Stories Flooring Reviews

2,156

•

4.6

Flooring Shop

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Review summary

Created with AI, based on recent reviews

Evaluating 350 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional, and knowledgeable staff for their exceptional service, often going above and beyond to assist with product selection and order fulfillment. Many are highly satisfied with the top-quality flooring products, noting their beautiful appearance, durability, and the quick, reliable delivery service, including prompt sample dispatch. However, some customers also noted issues with delivery, experiencing significant delays, packages arriving damaged, or a lack of assistance from courier drivers. A few other people also felt that some products did not match samples, were difficult to install, or were reported as faulty and warped, leading to disputes over product quality and suitability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt and speedy... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of the products, such as... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often describing it as quick, painless, and excellent from... See more

Reviews shaping this summary

Ordering easy, lots of useful guides, hits, tips online; delivery quick and efficient for both samples and order. Customer service fantastic, rang me before my order was despatched to advise that som... See more

Company replied

quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extr... See more

Company replied

My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they we... See more

Company replied

This product is ideal for what I needed. It offers a good barrier for my floor which is great for cleaning with a damp mop. Make sure when cutting you use the appropriate tools, personally I got on we... See more

Company replied

Company details

#38 of 84 best companies in Flooring Shop
#15 of 34 best companies in Wood and laminate flooring supplier

Written by the company

Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk

Contact info

Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, United Kingdom
01133200223
info@storiesflooring.co.uk
storiesflooring.co.uk

4.6

Excellent

2k reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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Apr 4, 2026

The good the bad and the ugly

The good the bad and the ugly. The good it arrived on time and undamaged. The bad, there were no instructions on the particular click system in any of the boxes and I phoned the company and asked for some instructions was given a video on how to lay herringbone when this was not herringbone and did not give any advice on the particular click system .the ugly, I’ve laid lots of click flooring. This is the most unforgiving difficult and frustrating flooring system I’ve ever laid. It is not suitable for DIY or most professionals unless you’re being paid by the hour.

4 April 2026

Unprompted review

Apr 2, 2026

Fast delivery for the sample order

Fast delivery for the sample order, lovely quality sample, big enough to see how good quality it is. and nice done finish as well. Friendly and well communication, nice experience.

26 March 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Carina,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Apr 1, 2026

Very responsive forward thinking company

30 March 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Graham,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 27, 2026

The engineered wood flooring I’ve just…

The engineered wood flooring I’ve just finished putting down looks lovely, more like a premium quality oak floor at half the price

25 February 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Joe,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 25, 2026

Nothing arrived

Nothing arrived, your courier saying they have been returned to you

23 March 2026

Reply from Stories Flooring

Apr 9, 2026

Hi,

Sample ordered 23/4, damaged in transit so returned to us and then a new sample resent 26/3 subsequently delivered. Pretty harsh 1 star review. Would love this to be revised as it did arrive having been resent following damage outside our control.

Mar 24, 2026

Asked Stories flooring to delay…

Asked Stories flooring to delay delivery, phoned well in advance and they said it was sorted. Phoned again when I got delivery confirmation and they said I was receiving that because they updated the address to come to them. Pallet delivery arrived outside my house. Shoddy service, wish I used a different company there's lots to choose from online with same products and prices. Unserious business just laugh down the phone. Save yourself the stress.

4 February 2026

Reply from Stories Flooring

Mar 27, 2026

Apologies. Some dispatch emails were sent in error when we moved to a bigger warehouse but we did call and alert all our customers. I was not aware that an order had gone directly to a customer.

I will pick up with my service team regarding how this enquiry was handled as I would be very concerned if we had dealt with this in any other way than with care and professionalism.

Gareth

Mar 24, 2026

13 January 2026

Reply from Stories Flooring

Apr 7, 2026

Hi David,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 12, 2026

I am so happy with my new flooring

I am so happy with my new flooring. Fantastic high quality product at a great price. Super helpful customer service with excellent communication. Delivered in perfect condition on my requested date. Would highly recommend.

10 February 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Phil,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 9, 2026

Great fast sample service!

5 March 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Jenny,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 9, 2026

Ordered samples Thursday they were with…

Ordered samples Thursday they were with me Saturday! Great service!

5 March 2026

Reply from Stories Flooring

Apr 7, 2026

Mar 7, 2026

Simply great

Delivered on time. No damaged products. All perfect.

5 February 2026

Reply from Stories Flooring

Apr 7, 2026

Hi James,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 5, 2026

Quick delivery

3 March 2026

Reply from Stories Flooring

Apr 7, 2026

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