We were highly dissappointed when after 3 months our rent went from $44.00 to $115. From one month to the next without warning or notification. We had moved in to this unit because our rent skyrockete... See more
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Once Store Space took over for Cube Smart, the place really went downhill.It is dirty, unkempt, trash everywhere. The worst thing, however, is that whenever I visit(VERY infrequently anymore), I am ha... See more
Company replied
Monique is kind, caring, thoughtful, and fully embodies amazing, over-the-top, 21st century customer service. She listened and empathized with our situation. Her customer service is unmatched.... See more
We moved out of our unit in advance of our lease end date and provided ample notice of termination. The unit was left impeccable. We made numerous requests for refund of the security deposit to no... See more
Company replied
Company details
Written by the company
Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible. We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford. We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.
Contact info
9480 S Eastern Avenue, Suite 251, 89123, Las Vegas, United States
- 18337867366
- CustomerSupport@storespace.com
- storespace.com
1.7
Bad
200 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
They raised the fees and added…
They raised the fees and added insurance without notification, never asked if we had home owners or renters insurance, so we had to double pay. Their late fees are outrageous. They do not work with you or allow partial payments.
6 October 2018
Unprompted review
Reply from Store Space Self Storage
Thank you for taking the time to give your feedback, VM. We do try our best to keep up with the competitive market price, while still maintaining the best value for our guests. Contact us at customersupport@storespace.com and we can see how we can improve this for you.
Increased prices but no value
After purchasing the storage facility from another large storage company Store space has not added much (any in my opinion) value to the facility, yet there has been many changes. The first change that came about was an increase in rental pricing. this would not have been too bad except they also made it mandatory that customers either acquire insurance documentation for their storage unit or pay an additional fee to be covered under the company's policy. If that wasn't enough they also move the due date earlier in the month, without any justification as to why which makes it seems as if its ANOTHER way to gt more money by interrupting renters payment habits and collecting on late fees. Again, the real issue is that there has been NO VALUE ADDED. No new gates, keypads, new paint, not fancy lounge areas, upgrade trash pickup, expanded storage areas, NOTHING. They were generous enoughto give us ONE MONTH to "ease" into the changes. They also kept the previous staff, which honestly is the BEST thing they could have done. All and all it has not been an enjoyable experience since they took over, no improvemants have been made and the money paid keeps going up. I'll be leaving as soon as I can.
6 October 2018
Unprompted review
Reply from Store Space Self Storage
Hello,
Thank you for the feedback and appreciate you. We are currently in the process of renovating the entire facility and will suggest your improvements to our management team. Our policies are in places to protect our tenants and their belongings. If there are more ways we could better improve please email us at customersupport@storespace.com we value our tenants and their suggestions.
No electricity at storage so hard to…
No electricity at storage so hard to keep electric items stored
6 October 2018
Unprompted review
Reply from Store Space Self Storage
Hey Js,
Thank you for the feedback. We apologize that at this property we do not currently offer electricity for storage. We will definitely keep that in mind as we start renovating the facility. We appreciate your business.
Not the most secure facility
Not the most secure facility. The fence does not surround the property, it is just in the front. There are only like 4 cameras and they just cover the entrance and the office. The rent is competitive, so I guess you get what you pay for.
6 October 2018
Unprompted review
Reply from Store Space Self Storage
Thank you for the review Matthew, we are always looking to improve ourselves. The Beaumont facility is getting full renovation at the moment and we will take your improvements into considerations with our operation team. We appreciate you.
Office Makeover & Price Increase
The young ladies who work the Glenn Heights, TX storage units are sweet and very accommodating. The new owners did give notification of price increases, however the young ladies who work the office are taking all the heat. I gave the rating of 2 because for the facility the pricing is un-reasonable; I cannot understand why the new owners felt they had to give the office a new makeover ( the previous design was not outdated) and I believe the makeover of the office space should not be transferred to the storage space renters.
6 October 2018
Unprompted review
Reply from Store Space Self Storage
Hey Sandra,
Thank you for the review and kind comments about our staff. We are renovating the facility to make it a better value for our customers and to provide better amenities. We appreciate the feedback and will better improve the communication process for all tenants.
Went up 20$ on my rent when they bought…
Went up 20$ on my rent when they bought the property. Forced me to take out insurance. Late fees are ridiculous. I only stay because they are a block from my home
6 October 2018
Unprompted review
Reply from Store Space Self Storage
Hey Terri,
Thank you for storing with us, we really value your business. Our policies are put in place to better protect you and your belongings. If there is anyway we can help please email us at customersupport@storespace.com and we'll do our best.
Reply from Store Space Self Storage
Thank you so much for the 5 star feedback Richard! We appreciate your business and look forward to seeing you in the future.
Excellent service
5 October 2018
Unprompted review
Reply from Store Space Self Storage
Hey Andrea,
Thank you for your positive feedback. We're pleased to hear you have had such a great experience with our storage units.
Raised the price and then add on late…
Raised the price and then add on late fees. As soon as I can get my stuff out I will never come back. Don’t ask me to ever recommend this place to anyone.
5 October 2018
Unprompted review
Reply from Store Space Self Storage
Hello Kenneth,
Thank you for the feedback. Please contact us at customersupport@storespace.com so we can come to a better solution. We appreciate your business.
I really appreciate the way they handle…
I really appreciate the way they handle their business. I love the way they have it setup when the customer calls they have your number already program in the system.
5 October 2018
Unprompted review
Reply from Store Space Self Storage
Hey Tina,
We're so happy to hear of your experience! We're thrilled that our system has been so helpful. Thank you for giving us your feedback and for storing at Store Space.
Terrible experience
Terrible experience. New ownership from out of state doesn’t care about the customers. The only thing they care about is getting money from you. The place is a filthy mess and I can’t wait to get out of here.
5 October 2018
Unprompted review
Reply from Store Space Self Storage
Hey David,
Thank you for the feedback. We work hard to provide our tenants with an outstanding storage experience, including a safe and clean property. Please feel free to reach out to customersupport@storespace.com so we can look more into this.
Update an upgrade needs to be improve
5 October 2018
Unprompted review
Reply from Store Space Self Storage
Hello Belen,
Thank you for the feedback and we appreciate your business. You'll be glad to know that we are getting our entire facility renovated at the moment and you won't be disappointed.
New clean and very reasonable
5 October 2018
Unprompted review
Reply from Store Space Self Storage
Hi Sharon,
Thank you so much for your kind comments about our storage facilities. We appreciate your business and look forward to seeing you in the future!
Storage fees went up without notifying…
Storage fees went up without notifying us, staff is great just paying too much to storage my stuff
5 October 2018
Unprompted review
Reply from Store Space Self Storage
Hey Jennifer,
Thank you for the review and we appreciate your kind comments about our staff. We try to keep our rates competitive while still giving our tenants the most value and amazing customer service.
They charge top dollar for a shithole…
They charge top dollar for a shithole of a facility... my unit is full of dirt the blew in with leaf blower, insects, ants, roaches all over the place... they should burn it to the ground and restart fresh...
5 October 2018
Unprompted review
Reply from Store Space Self Storage
Hi Vincent,
Thank you for the feedback. Please contact us at customersupport@storespace.com to see what we can do to help solve this. You'll be glad to know that all of our locations including Bonita Springs are currently undergoing extensive renovations for the entire facility.
Unreasonable and rude
5 October 2018
Unprompted review
Reply from Store Space Self Storage
Hey Lanita,
Sorry to hear about your experience, this is not Store Space policy. Please email us at customersupport@storespace.com so management can further look into this. Thank You.
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