Had a great experience with streets ahead. Spoke with a young man called Adem who provided an excellent service from start to finish. The whole process smooth and stress-free. The knowledge and attent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a really great experience working with Adam at Streets Ahead Estate Agents. From the start, he was super friendly and easy to talk to, which made everything feel much more relaxed. He was... See more
Company replied
Sofia was brilliant and responsive from day 1. She heard our needs and understood our position, and if there was an issue, she would be effectively communicative. She also would call and update us whi... See more
Company replied
Once Paige got our details, esp knowing our strict budget, it felt like she refused to let the crazy rental market kick us down. We viewed several homes with different agents however, she called to un... See more
Company replied
4.6
Excellent
975 reviews
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely disappointing-Unprofessional Service and Deposit Withheld Unfairly
I was a tenant with *Streets Ahead* for three years, and throughout that entire period, not a single issue we raised at the property was properly resolved. The level of service we received was consistently poor, and communication was often dismissive and unhelpful.
After vacating the property, matters became even more concerning. Our deposit was withheld based on what I strongly believe to be an inaccurate and unjustified report. When I provided clear evidence of the property’s condition at the start of the tenancy, the response from the agency stopped entirely.
It has now been four months since we left the property, and despite repeated requests, there has been no resolution or meaningful update regarding the return of our deposit.
I am particularly disappointed with the conduct of Denim Islam, who I understand to be the branch manager. I was initially told that I was not eligible for the deposit due to the condition of the property. However, once I submitted evidence contradicting this claim, communication ceased, and the matter has since been ignored.
Overall, this experience reflects extremely poorly on the agency’s handling of end-of-tenancy matters. The staff appear untrained in properly assessing property reports, and the level of professionalism and customer service has been unacceptable. Calls are rarely answered, and when they are, responsibility is repeatedly deflected with no accountability.
This has been a very frustrating and disappointing experience, and I would not expect this level of service from a letting agency of this size.
1 December 2025
Unprompted review
We had no luck selling our flat through…
We had no luck selling our flat through another agent - very quickly the team reflected a more realistic price & selling strategy & within a couple of weeks we had a buyer. Excellent service, good communication - Haaran & Jola . Thank you! Mr Carpenter
8 April 2026
Unprompted review
Had two properties in Purley that were…
Had two properties in Purley that were on the market for months with my usual agent. Decided to try STREETS AHEAD, who found me tenants within weeks. Very happy with the service, especially from Aibha and Maya.
Will definately use this firm again.
2 April 2026
Unprompted review
Positive Experience
I had a really positive experience with Streets Ahead. From the start Paige was friendly, helpful and clear about the process.
17 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Sharne,
Thank you for your lovely feedback. We’re so pleased to hear you had a really positive experience with Streets Ahead. It’s great to know that Paige was friendly, helpful, and clear from the very start - she’ll be delighted to hear your kind words.
We really appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind regards,
Zoe
Streets Ahead
I had a fantastic experience with…
I had a fantastic experience with Streets Ahead, especially working with Paige, who was absolutely brilliant from start to finish. She was professional, friendly, and incredibly responsive throughout the while process, making everything feel smooth and stress-free.
Paige went above and beyond to keep me informed and was always happy to answer any questions I had, no matter how small. Her knowledge and attention to detail really stood out, and it was clear she genuinly cared about helping me achieve the best outcome.
I wouldn’t hesitate to recommend Streets Ahead, and in particular Paige, to anyone looking for a reliable and supportive estate agent. Thank you again for such excellent service!
6 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Ellen,
Thank you so much for your fantastic feedback. We are absolutely delighted to hear about your positive experience with Streets Ahead, and especially your kind words about Paige.
It is wonderful to know that her professionalism, friendliness, and responsiveness helped make the process feel smooth and stress free. Paige takes great pride in keeping her clients informed and providing support every step of the way, so your comments about her going above and beyond will mean a great deal to her.
We truly appreciate your recommendation and your trust in us. Thank you again for taking the time to share your experience. We look forward to assisting you again in the future.
Kind regards,
Zoe
Streets Ahead
Had a viewing for a flat
Had a viewing for a flat, paige was really helpful telling me about the listing and showing me around, she is a great asset to the company, glad I chose to go with street ahead.
19 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Eloise,
Thank you for your kind feedback. We are so pleased to hear you had a positive experience during your viewing and that Paige was helpful in showing you around and explaining the listing.
It is great to know she made such a strong impression. We agree she is a valuable member of the team and your comments will mean a lot to her.
