This was my first time getting a piece with multiple signatures. And despite the same signing date assigned to all three it took over a month to get them all done. Just a bit confused by that. Othe... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I love Streamily as a whole, everything I've ever ordered from them has been exactly what I've expected and they make me and my friends happy beyond words! I only rated four stars for this order becau... See more
Company replied
The customer service team tried to fix the issue of my emails going to spam. But the damage was done. I appreciate the care and speed once I was finally found, but I got vague, unknowing messages off... See more
Company replied
It took awhile to get it (ordered in Dec 2025, received video in March 2026, autograph April 2026), but I do understand having to work with the actor’s schedule, but everything was smooth, I did have... See more
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Company details
Written by the company
Welcome to Streamily, where we transform ordinary moments into extraordinary experiences! At Streamily, we believe in the power of connection through shared passions and the joy that comes from engaging with the things you love. Our platform is more than just a streaming service; it's a vibrant community that brings fans closer to the creators and talent they adore. At the core of Streamily is a simple yet powerful mission – to bridge the gap between fans and their favorite talent and creators. We understand the profound impact that these connections can have on both sides, fostering a sense of belonging and creating memorable experiences. Our mission is to make these connections seamless, enjoyable, and accessible to fans worldwide. Streamily offers a unique opportunity for fans to directly interact with their favorite talent. Whether it's a live Q&A session, a personalized shout-out, or exclusive prints signed LIVE on a livestream event, our platform enables fans to go beyond the screen and engage in a meaningful way. We pride ourselves on providing a diverse range of content to cater to every interest. From anime and gaming, to on-screen talent and streaming artists, Streamily is a one-stop destination for fans seeking a variety of experiences. Whether you're a talent looking to connect with your fans or a fan seeking unforgettable experiences, Streamily invites you to join our community. Together, let's create moments that last a lifetime – because life's too short for ordinary.
Contact info
PO Box 348, 91367, Woodland Hills, United States
- support@streamily.com
- streamily.com
3.9
Great
289 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Sent an email days ago as a signed…
Sent an email days ago as a signed print was to be done on October 17th. Have not received an update as required. I will be contacting my credit card company for a refund if I do not receive an update by the end of this week. The response received does not indicate they are doing anything to resolve the issue. My autistic daughter was excited to get a signed jinx print. Please provide further updates as my email sent last week has still not been responded to.
27 October 2024
Unprompted review
Reply from Streamily
Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration you experienced regarding the stream and the communication about the star's participation. We strive to provide accurate information and timely updates, and we regret that we fell short in this instance.
Please know that we take your concerns seriously and are actively working to improve our processes to prevent similar issues in the future. Your experience is important to us, and we appreciate your understanding as we address these challenges.
If you would like to discuss this matter further or if there is anything we can do to assist you, please feel free to reach out to our customer support team.
BUYER BEWARE. Do not believe their generic responses. Poor Customer Service and Lack of Clear Policies
EDIT AS OF 11/4/2024 FROM STREAMILY'S REPLY: Yeah like i said dont believe that reply. Ive already been told my case was escalated and things have been radio silent since. They are trying to save face. Unless its a replacement of what was paid for NOT at my expense, I don't want it.
BUYER BEWARE. Do not believe their generic responses. Do not buy from this company. Go in person for an autograph if you have to, even if you're in an immune compromised home like I am. Poor Customer Service and Lack of Clear Policies**
I've never had to go through so many lengths with a company before. I have never had to file a complaint to the better business bureau or the California attorney general, and yet here we are.
I want to preface that I've ordered three times from this company this year. Once to my address, twice to my partner's. The first time for both being sent to both addresses were amazing experiences especially with the talent involved. It's a shame that Vivienne Medrano's cast of voice actors don't offer their services on another site that are not in person conventions. Why? Because of my recent, 3rd, and final experience with the company.
I ordered a personalized 8x10 signed print of Christian Borle as Vox from *Hazbin Hotel* through Streamily in May 2024. The print arrived damaged in July, which I immediately reported. Despite their promise for a replacement on July 11, 2024, I've only received vague responses, delays, and no clear resolution. Their FAQ has no guidelines on returns or replacements, leaving me unsure about return requirements for the damaged print.
