storytellertravel Reviews 

307
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the products, beautiful design details, and the consistently prompt delivery service provided. Consumer feedback shows that people truly love collecting the unique country flags and adding personalized engravings to preserve all their special travel memories. Buyers often recommend these items as wonderful keepsakes and thoughtful gifts for family and friends. Some reviewers were not happy with occasional delivery delays, missing items, and incomplete orders arriving in the mail without prior notice. People also mentioned experiencing significant difficulties with customer service communication, lack of updates, and slow responses when trying to resolve these order issues.

What people talk about most

Product

Consumers find the product to be a fantastic keepsake for tracking their travels and creating unique... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional merchandise and materials.... See more

Order

People report ambiguous experiences with order processes, reflecting a stark contrast in consumer... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Customer communications

Reviewers express mixed feelings about customer communications due to inconsistent responsiveness. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These little flags are a great memory keeper. They away arrive well packaged. If you buy 5 of them they come in a lovely sturdy box. I recently bought 3 flags and they came in a padded envelope with e... See more

Rated 5 out of 5 stars

Being an avid traveller I find collecting the storyteller flags a great way to remember my journeys. You can just order the countries flag and add them to your unique key ring collection and if you... See more

Rated 5 out of 5 stars

The flags and keyring are excellent with delivery within a couple of weeks. I have bought 2 for Christmas presents and I am very happy with them (I actually want one for myself now!) I have to adm... See more

Rated 5 out of 5 stars

Have ordered a few times as our travels demand new flags. Each time the delivery is prompt and the product quality remains excellent. A great idea for your own travel souvenirs or as an ongoing presen... See more


Company details

  1. #245 of 274 best companies in Fashion accessories shop

Written by the company

Travel accessories that help fund educational projects.


Contact info

4.0

Great

TrustScore 4 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(307)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 5 flags

Ordered 5 flags, they haven’t arrived. No way of contacting by phone. Have emailed numerous times without reply. I’ve had good service before from them but it seems to have gone to pot.

24 July 2026
Unprompted review
Rated 4 out of 5 stars

My concerns were dispelled

I'll be honest, I was nervous when the only email I received said 'your order has been completed' with no next steps or expected delivery date. It could've meant made, dispatched or delivered and closed.
Then the trustpilot reviews made me nervous because I was seeing high volumes all submitted on the same day (suss!)
But my order arrived today 13 days after I placed the order, and I'm thrilled. These are beautiful and I can't wait to add all the places we've been and all the places we'll explore in future!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great memento

This is the 4th time I have bought flags from Storyteller and once again they have delivered. Great quality and received on time. They are a great memento and I would recommend them to all travellers.

15 March 2026
Rated 2 out of 5 stars

No reply to emails

Sent email requesting certain country not on the list
Still waiting reply after 1 month
Ordered others and they were OK but no communication at all

23 February 2026
Rated 5 out of 5 stars

Precise and Timely

My order was filled with timeliness and precision. The inscriptions were perfect and my order arrived in just a few days even with overseas shipping.

22 February 2026
Rated 5 out of 5 stars

Beautiful travel memento

As always I am delighted with the latest addition to my Storyteller Flagmate collection.
I love building a visual reminder of my travel adventures and can't wait to add more to it!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

I received no item and there was no…

I received no item and there was no communication from the company, no order confirmation with order number, no notification if the item is dispatched or being sent. Nothing, not even after I emailed the website, there was no reply.
Very unprofessional and unhappy with the service. Won't order here again, and these items are not cheap.

9 February 2026
Rated 5 out of 5 stars

Great product

Great product, I’ve been collecting flags since 2018 and just bought my next 5. Quality is great, service is great and item is great! Cannot recommend enough!!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great momento

Got the keychain as a gift before travelling and have then collected various flags from places I’ve visited. Really nice momento.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company - and great products. We are collecting flags for our children and think it will make a very cool momento for them when they are old enough to get it.

23 February 2026
Unprompted review

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