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StrapsCo.com Reviews 430

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent selection of products, often noting the reasonable prices and variety of options available. Many consumers appreciate the ease of navigating the website and the smooth purchasing process, with several highlighting the great customer service and fast shipping. People frequently become repeat buyers due to their satisfaction with the products and overall experience. However, some customers also noted issues with their orders, including receiving incorrect items or sizes, and experiencing difficulties with returns or exchanges. A few other people also felt that the quality of certain products was subpar for the price, and some mentioned slow or unhelpful customer service when trying to resolve these issues.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the high-quality accessories... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the... See more

Order

Reviewers highlight ambiguous aspects of order, with many finding the ordering process easy, praising the... See more

Price

Customers had positive experiences with price, often noting the reasonable and competitive pricing for... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and wonderful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from StrapsCo before to replace deteriorated bands on several vintage Victorinox Swiss Army watches and was very happy with the new bands. Today I ordered another band for one of my newer... See more

Company replied

Rated 5 out of 5 stars

Had to order additional charger for my Fitbit Inspire 3. Not available on Google store. Easily available here and for less than other sources. Had previously bought straps, so knew it was reliable st... See more

Company replied

Rated 5 out of 5 stars

There was the best selection and a variety of watch bands that were available. I have checked other sources and none comes even close to having StrapsCo.com selection. The prices are reasonable and ha... See more

Company replied

Rated 5 out of 5 stars

Excellent craftsmanship. This is my second order for a different watch. I got the first one for my panerai, better than OEM😉. And they pretty quick on delivery. Oh and the price, the commercial is p... See more

Company replied


Company details

  1. Watch shop

About StrapsCo.com

Written by the company

StrapsCo is a leading online destination for high-quality watch bands, accessories, and watch tools. Founded with a simple mission—to help people personalize and enhance their watches—StrapsCo has grown into a trusted brand recognized for its extensive selection, fair pricing, and customer-first approach. Whether upgrading a luxury timepiece, refreshing a smartwatch, or replacing an everyday strap, customers can find options designed to fit nearly every watch, wrist, and style.

With over 10,000 SKUs, StrapsCo offers one of the largest online selections of watch straps available anywhere, including leather, rubber, stainless steel, nylon, sailcloth, FKM, and more. The company is also widely known for its extensive compatibility across major brands such as Apple, Samsung, Garmin, and Fitbit, making it easy for customers to find the perfect fit without guesswork.

The StrapsCo team is committed to delivering a seamless and reliable shopping experience—from detailed product pages and real-world fit photography to fast shipping and responsive customer support. The company understands that a watch strap is more than just an accessory; it’s an extension of personal style. That’s why every product is carefully designed or selected with durability, comfort, and aesthetics in mind.

Customers choose StrapsCo not only for its wide selection, but also for the consistency, quality, and care behind every order. Whether someone is a collector, watch enthusiast, or simply looking to refresh their daily wear, StrapsCo is dedicated to helping customers enjoy their watches even more.

StrapsCo.com | Shop the World's Best Selection of Watch Bands & Straps

Written by the company

Buy 2 Get 1 Free - Always!
For every 3 items added to cart, you will get 1 of them FREE. Valid on ALL products on StrapsCo.com. Promo codes can still be used with BUY 2 GET 1 FREE.

Hassle-free returns!

Satisfaction guaranteed

Satisfaction guaranteed
Customer satisfaction is our #1 priority. If you're not satisfied with your order for any reason, simply return it to us for a full refund or exchange.

Contact info

Buy 2, Get 1 FREE

Mix & Match Any Items - No Code Needed, Auto Applies at Checkout

4.4

Excellent

TrustScore 4.5 out of 5

430 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Quality is lacking for the price

For the price the quality seems a little lacking. The 20mm leather straps to not fit on the watch properly. It works but is difficult for it to fit in. They aren't terrible but there are better straps for the price.

