Proactive
3558 SW College Rd Ocala, FL 34474. Ph. (352) 237-7225.
I very seldom get to use the word “proactive” describing customer service. So, this is a treat for me. I got some shirts here and was impressed by a few things. First, George, the lone staffer, noticed I entered the parking lot as he was leaving. He asked and I confirmed that I was going to shop here. He explained that he was going on his 30min break but would take it later (proactive). I insisted he break first since I didn’t have a shirt emergency. This meant locking up the store and placing a window display of the return time. During this time, one prospective customer pulled into the lot and I took it upon myself to let him know that George would be back shortly. And, that’s the last time I do that. This guy’s reaction was . . . not great. Kinda scary in fact. George came back. I informed him of this person so he could be prepared and careful. Second proactive impression was during my checkout. This disgruntled person called. I could tell it was him because I could hear him through the phone. So, it must’ve been very loud for George. Now, from my experience, most workers, especially manager level staff, would be reactive or at least dismissive. However, George very calmly explained the he was the only staffer onboard and had to take his meal break. In fact, it’s mandatory. Another thing I can testify to because, my employer faced a class-action lawsuit over the meal break issue. Although I’m surprised this is law in Florida as compared to my California which is anti-business on many issues. Anyway, as George was explaining this, the man hung up. Third and last impression was the great discounts and quality I got from this DXL, Casual Male.
I called later to make sure George was okay. Free market people. You don’t like one place? There’s plenty others.