On October 29 and 30, I received a payment link for an incorrect, smaller print, despite repeated reassurances that I wouldn't need to pay for a replacement. When contacting customer service, I was often met with automated replies or vague messages, some signed by a "Sienna," but inconsistently so. After many follow-ups, I had to resort to filing complaints with both my bank and the BBB due to Streamily’s lack of clarity and support.
My mom is currently battling stage 3 cancer for the second time. With me as her caretaker for her and an infant, I DID NOT want this to be another problem on my plate. What was supposed to be a fun gift for my partner of almlst 10 years has turned into a headache of being gaslit and messed around with. This is a company that thinks their consumers are not intelligent enough that they can get away with this unethical, SCAM of a business. This experience has been exhausting, especially as I manage other personal challenges.
As a socially anxious person who is immune compromised with a sick mother who is the same, i was hoping this service would be my alternative to going to an in person convention. I hope Streamily revisits their policies and improves transparency for customers. However after my research it seems to have been this way since 2020. Save your money, and time. I heard SWAU is a better alternative but they do not have hazbin hotel/helluva boss voice actors. I hope to contact them to consider having these actors on to avoid this service. THAT is how bad they will treat you and make you feel inferior and unintelligent.
I have done everything a consumer to give this company the benefit of the doubt. For having good faith in a corporation, I am now being punished for not being "timely"
Whatever generic reply they give to this review you are reading now, do not believe it. Watch it will be along the lines of "Thank you for reaching out and expressing your concerns regarding your order. We understand your frustration, and appreciate the opportunity to clarify the situation. If you could provide us with any further details about your order, we would be happy to assist you in resolving this matter promptly. Your satisfaction is important to us, and we want to ensure that you receive the correct item without any additional charges.
Thank you for your understanding, and look forward to your response." With a only a few details of this review sprinkled in to make it less obvious that it is a copy and paste template response, with no real intention of actually improving as a company.
EVEN IF YOUVE HAD A POSITIVE EXPERIENCES LIKE I HAVE HAD AND ACKNOWLEDGED, it can still turn out this way eventually. Save your money.
24 October 2024
Unprompted review
Reply from Streamily
Dear Hunter Jimenez,
Thank you for taking the time to share your detailed feedback. We genuinely apologize for the challenges you faced with your recent order and the frustration it has caused, especially during such a difficult time in your life. Your experience is not reflective of the standards we strive to uphold, and we are truly sorry for any distress this situation has caused you.
We appreciate your acknowledgment of your previous positive experiences with us, and we regret that your most recent interaction did not meet your expectations. We understand the importance of clear communication and timely resolutions, and we are actively working to improve our customer service processes to ensure that issues like yours are addressed more effectively in the future.
Regarding your damaged print, we would like to investigate this matter further and provide you with a resolution. Please reach out to our customer support team and request to speak with the Customer Support Manager, LC, and we will prioritize your case to ensure you receive the assistance you need.
Thank you for your patience and understanding as we work to improve our services. We value your feedback and hope to regain your trust in the future.
Streamily is a disastrous company
Streamily is a disastrous company, telling us that a star would come on the stream, while it never was confirmed by the stars management and delays that the you youtuber had to say sorry to than this unprofessional company!
26 October 2024
Unprompted review
Reply from Streamily
Thank you for sharing your feedback with us. We sincerely apologize for the confusion and frustration you experienced regarding the stream and the communication about the star's participation. We strive to provide accurate information and timely updates, and we regret that we fell short in this instance.
Please know that we take your concerns seriously and are actively working to improve our processes to prevent similar issues in the future. Your experience is important to us, and we appreciate your understanding as we address these challenges.
If you would like to discuss this matter further or if there is anything we can do to assist you, please feel free to reach out to our customer support team.
Fun experience
The price is reasonable and it's great seeing it signed on a Livestream.
16 October 2024
Reply from Streamily
Thank you for your positive feedback! We're glad to hear that you found the price reasonable and enjoyed the experience of seeing it signed on a Livestream. Your support means a lot to us, and we look forward to bringing you more engaging experiences in the future!
Reply from Streamily
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience and received exactly what you were looking for. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again in the future!