6 May 2026
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Reply from StrapsCo.com

Thank you for taking the time to share your feedback. We’re sorry to hear that the 20mm leather straps did not fit your watch as expected and that the installation process was difficult. We appreciate you bringing this to our attention, as customer feedback helps us improve both our products and sizing accuracy. Our team has reached out so we can look into this further.

Rated 5 out of 5 stars

An elegant but unpretentious strap for an elegant, unpretentious Trainmaster

Perfect strap for my vintage Ball Trainmaster, my everyday watch. The Thinline Saffiano Strap is elegant but unpretentious. To my taste, a perfect fit for this watch. Excellent service. Clean, smooth purchase all around. Thank you.

10 May 2026
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Reply from StrapsCo.com

Thank you for your kind review! We’re so glad to hear that the Thinline Saffiano Strap is a perfect match for your vintage Ball Trainmaster. We truly appreciate your support and are happy you had a smooth experience with us. Enjoy your strap!

Rated 5 out of 5 stars

Very good quality strap!

Great product, great service, great selection! Thank you!

5 May 2026
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Reply from StrapsCo.com

Thank you for your kind words! We’re thrilled to hear you’re happy with the product, service, and selection. We truly appreciate your support!

Rated 1 out of 5 stars

They shipped the wrong strap & pretended it was intentional

They shipped the wrong strap - wrong color and no clasp. When advised, they said the one I ordered was out of stock. Why ship a different color with no clasp? They sent a return shipping label. The next day I placed the incorrect order in the mail to return, then within hours I received an email that my order had shipped.....so much for being out of stock. I would have respected this company more had they just owned up to their mistake. Now I am having to pay return shipping to return the other strap, since I bought a different one when I was told the one I ordered was out of stock. No communication about the "out-of-stock" strap, which miraculously came into stock the moment I shipped the wrong strap they sent me back. Since I bought a replacement strap elsewhere, I returned the strap that I originally ordered and had to pay return shipping, despite their error causing all of the trouble. Terrible customer experience.
To make matters worse, their customer service person, Angela, instead of focusing on customer satisfaction, prioritizes being right over stupid minutiae of my customer greivance, with an ongoing barrage of nuisance emails quibbling over dates and times.....hey strapsco.com, how about focusing on customer satisfaction over having to be right and arguing trivialities at all cost. Customer experience has now gone from a -3 to a -1000

29 April 2026
Unprompted review
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Reply from StrapsCo.com

Thank you for taking the time to share your feedback.

We sincerely apologize for the confusion and frustration caused by this experience. Our team acknowledged the issue and arranged for the correct strap to be sent, but we understand that the overall handling of the situation did not meet your expectations.

We truly value your experience and regret that we fell short in addressing your concerns as clearly and promptly as we should have. We also apologize if our attempts to resolve the matter did not come across in the right way. Our intention was to find the best possible solution for you, and in our previous communication, our team asked which resolution you would prefer so we can proceed accordingly.

Thank you again for your feedback. We appreciate you bringing this to our attention and the opportunity to improve.

Rated 5 out of 5 stars

Variety of quality products and ease of…

Variety of quality products and ease of ordering. I’m a returning customer and I’m very satisfied with the quality of the products offered.

10 May 2026
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Reply from StrapsCo.com

Thank you for your kind review! We’re so glad to hear you’re a returning customer and continue to be satisfied with the quality of our products. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

I'm a returning customer that is very…

I'm a returning customer that is very pleased with your products. Your quality and selection are unsurpassed.
keep up the good work.

10 May 2026
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Reply from StrapsCo.com

Thank you for your kind words and continued support! We’re thrilled to hear you’re pleased with our products and appreciate your recognition of our quality and selection.

Rated 5 out of 5 stars

The customer service is wonderful

The customer service is wonderful. I appreciate being able to "restyle" my watch! I have purchased different products from them, from watch bands to watch face protective covers. Their products are great quality.

