I transferred my first domain without any problems. Then the issues started. The second and third domains were not billed at the advertised 12-month promotional price. They claimed I had clicke... See more
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They keep increasing the prices while others don't. It's nearly impossible to contact them if your don't have or cannot use a phone. This was reason enough for me to find a new supplier. However,... See more
Company replied
STRATO is a platform to set up and build your website(s) and has a workable web interface to do so. The friendly helpdesk (in your language) is reachable by phone or email and your questions are qui... See more
Company replied
Hello,！ I need to open a website about the products that travelers love, I have been working in this field for more than 20 years, I have also received systematic work in Six Sigma in Germany for mo... See more
Company details
About STRATO Nederland
Written by the company
Heb je een concreet probleem waarbij je onze hulp nodig hebt?
Neem dan contact met ons op! Dit kan op Facebook, Twitter, via de pagina hulp & contact of telefonisch via 020 - 703 82 32.
Het team van STRATO helpt staat voor je klaar!
STRATO is de betrouwbare webhoster voor iedereen die online succesvol wil zijn. Bij STRATO is webhosting fair en eenvoudig – zonder overbodige extra’s en tegen de beste prijs. Het productportfolio reikt van domeinnaam, e-mail, website en servers tot online marketingtools en de populaire cloud storage HiDrive. Naast het uitgebreide productaanbod profiteren klanten van flexibele contractlooptijden, een 30 dagen geld-terug-garantie en een bekroonde klantenservice.
STRATO is sinds zijn oprichting in 1997 uitgegroeid tot een van de grootste hostingaanbieders in Europa en beheert ruim 4 miljoen domeinnamen voor meer dan 2 miljoen klanten. STRATO heeft circa 500 medewerkers en twee ISO-gecertificeerde datacenters in Berlijn en Karlsruhe, met meer dan 100.000 fysieke en virtuele servers. STRATO AG is onderdeel van de beursgenoteerde IONOS Group SE.
Contact info
Strawinskylaan 3051, 1077 ZX, Amsterdam, Netherlands
- 020-7038232
- trustpilot@strato.nl
- strato.nl
3.3
Average
6k reviews
Asks customers to review
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Fast and good helpdesk
7 August 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hidden extra month
First of all, I am a Computer Science student so I don't have need of extensive support. I have already rented many servers from many different hosting companies.
Now on Strato: excellent uptime, good performance, kind of cheap enough. However, they are so misleading. I took a monthly contract that I cancelled this month. However, they want me to pay for next month as well! They have some vague reference to paying a month in advance, which they "translate" to "you have to pay for an extra month after you cancel well in advance".
What a crooked way to make money, misleading your customers like this. If you rent a server here, make sure you use some prepaid way of paying and don't fill in your real address or real name in case they want to make you pay extra for some of their mafia practices. I thought we were done with difficult to cancel subscriptions...
Edit after Strato reply:
Hah! "This is also described in our policies." Yes, you indeed but it somewhere very far away in the terms and conditions. I can't even easily find these terms. Clearly you hope that people don't read them completely and you make extra money by hiding the months notice rule. You are also the only provider I know that does this. I care very little about the "intentions" of whoever made this up. Intended or not, it is very clearly a crooked way (or however you want to call it) to make money. If you really want to help, just cancel my contract right now and make it more clear that there is a 1-month notice requirement for cancellation on your website and not in the small letters in the terms&conditions. This 1 month policy is nowhere near the quality of honesty, competitive pricing and uptime.
31 July 2020
Unprompted review
Reply from STRATO Nederland
Dear Thijs,
We're happy to hear that you are satisfied by the uptime and performance of our virtual server.
However, I'm sorry to hear that you aren't happy with our contractual structure. As my colleague has informed you, we need to hear from you 30 days before the end of the contract to stop the contract by that contract period's end-date. Unfortunately, you have cancelled your contract a week too late, and therefore it is extended by another month before it will stop. This is also described in our policies.
It is never our intention to 'make money in a crooked way', so we are very sorry that you feel that way. If there is still something we can help you with, please reach out to us.
With kind regards,
STRATO Support.
Misinformation
First they lure you with a free SSL certificate, then they deny the request but can't tell you why and force you to upgrade to a very expencive subscription. When you ask them why you have to do this, they don't reply.
My client number is: 75922823
9 July 2020
Unprompted review
Reply from STRATO Nederland
Hello Bruno,
My apologies that this happened. Could you please provide me with a customer number so I can check what happened exactly? I'm looking forward to your response.
With kind regards,
STRATO Support
very good service
5 July 2020
Unprompted review
The worst
The worst! hosting looks good at the beginning.
However the service is extremely burocratic
1 July 2020
Unprompted review
Reply from STRATO Nederland
Hi, I'm sorry to hear that. We'd be happy to help. Do you have a customer number for me?
Reply from STRATO Nederland
Hi Yong, your website didn't disappear. You (or someone else with access) removed the domainforward to your WordPress Folder in your Customer Service Area. I corrected this for you.
Straighto
Because they keep it sumple, clear, workwise flexible, available and patient customer care
23 May 2020
Unprompted review
im totaly honestly completely neutral
10 May 2020
Unprompted review
Our account is blocked and i can't find…
Our account is blocked and i can't find a number to get it unblocked . we are dependent on email communication at this time.
23 March 2020
Unprompted review
Reply from STRATO Nederland
Hi Nicola,
thank you very much for your enquiry to which I am glad to respond. If you'd like to send us your customer number, we can sort it out for you.
Kind regards,
Strato Support
Worst experience ever!!!
Worst experience ever. Invoices for services not rendered. Extra costs for cancelling contracts and so on...
27 February 2020
Unprompted review
The customer service girl didn't show…
The customer service girl didn't show any respect to me, she is not friendly at all. I was asking about an issue to reactivate hosting and domain for my clien. I have been told To reactivate the domain or hosting, it will come additional costs and that is not fair. I have different domains for my clients by different hosting companies and when I renew or reactivate a domain, will not come additional costs. Idon't like this kind of treatment. I have recommended my clients to get domains and hosting from there but now is the end. No recommendations
25 February 2020
Unprompted review
least consumer-friendly support:
update 24.02: issue solved satisfactory by customer support.
least consumer-friendly support from Abuse department:
mail discussion with abuse department after my account was hacked:
Q: I have switched to Strato about 4 weeks ago from another hosting agency and since last week it seems like my account has been hacked. I suddenly receive a lot of bounced e-mails, whilst I never sent such e-mails. I have called customer support and they told my I have been put on a blacklist because of spam that was sent from my account. Can you help to unblock my account? what can I do to prevent this from happening again? please give me a call to discuss or reply to this Gmail address.
A: Your package has been cancelled due to anomalies.
Q: That is clear, I was already aware that my account has been blocked. My question is how to proceed? what do I need to do to be able to use my e-mail and domain?
A: You can move the domain to another web host.
20 February 2020
Unprompted review
Ok, so far ...
28 December 2019
Unprompted review
Yeahhhh just getting started maar…
Yeahhhh just getting started maar geweldig al. dankje xx
29 November 2019
Unprompted review
Best hosting!
31 October 2019
Unprompted review
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