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Stove Supermarket Reviews 

7,644
•
TrustScore 5 out of 5

4.9

Fireplace shop
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Review summary

Created with AI, based on recent reviews

Considering 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is easy to navigate, making the online ordering process extremely simple, fast, and straightforward for everyone. People also genuinely appreciate the exceptionally fast shipping times, frequently noting that products usually arrive promptly, perfectly as described, and securely well-packaged. Furthermore, consumers are happy with the helpful support provided when items need to be replaced. However, some customers also noted minor issues with orders, such as receiving incorrect parts, missing items, or experiencing occasional shipping damage. A few people additionally mentioned unexpected delivery costs or packaging that could be slightly improved upon arrival.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrivals and well-packaged... See more

Product

Customers report widespread satisfaction and appreciation regarding product quality, highlighting that items... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication, prompt... See more

Order

Consumers find the ordering experience to be very satisfactory and straightforward. Reviewers consistently... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with replacement parts like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stove Supermarket are one of the best companys I've every used online - and I buy lots online. Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (n... See more

Rated 5 out of 5 stars

Have refurbished my Clear View fire with all items bought from Stove Supermarket. Best prices on line. Quick turnaround and delivery. Had an issue with the grate and inner riddle plate, didn’t move or... See more

Company replied

Rated 5 out of 5 stars

Great comms (initially was out of stock, but shipped as soon as replenished - that day), well packed and quickly posted. Fire bricks fitted perfectly, as did the circular inner grate. Definitely r... See more

Rated 5 out of 5 stars

They have help me find the parts in needed everytime. I had an enquiry about my delivery, and gave me the secure that I had all id ordered. Iv recommended to other log and multi fire owners of Stove... See more

Company replied

Company details

  1. #2 of 22 best companies in Fireplace shop

Written by the company

Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(7,644)

783 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

CHARNWOOD $ REAR FIRE PLATE

Exceptionally prompt service from placing the order and Securing Delivery of the rear plate.
Also slightly Lower Price than Direct From Charnwood .
A+ All Round Customer Service Experience

12 May 2026
Rated 5 out of 5 stars

I was very pleased with the excellent…

I was very pleased with the excellent customer service that was offered me. The gentleman at the store was well informed and helpful. He found the correct parts that I required for my stove without fuss.
I would recommend your business to my friends and family. The parcel arrived on time as expected. Nice job all round, which is rare these days. Thank you.

6 May 2026

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