25 April 2026
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Reply from StrapsCo.com

Thank you so much for your kind review! We’re delighted to hear you’re enjoying the ability to restyle your watch and that you’ve been happy with both our bands and protective covers. We truly appreciate your continued support and look forward to helping you refresh your watch style again soon!

Rated 4 out of 5 stars

Out of stock, darn it.

Unfortunately, the strap I really wanted is out of stock so I basically settled for another one. 3 for 2 and Mothers Day discount was nice.

9 May 2026
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Reply from StrapsCo.com

Thank you for your feedback! We’re glad you were able to take advantage of the 3 for 2 offer and Mother’s Day discount. Sorry to hear your first choice was out of stock.

Rated 5 out of 5 stars

Love the products...website easy to…

Love the products...website easy to navigate. Thank you

7 May 2026
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Reply from StrapsCo.com

Thank you for your kind words! We’re glad you’re enjoying the products and found the website easy to use. We really appreciate your support!

Rated 5 out of 5 stars

Great inventory

Great inventory, easy checkout

6 May 2026
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Reply from StrapsCo.com

Thank you! We’re glad you enjoyed the selection and found checkout easy.

Rated 5 out of 5 stars

Excellent buy and good Customer Service

not only did my Aunt, Mother and Sister loved their bracelets, StrapsCo has excellent customer service. This is why I like shopping here, good variety, good quality and good customer service.

5 April 2026
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Reply from StrapsCo.com

Thank you so much for your kind words! We’re thrilled to hear your aunt, mother, and sister loved their bracelets, and that you’ve had a great experience with our customer service as well. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Happy new customer

Easy to navigate website, responsive to my questions, and superb quality products !!

6 May 2026
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Reply from StrapsCo.com

Thank you for your kind feedback! We’re glad you’re happy with the website, service, and product quality.

Rated 4 out of 5 stars

This strap was a piece of junk - UPDATE

This strap was a piece of junk. Clasp was extremely flimsy, poorly manufactured and did not align properly. Rubber molding was over molded and would allow on realignment after trimming. Destroyed strap trying to fit. Very disappointed.
UPDATE! Although I stand by my review of the strap itself and highly recommend StrapsCo drop it from thier catalog, they have won themselves a very happy and satisfied customer with thier outstanding customer service. Angela went above and beyond to help find a suitable replacement. Thank you again Angela for your concern and all of your help.

27 April 2026
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Reply from StrapsCo.com

Thank you for taking the time to share your feedback. We’re sorry to hear the strap didn’t work out as expected. Our team has sent you an email so we can work together to find a suitable solution for you.

Rated 5 out of 5 stars

Site easy to use

Site easy to use, good color selection.

5 May 2026
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Reply from StrapsCo.com

Thank you for your feedback! We’re glad to hear you found the site easy to use and appreciated the color selection.

Rated 5 out of 5 stars

KEEP IT THE GOOD WORK

Awesome selections, great prices, nice website, quality products. My second time ordering customer service is super. Items ship pretty fast.

5 May 2026
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Reply from StrapsCo.com

Thank you for your feedback and continued support!

Rated 5 out of 5 stars

This is about my third purchase of a…

This is about my third purchase of a strap for my Fitbit! I love your selections and quality! I will not purchase from anywhere else! Love you guys!

4 May 2026
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Reply from StrapsCo.com

Thank you so much for your continued support! We’re thrilled to hear you love our selection and quality, and we truly appreciate you choosing us for your Fitbit straps.

Rated 5 out of 5 stars

Good selection and variety of watch bracelets!

The website was easy to navigate. The filter function made it easy to find watch bracelets that will fit. StrapsCo had a good variety of bracelets to choose from. I look forward to getting and using my new items!

30 April 2026
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Reply from StrapsCo.com

Thank you for your feedback! We’re glad you found the website easy to navigate and the filters helpful, and that you enjoyed our variety of watch bracelets. We hope you enjoy your new items!

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