If I could give no stars I would
If I could give no stars I would. I ordered for the lovers print of Astarion on Jan 31st, 2024 and it is now the mid of October of 2024 and have heard nothing about my signed print. No help from customer service at streamily either. I just want to know if my order even exists at this point because people that ordered the same print after me, already received it. I’m not mad or upset with Neil but streamily is handling this very horribly
19 October 2024
Unprompted review
Reply from Streamily
Thank you for sharing your concerns, and we sincerely apologize for the frustration you've experienced with your order. We understand how important this is to you. Please know that Streamily and Neil Newbon are actively working together to fulfill orders in batches, and your order is a top priority for us. We appreciate your patience during this process and are committed to providing you with updates as soon as possible. If you have any further questions or need assistance, please feel free to reach out directly, and we will do our best to help you. Thank you for your understanding.
Disappointed
I have waited five months for my signature and still havent got it. I have message them numerous times and have only heard that he's going through his backlog. I was really hoping I would get the signature from my favorite actor. Severely disappointed
17 October 2024
Unprompted review
Reply from Streamily
Thank you for taking the time to share your experience, and we sincerely apologize for the delay and any disappointment it has caused. We understand how important it is to receive your signature from your favorite actor, and we appreciate your patience as they work through their backlog. Please rest assured that we are actively addressing these delays and prioritizing all outstanding orders. If you have any further questions or need assistance, please don’t hesitate to reach out, and we will do our best to provide you with an update. Thank you for your understanding.
Gui Agustini was an absolute delight in…
Gui Agustini was an absolute delight in autographing a still of his character “sunspot” in X-men 97
12 July 2024
Reply from Streamily
Thank you for your wonderful feedback! We're thrilled to hear that you had a delightful experience with Gui Agustini while getting your autograph. It's always great to connect fans with their favorite characters, and we're glad you enjoyed the moment. We appreciate your support and hope to see you at future events!
Poor customer service, shady shipping practices, and no notification sign-up
I ordered my signed print in July 2024 and still have not received it, despite it being labeled as "delivered." It was only when I received a request to rate Streamily's services that I even knew the package had been marked as "delivered." When I reached out to customer service, I was told they are unable to assist any further once something leaves their warehouse. Obviously if a package is lost due to the shipping company's negligence or mishandling, the shipping company is usually responsible--BUT the seller, as the shipping company's client, will typically initiate the claim process and request compensation. This has been the case with every other store I've ever ordered from online (perhaps I've just been lucky with my choices in companies).
As I was looking over reviews on this site and preparing to leave my own, I became aware that there is a sneaky automatic enrollment service. I had cancelled my membership after I placed my order, and naturally thought that was the end of it, especially since there were no payment notifications afterwards. Sadly, I was wrong. My cancellation apparently didn't stick, and I had been charged every month since my purchase.
Maybe this company isn't a full-on scam, but it DEFINITELY has underhanded business practices. I would not recommend buying from or selling through them.
9 October 2024
Unprompted review
Reply from Streamily
Thank you for sharing your experience, and we sincerely apologize for the issues you've encountered with your order and the membership service. We understand how frustrating it can be when a package is marked as "delivered" but is not received, and we appreciate your feedback regarding our customer service policies. While we strive to assist our customers as much as possible, we recognize that shipping issues can be challenging.
Regarding the membership, we are sorry to hear about the confusion and any inconvenience it has caused. We take your concerns seriously and will review our processes to ensure clarity and transparency for our customers.
Your feedback is invaluable to us, and we are committed to improving our services. If you would like to discuss your situation further, please reach out to our customer service team directly, and we will do our best to assist you. Thank you for your understanding.
Reply from Streamily
Thank you for your positive feedback! We're thrilled to hear that your prints arrived in excellent condition and on time. Your satisfaction is our priority, and we appreciate your support. If you have any further questions or need assistance, please don't hesitate to reach out.
Fun way to "meet" your favorite celebrities!
I have always enjoyed the streamily signings. They work well; the celebrities seem relaxed and happy to be there and I always get all that is promised.