Thank you for choosing Streets Ahead. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Zoe
Streets Ahead
I had a very helpful gentleman kind…
I had a lovely time the other day going over a few things with a gentleman named adem Serir, he was very straightforward.
19 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Janice,
Thank you for your wonderful review! We’re so pleased to hear you had a lovely experience and that Adem was able to assist you in such a clear and straightforward way. We’ll be sure to pass along your kind feedback to him.
If there’s anything else we can help with, the Streets Ahead team is always here for you!
Kind regards,
Zoe
Streets Ahead
Maya was professional
Maya was professional, knowledgeable, and genuinely cared about helping me find a place.
I wouldn’t hesitate to recommend Maya to anyone looking to buy, sell, or rent a property. Truly a 5-star service!
25 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Denisa,
Thank you so much for your fantastic review! We’re delighted to hear that Maya provided such a professional, knowledgeable, and caring service while helping you find your new place.
Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Maya. If you ever need anything in the future, the Streets Ahead team is always here to help!
Kind regards,
Zoe
Streets Ahead
I had a really great experience working…
I had a really great experience working with Adam at Streets Ahead Estate Agents. From the start, he was super friendly and easy to talk to, which made everything feel much more relaxed.
He was always approachable, quick to reply, and really easy to communicate with. I never felt rushed or pressured at any point, and he just came across as genuinely helpful and down to earth.
What stood out most was his attitude—patient, honest, and just an all-around nice person to deal with. It made a big difference having someone like that involved.
Overall, a really positive experience, and I’d definitely recommend Adam to anyone looking for someone reliable and easy to work with.
11 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Jayden,
Thank you so much for taking the time to share such a thoughtful review! We’re delighted to hear that you had a great experience working with Adam and that his friendly, patient, and honest approach made the process feel relaxed and comfortable for you.
It’s fantastic to know he was able to support you in such a positive and approachable way throughout. We’ll be sure to pass on your kind words to him - they’ll mean a lot.
Your recommendation truly means a great deal to us. If you ever need any further assistance, the Streets Ahead team is always here to help!
Kind regards,
Zoe
Streets Ahead
Would Recommend
As a customer, I couldn’t be happier with the service Adem provided. From the very first call, he was professional, patient, and genuinely interested in helping me find the right place. He took the time to understand exactly what I was looking for and only showed me properties that fit my needs, which I really appreciated.
30 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Ibz,
Thank you so much for your wonderful review! We’re thrilled to hear that Adem provided such professional, patient, and personalized service from the very start. It’s great to know he took the time to understand your needs and show you properties that were the perfect fit.
We’ll be sure to pass on your kind words to Adem. The Streets Ahead team is always here to help whenever you need us!
Kind regards,
Zoe
Streets Ahead
Adam tried helped me find a house
Adam tried to help me find a house, he was very fast and knowledgeable
1 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Ash,
Thank you for your feedback! We’re glad to hear that Adam was able to assist you quickly and with great knowledge. We’ll be sure to pass on your kind words to him.
The Streets Ahead team is always here to help with any future property needs!
Kind regards,
Zoe
Streets Ahead
Adem
Adem just had excellent customer service, was very well informed and helpful when i asked questions regarding the property
27 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Luka,
Thank you so much for your kind review!
We’re thrilled to hear that Adem provided excellent customer service and was able to answer all your questions with helpful and informed guidance. It’s wonderful to know he made your experience smooth and positive.
We truly appreciate your feedback!
Kind regards,
Zoe
Streets Ahead
Streets Ahead . Way ahead of the rest estate agents
Contacted Streets Ahead regarding a rental and spoke with Adem. He went over the extra mile to help finding a place for my pregnant step daughter to live. Very pleased with his approach and professional. Definitely recommend their services
27 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Arthur,
Thank you so much for your kind review!
We’re delighted to hear that Adem went the extra mile to help find a home for your stepdaughter. It’s wonderful to know his professionalism and dedication made such a positive impact.
We truly appreciate your recommendation and are thrilled we could assist you during this important time.
Kind regards,
Zoe
Streets Ahead
Adem - quality service
Adem, who handled my viewing and acceptance of the property, was very engaging and pleasant. Showing a keen interest in making the property the one for me
23 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Nyamekya-Shaquille,
Thank you so much for your wonderful review!
We’re thrilled to hear that Adem made your viewing and property acceptance such a positive experience. It’s fantastic to know he showed genuine interest in helping you find the perfect home and made the process engaging and pleasant.
We really appreciate you taking the time to share your feedback and hope you enjoy your new home!
