Strata Reviews 1,618

If I could leave zero stars I would. Avoid this company!
They came out to ‘fix’ an issue with our child’s bedroom window. (A new build may I add) and then as they ‘fixed’ it, they broke the plastic pvc around the window.
They then refused to fix these damages, implying that we caused it and it is accidental damage caused by the owners. WE did not touch the window, YOUR operatives did, and then has the gall to try and bill us £350 to fix the damages.
Our doors don’t lock in the summer, but apparently this is ‘normal’ and we should have someone come out and refit the doors each summer.
You are a sham of a company, your customer service is appalling, and offer zero aftercare. Buying a new build and then it being faulty is ridiculous, and then not to rectify these issues is criminal.
Oh and the bath isn’t fitted correctly, which is leading to water damage… but guess what, zero chance of them coming out to address that either. You should be ashamed of yourselves.

These issues have gone on too long now.

Good, clean job, Jeff was very detailed

Tried ringing several times
Just got voicemails. Couldn’t speak to anyone
Wanted to view a property
Purchased on the other site across the road

My Monday got off to a great start, being greeted by 5* Jeff, his friendly face and professionalism are a breath of fresh air. Jeff is an asset to Strata and represents them incredibly well.

Simon was so helpful and professional.

Jeff was as friendly and helpful as ever in dealing with the issues that have come up lately

I would use the phrase “veni, vidi, vici”to describe Jeff because as soon as he came he could identify the cause of the problem with our garden gate and fixed it in no time.

He also came to patch the walls for us a month ago. It was a great job done too.

Thanks Jeff!

We fell in love with Strata as soon as we entered the beautiful show homes at Desire, Leeds - we knew it was the one. The entire process from start to finish felt bespoke and personal. The houses are stunning but the service is also incredible. Betty - our experience manager is a huge asset to the team. She is a ray of sunshine and genuinely excited for her clients in entering their next chapter… Hayley in the legal team was also great to work with. Friendly, efficient and organised. My kind of girl!! Thank you everyone for making this happen. I highly recommend Strata homes.

We loved these houses . Especially sales advisor was very good lady

Big shout out to Chelsea and Matty.

Having our property for just over 2 years, I've purchased an electric car. When turning on the electric charger, it appears not to be working. I contacted the office and they advised they cannot send an electrician round due to being 6 days out of my warranty period.

Before this, I recommended Strata to my mother and father-in-law. They purchased a wonderful home within the Anthem development and by chance was at the property during the walk around. Chelsea asked about my experience with Strata and I informed her about the electric charger issues.

Within less than 24 hours, herself and Matty the electrician visited the property and fixed the issue.

Thank you Chelsea and Matty for understanding, actioning and going above and beyond by showing providing a fantastic customer experience.

We had some plaster come loose above the boiler and the bath had moved slightly causing the silicone to come away. Jeff came and fixed both problems. He was extremely nice and friendly and was so helpful. Thank you Jeff.

Simon is a credit to strata. So helpful and polite. Great worker

We were welcome professionally by the staff on duty, She explained to us in clear terms how you operate and how you support potential buyers.

A big shout out to the Customer Connections team, and especially to Nikki. Her service delivery has been exceptional, ensuring every snag I raised was resolved swiftly. Not only that, she consistently checked to ensure we settled in well into our new home. She truly embodies the very essence of quality service.

Notified to strata about creaking floor boards and they arranged repair
Shout out to Jeff and Barry for prompt service in a timely manner with great attention to detail
Very impressed and highly recommended Jeff and Barry

This is a review for Jeff, a strata engineer who came and helped rake rubble out of my garden.

Customer service didn't offer much, but Jeff came and went above and beyond when helping to rake leftover rubble out of the garden. Even fixed my gate too. Cheers Jeff.

I bought a 200 litre water but at B&Q to go next to two others I already had. However, the interconnecting kit only caters for fitting to a down pipe, normally.
I emailed sales and they sent me the additional parts free, straight away.

That is what I call service ( thank you India).

I have a video call appointment but didn’t hear anything from anyone and haven’t received any link or way to call them I was waiting all afternoon. Terrible experience.

We can't tell you how grateful we are to Kayley and the team at Strata Breathe for giving us our dream home.
We always thought that buying your first home would be extremely stressful but this hasn't been the case at all. From start to finish, it has been a dream! From the options, the advice, the updates, the photos of the build: Kayley has kept us informed and up to date with everything and we couldn't be happier with the service we've recieved throughout. The build quality is beautiful and we genuinely had that WOW feeling walking through our door for the first time. Thank you so much for everything!