Storm Collectibles UK Reviews 

169
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional service and reliable support throughout purchases. Customers frequently praise the fantastic product quality, detailed sculpts, and wonderful articulation that truly capture every character's unique essence. Consumers also note the remarkably fast delivery service and secure packaging that consistently ensure all ordered items arrive safely in pristine condition. However, some reviewers noted minor imperfections, such as occasional box dents or slight color variations on the figures. A few people also mentioned being slightly surprised by the item size or experiencing noticeably longer waiting periods for pre-order items.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive in pristine condition and match... See more

Service

Clients share positive opinions on service, highlighting polite and professional support. Reviewers... See more

Delivery service

Users describe positive interactions with delivery_service, noting that items arrive promptly and in great... See more

Quality

People report positive experiences with quality, highlighting amazing craftsmanship and top-notch service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Storm Collectibles are an excellent company, some odd decisions but… nobody’s perfect lol, Shipping is £5.99 regardless of how many you buy, and I could only add One v1.5 to my cart the others were th... See more

Company replied

Rated 5 out of 5 stars

Being able to buy Storm figures direct in the UK, and avoid import and excessive postage costs is fantastic... and the Storm Arena line is simply incredible value for money. Jada definitely set a pr... See more

Company replied

Rated 5 out of 5 stars

First time ordering from Storm Collectibles UK, although I have purchased other product from their overseas suppliers in the past. Communication was great through out the preorder process and... See more

Company replied

Rated 5 out of 5 stars

Excellent products and service. Goods are always packaged with the greatest care and attention, this company knows its customer base. Items are shipped swiftly and communications reference shipment... See more

Company replied


Company details

  1. #11 of 23 best companies in Figurine shop
  2. #65 of 140 best companies in Collectibles Shop

Written by the company

Storm Collectibles UK is operated by VIRTUOUS THUNDER COMPANY LIMITED. We are the official distributor in the United Kingdom. Storm Collectibles is a Hong Kong-based designer and manufacturer of action figures, distributing products globally since 2010. We create high-quality, officially licensed collectible action figures, specializing in combat video game characters. We bring classic, iconic gaming characters back to life while also keeping up to date with blockbuster games and fans' favourite characters. "Made for the Collector" Storm Collectibles' product quality meets the standards expected by true collectors. We work with great passion, striving to craft our products with the finest attention to detail—from head sculpt to body design, articulation, and a wide array of relevant accessories. Our mission at Storm Collectibles is to deliver the highest quality in every product through state-of-the-art craftsmanship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(169)

59 reviews in the last 12 months

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Rated 4 out of 5 stars

Let me start to say the waiting time…

Let me start to say the waiting time since June 2025 was quite long, I had almost asked for my refund untill last week I heard that it was being shipped and so it did reach me finally this week. I am not sure if this product is likeable since leaving it as a gift for xmas. However it reached safely by Royal mail and looks good. It looks very small for the amount costly. I am happy it has been delivered after almost 5 months of preorder. Thanks to the seller and Good luck for others.

14 November 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Ms Venita Patil,

Thank you very much for your review and for your patience throughout the pre-order process. We appreciate your understanding while waiting for the figure to arrive.

Pre-order items can sometimes take longer than expected due to production schedules, logistics, and customs clearance, but we are very glad to hear that your order has arrived safely via Royal Mail.

Thank you again for your support, and please also accept our apologies for the delayed response.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

____________________________
Storm Collectibles UK
Online Shop: https://www.stormcollectibles.uk/
IG: https://www.instagram.com/stormcollectibles.uk/
FB: https://www.facebook.com/StormCollectiblesUK

Rated 5 out of 5 stars

Fast and efficient 10/10

Fast and efficient 10/10

14 November 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Luke Whelan,

Thank you very much for your kind review and for choosing us. We are delighted to hear that you had a positive experience.

Our apologies for the delayed response, and we truly appreciate your support.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Doppo Orochi pre-order

I pre-ordered the Doppo Orochi action figures and it shipped very quickly and on time also I contacted them on multiple occasions regarding the release date of the figure and in all cases the customer service was very quick, helpful and polite.

23 September 2025
Unprompted review
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Ryan Fara,

Thank you very much for your kind review and support. We really appreciate you taking the time to share your experience with us.