11 August 2024
Reply from Streamily
Thank you for your positive feedback! We’re thrilled to hear that you enjoy the Streamily signings and appreciate the relaxed atmosphere we strive to create. It’s great to know that you feel you receive everything that is promised. Your satisfaction is our priority, and we look forward to continuing to provide you with enjoyable experiences in the future!
Sam Riegal Autograph
I wasn't able to watch the live signing due to being at an event but was able to watch the stream later thankfully be cause the amazing Sam Riegal had it on his account page. Pricing was fair & shipping was reasonable. The few autos I've gotten I've been happy with.
2 August 2024
Reply from Streamily
Thank you for your thoughtful review! We're glad to hear that you were able to catch the live signing stream later and that you found the pricing and shipping reasonable. It's great to know that you are satisfied with the autographs you've received. We appreciate your support and look forward to serving you again in the future! If you have any further feedback or questions, please feel free to reach out.
Amazing service!
My experience was great! I got my autograph prints on time and I love them! I would totally recommend it!
17 August 2024
Reply from Streamily
Thank you for your positive feedback! We're thrilled to hear that you received your autograph prints on time and that you love them. Your recommendation means a lot to us, and we look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.
Tricked into subscription service.
I ordered a signed poster over a year ago, and their website automatically checked the box to sign me up for their 10USD-a-month subscription, and used discrete language and taglines to cover it up ("Get 14 dollars off shipping").
After the initial receipt for the order, I was NEVER notified that I was being charged for this for the last 12 months. The only reason I ever found out was because my card was lacking funds and they were FINALLY forced to send me an email telling me I was even on a subscription.
I cannot believe how shady this is. I never once used their service for the last 12 months since buying my poster, so I didn't even reap a single benefit of this hidden subscription. If I am not given a refund for this, then I'll have to pursue further action on this matter. It's incredibly scummy to run your subscription racket in this manner, and I feel extremely sorry for anyone who made the same mistake in ordering from these people that I made.
Update: I was denied a refund, and the customer support sent me a cropped screenshot of what their website actually says in order to tell me to shut up and accept it. They've now said that my money is stolen when they charge me, and if I didn't want to be stolen from, I had to ask them to stop doing it.
I'll be contacting a lawyer I know to get information on how I can get my stolen money returned to me, and how to punish this company for the scam that they continue to run.
Update 2:
What a joke of a response. "We can't offer refunds because our policy days that once you're stolen from, the money is just ours now, get bent dumb ass, should've checked that you were getting stolen from"
Because yes, of course the onus should be on me to not get stolen from, and not on the big corporation to not steal. That makes total sense.
Un
Believable.
11 October 2024
Unprompted review
Reply from Streamily
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration and inconvenience you have experienced regarding your subscription.
We understand that the automatic enrollment in our subscription service may not have been clear to you at the time of your order. Similar to many subscription services, we aim to maintain transparency by clearly stating that our service operates on a monthly basis with recurring charges unless canceled. While we do not have a legal obligation to send reminders about membership, we strive to make this information easily accessible for all customers who wish to enjoy our services.
Regrettably, in line with our policy, we are unable to provide refunds for service charges incurred during the subscription period. We appreciate your feedback and will take it into consideration as we continue to improve our communication and customer experience.
If you have any further questions or concerns, please do not hesitate to reach out. We value your input and are here to assist you.
Never arrived, SCAM!!!
I ordered one print at the end of March and no info on the order still, I contact them like once every 2 months and they still reply with the same answers. I was scammed, I have no hope it'll arrive, DO NOT BUY!!! I don't think I'll get my money back, shame that this site is a scam, it's an amazing concept and I was excited...
31 March 2024
Unprompted review
Reply from Streamily
Thank you for reaching out and expressing your concerns regarding your order. We sincerely apologize for the frustration and disappointment you have experienced. We understand how important it is to receive timely updates on your order, and we regret that we have not met your expectations in this regard.
Please know that we take your feedback seriously and are committed to resolving this issue - we do strive to provide you with the most accurate update available to Support at that time. We are in contact with our Talent Partnership team and our goal is to ensure that you receive your print as soon as possible.
We appreciate your patience as we work to address this matter. If you have any further questions or require additional assistance, please do not hesitate to contact us directly. Your satisfaction is important to us, and we are here to help.
Thank you for your understanding.
