over stayed their welcome and are taking advantage of people and peoples private info

I have bought numerous Aircraft from store.x-plane.org. Never had any major problems. The only issue I had was that the number of uses on my Activation key had run out, but that Issue was quickly resolved by contacting the support, who answered not even 2 hours later.

Total scam. Product is not as advertised and unusable but the amazingly cynical customer service are simply digging their head in the sand and ignoring the obvious defect. Avoid at all cost.

I bought an aircraft (Nimbus Aero Commander) on this website, which cannot be installed. After asking the shop, I was referred to the support forum. That's complete nonsense, of course, because that doesn't help me. There is no support, no assistance and no money back at xplane.org store. Beware of this shop!!!

total scam, no support. left more than 1000$ in this store, but many products are very buggy or do not even work with the latest versions of x plane. then you get kicked once you complaint and take your money back. most unprofessional store, x-plane should revoke any right to sell any products for them.

These guys customer service is terrible. They don’t even vet what is advertised on their site. I bought the FF ultimate a320. It didn’t load was extremely buggy and I reached out to the developer. No help at all told me to get rid of plug-ins and add until find a conflicting one. I installed a fresh copy of X-Plane with no plugins and it still didn’t work. I installed it as per the instructions in the manual. When I reached out to X-Plane store they said no refunds. I was completely missold this product and they couldn’t care less. They just take your money and if it doesn’t work well their not going to give you anything back. Completely lost me as a customer I’ll go to another reseller instead. They even had the audacity to say make sure you’ve installed the software correctly - I’m like seriously you think I wouldn’t have made sure I did everything before asking for a refund. Absolute joke!!! Beware of this company!!!

I bought an aircraft (DHC6) from this company to be used in X-Plane11. But they aircraft failed to install and it did not work. I re-installed it again, but the messages stated that essential files were missing and therefore no installation possible. I asked Xplane.org for a refund, but there website stated NO REFUNDS under any circumstances. Great, fantastic business ethics. So better watch out, because you just won/t know that the quality is for the product you just bought!