Please also accept our apologies for the late response. Your feedback means a lot to us, and we look forward to serving you again in the future.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

____________________________
Storm Collectibles UK
Online Shop: https://www.stormcollectibles.uk/
IG: https://www.instagram.com/stormcollectibles.uk/
FB: https://www.facebook.com/StormCollectiblesUK

Rated 5 out of 5 stars

Excellent all around

Very quick delivery and still kept well informed of any updates throughout the process. The figure came nicely packaged and completely undamaged. 10/10

23 July 2025
Unprompted review
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Jonah C,

Thank you so much for your revew. We are glad that you are happy with our figure and service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Great service and quality

Figure arrived swiftly, was packaged well and quality of product was up to par 10/10

6 July 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Logan Mai,

Thank you so much for your revew. We are glad that you are happy with our figure and service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Great price and service as usual.

Great price and service as usual.

4 July 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Hussain,

Thank you so much for your revew. We are glad that you are happy with our figure and service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Great experience

Great experience! Love how the company reaches out thru email to make sure the shipping is correct. Made me feel included and well aware of what’s happening.

Packaged arrived well packaged

8 July 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Darryl Steele,

Thank you so much for your kind review! We're really happy to hear you had a great experience and felt well taken care of throughout the process. We always aim to keep our collectors informed and deliver your figures safely!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Good service

5 July 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Joel Harris,

Thank you so much for your revew. We are glad that you are happy with our service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi SLAYER_ V,

Thank you so much for your revew. We are glad that you are happy with our service!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Beautiful and awesome

Beautiful and awesome for my Street Fighter collection. Love it...

23 June 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Edgar Daniel Gavilanez,

Thank you so much for your revew. We are glad that you are happy with our figure and service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

One of the best in the business

Easy to use site and items are always well packed with fast delivery. The figures that Storm Collectibles create are some of the best around. Awesome paint apps and great articulation. Fingers crossed we get the rest of the Gatchaman team and we don't have to wait over 12 months each time.

11 June 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Paul,

Thank you so much for your revew. We are glad that you are happy with our figure and service.

We hope to bring you some more Gatchaman figures before long too!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Great service

No issues with the order, was informed it was on it's way and on the second day I had it in my hands. Very pleased

11 June 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Ivan,

Thank you so much for your revew. We are glad that you are happy with our figure and service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. Excellent communication. All products are superbly protected when packaged.

I have bought Gatchaman items that I didn’t know were even in production.

If you have any concerns using this company please don’t. Great to do business with them

14 June 2025
Unprompted review
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Simon,

Thank you so much for your revew. I am glad that you love our Gatchaman figure, and happy with our service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Arrived quickly and as described.

Arrived quickly and as described.

Would certainly purchase from again, thanks!

20 April 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Ben,

Thank you so much for your revew. We are glad that you are happy with our service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Good communication

Good communication when asked about specific products coming within a bulk order.
Everything was well-packaged and arrived in pristine condition.

31 March 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi John Jayes,

Thank you so much for your continued support! We're really glad to hear that you're satisfied with both our figure and our service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Bought for my son he's very happy with…

Bought for my son he's very happy with it thank you

28 March 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Ann Kirwan,

Thank you so much for the review. We are glad that your son loves it!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Great product

Great product and your standard buying experience. Could do with some form of response team, but updates are always given out as a status does change.

28 March 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi David,

Thank you so much for your review. We are glad to know that you are happy with our service and figure.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

So on point

First figure that it looked and move amazing I wish I could show you my excitement when got it in my hands, the way how it moves, so smooth thank you

21 March 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Allen L Johnson,

Thank you so much for your review. We are so glad that you like the figure!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Awesome people for an awesome product

It was just the best customer experience I had.
To be short, I had troubles with my country's mail delivery service. They lost my package and denied it, then it was stolen... The worst you can imagine about a package delivery service.
Anyway, Tom was amazing. He completely understood my situation and stayed with me through all the long process to recover my awesome figure.
Guys, you can order from them eyes closed, they're the best I've ever had by far.

5 March 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Clf,

Thank you so much for your kind review. I'm really glad I could help and get everything sorted for you. I hope you're enjoying the figure, it means a lot to know you're happy with it. Thanks again for your support!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Top retailer.

Well packaged, quick delivery, and always provided up to date info on the order. Can't ask for any more.

27 January 2025
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Gordon,

Thank you so much for your review! We're delighted to hear that you're happy with our product and service.

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

____________________________
Storm Collectibles UK
Online Shop: https://www.stormcollectibles.uk
IG: https://www.instagram.com/stormcollectibles.uk
FB: https://www.facebook.com/StormCollectiblesUK

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