5 months of repeat emails and ghosting
I ordered a signed Stolas print May 2nd. It was signed, and THAT'S IT. I keep getting the exact same response of "it's been signed but we're waiting on completed orders to be returned to us." Same email each time, exact wording and all. I am SO MAD that this is taking WAY longer than they said, and yet they're still advertising for more autographs!! Send me my item!!!!
8 October 2024
Unprompted review
Reply from Streamily
Thank you for reaching out and sharing your concerns regarding your order for the signed Stolas print. We sincerely apologize for the frustration and inconvenience this delay has caused you.
Please rest assured that our Talent Partnership team is actively working with the talent to expedite the return of completed prints, and this matter is our highest priority. We understand how important it is for you to receive your item, and we are doing everything we can to ensure it is shipped to you as soon as possible.
We appreciate your patience during this process and understand your disappointment with the repeated responses. We are committed to improving our communication and will keep you updated on the status of your order.
If you have any further questions or need assistance, please do not hesitate to reach out. Thank you for your understanding.
Ordered a signed print for my autistic…
Ordered a signed print for my autistic son over a month ago. They’ve put the wrong email address (but provided tracking) item now sat in a delivery locker which I can’t access as I have no email confirmation and replies take forever!! Heartbroken autistic son as he doesn’t understand why we can’t just go get it if it is there !
1 October 2024
Unprompted review
Reply from Streamily
Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you are facing with your order, especially regarding your son’s signed print. We understand how important this is for both of you, and sincerely apologize for the frustration caused by the incorrect email address and the delay in our responses.
We want to assure you that we have alerted our shipping department about this issue in an effort in resolving this matter as quickly as possible so that you can retrieve the print for your son.
If you have any further questions or need immediate assistance, please don’t hesitate to reach out to us at support@streamily.com. We appreciate your patience and understanding during this time.
I ordered a print months ago...
I ordered a print of Astarion signed back in May. First, i never received a confirmation so i reached out to them. Far too long after, it turns out they had the wrong email address attached to the order. Having just dealt with identity theft I rushed to resolve this and the response back simply said that the email they had wasn't the one i was mailing from. No resolution. No options. My second and third request met with better options. Now that i can see the order, i can track the inactivity on it. I reached out to check the status and was given a standard reply. None of the other orders I've placed ever took as long as this one. I'm concerned that because i has to go through their support line that my order is delayed or lost.
30 September 2024
Unprompted review
Reply from Streamily
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you have faced regarding your order for the signed Astarion print. We understand how frustrating it must be, especially given your recent experiences with identity theft.
It is unacceptable that you did not receive a confirmation email and that the initial response from our support team did not provide the resolution you needed. We appreciate your patience as you navigated this situation, and we are glad to hear that your subsequent requests were met with better options.
Please reach out to our customer support team at support@streamily.com with your order details, and we will do our best to provide you with an update.
We value your business and are committed to making this right for you. Thank you for your understanding, and we look forward to hearing from you soon.
Reply from Streamily
Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your order from July. We understand how important it is for our customers to receive their orders promptly, and we are currently investigating the issue to ensure it is resolved as quickly as possible.
Please reach out to our customer support team at support@streamily.com with your order details, and we will do our best to provide you with an update.
We appreciate your patience and understanding, and we are committed to making this right for you
Dont use this.
I paid for the RWBY group prints through them. When they asked for the monthly VIP membership I accepted it for the free shipping with plans to cancel it after it was shipped. Now I cant cancel the membership. I try to go to my order history where support said I can allegedly cancel it but the link doesnt work, and it takes me directly to their homepage. Now Im forced to pay 10 bucks a month for a service I no longer need because I have no way to cancel it.
23 September 2024
Unprompted review
Reply from Streamily
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the difficulties you have encountered while trying to cancel your VIP membership. We understand how frustrating it can be to face technical issues, especially when you are trying to manage your subscriptions.
Please know that we are here to help you resolve this matter. We encourage you to reach back out to our support team directly at support@streamily.com. We will do our utmost to assist you in canceling your membership and ensuring that you are not charged for a service you no longer wish to use.
Thank you for your patience, and we appreciate your understanding as we work to rectify this situation.
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