Kind regards,
Zoe
Streets Ahead
I had e very positive experience
I had e very positive experience. Renting my new home through this agency. The staff were professional, friendly and very helpful throughout the whole process. Special, thanks to Eva, very kind and very helpful. And also Maya who was happy to show the property and gave me positive vibes to go ahead this while we were leaving with family. And for the first time, I'm renting on my own with my husband and my child. I was completely unaware of the process, and my dear Eva was very kind to help me from scratch to the whole process. They responded quickly to my questions And made the paperwork and referencing easy to understand, I really appreciate their support in helping me move into my new home, which hopefully i'm moving in a couple of days as all my processis completed and waiting for my day Off to collect the keys, I will definitely recommend this.Agency to others thank you so much.
27 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Delcia,
Thank you so much for your wonderful 5 star review!
We’re delighted to hear that you had such a positive experience renting your new home with us especially as this is your first time renting independently as a family. We understand how important and sometimes overwhelming that process can feel so it is fantastic to know our team was able to support you every step of the way.
A special thank you for your kind words about Aibha and Maya. We are so pleased to hear that Aibha was able to guide you through the process from start to finish with care and clarity and that Maya made you feel comfortable and confident during your viewing.
It is great to know that communication was clear and prompt and that everything from paperwork to referencing was made easy to understand.
We wish you and your family all the very best in your new home and hope you will be very happy there. Thank you again for your recommendation it truly means a lot to us!
Kind regards,
Zoe
Streets Ahead
Thanks Maya! 🫶🏾🫶🏻
Maya was a great help in sourcing an amazing property, especially at such short notice following our recent living situation and receiving a Section 21 notice. Her communication throughout the process was excellent, and she was extremely welcoming during the viewing. She was also very knowledgeable about the property and its current condition, reassuring us that any issues would be resolved. So far, we’ve received prompt action and resolutions, which has been greatly appreciated.
Thank you, Maya—you’ve been amazing queen! We’ll no doubt be in touch again in the future 😁
All the best,
Hannah & John
27 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Hannah and John,
Thank you so much, Hannah & John, for your wonderful 5-star review!
We’re so pleased to hear that Maya was able to support you during what can often be a stressful time, especially at short notice. Providing clear communication, reassurance, and a welcoming experience is something we pride ourselves on, so it’s fantastic to know Maya delivered this throughout your journey.
It’s also great to hear that everything has been progressing smoothly and that any issues have been addressed promptly, your comfort and peace of mind are very important to us.
We’ll be sure to pass on your lovely feedback to Maya (we’re sure she’ll love the “amazing queen” comment too! 😄). Thank you again for your kind words and trust in us. We look forward to assisting you again in the future.
Kind regards,
Zoe
Streets Ahead
I had a great experience with Adem
I had a great experience with Adem. He has been showing me different houses to rent and has been very helpful throughout the process. He is always punctual, professional, and extremely friendly, which made everything much easier and more comfortable. I really appreciate his time and effort, and I would definitely recommend him to anyone looking for a place.
23 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Sohaib,
Thank you so much for your kind 5-star review!
We’re delighted to hear about your positive experience with Adem. He takes great pride in providing a professional, friendly, and reliable service, so it’s wonderful to know his efforts made your property search smoother and more comfortable.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Zoe
Streets Ahead
11/10
They are keen, listen and follow up. They were patient and flexible as well. Very helpful especially Kacey. George was part of the team that supported me and he was very helpful. I’d highly recommend them as the entire properties viewings, exchange of emails and calls all went smoothly. Very nice.
27 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear David,
Thank you for your wonderful 5-star review!
We’re delighted to hear that you found the team to be attentive, patient, and flexible throughout the process. It’s especially great to know that Kacey was so helpful and made a positive impact on your experience.
We’re pleased everything - from viewings to communication - went smoothly for you. Your recommendation means a lot to us.
Kind regards,
Zoe
Streets Ahead
Great experience 👍
I had such a straightforward process looking at a property recently, but unfortunately I didn’t come to a final decision. On the bright side I had an employee named Adam who was very well spoken and knowledgeable assisting with any questions or worries I had. I would definitely recommend if you want a smooth process
23 March 2026
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Koko,
Thank you for your kind feedback.
We’re glad to hear that Adem provided knowledgeable and professional support throughout your property viewing, making the process smooth and straightforward. While we’re sorry it didn’t lead to a final decision this time, it’s wonderful to know that his assistance left a positive impression.
We truly appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Zoe
Streets Ahead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.