Strength Shop Reviews 

322
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I've bought from Strength Shop many times over a number of years. All products are good - good delivery, fair pricing etc... Occasionally I have a problem or need an exchange. They're still bril... See more

Rated 5 out of 5 stars

Strength Shop equipment is excellent. I recently bought their cambered bench & row bar. I was desperate for it to arrive, when it did, it certainly didn't disappoint! At first I struggled to bring the... See more

Rated 3 out of 5 stars

Bought 20" dumbbell handles but after a single use of 20 minutes with quality olympic weight plates the black zinc coating has started flaking off and exposing the bare steel. Only used in Hom... See more

Rated 5 out of 5 stars

Ordered two shipments. Both processed on time and dispatched quickly. One shipment was partially filled by the curier and some contents lost. Called Chris from customer service - the most friendly, he... See more

Company details

  1. Exercise Equipment Shop
  2. also in
  3. Sporting Goods Shop

Written by the company

Strength Shop was established in 2009 to provide high quality, yet affordable strongman/strength orientated goods. In the early years we largely specialised in Strongman, Powerlifting, Olympic Weightlifting and Crossfit - but now we have expanded our range of products to cater for every lifter from someone who is just getting into fitness, to the professional athlete performing at the highest level of their sport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

322 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(322)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Have been a customer for years but most recently bought knee wraps, inferno pro sleeves (excellent sleeves at a fraction of the cost of Inzers) and a singlet. I needed these pretty quickly but on checking out, I forgot to select next day delivery. I called up and Reece answered immediately, he was extremely helpful and my order was shipped same day. The order came quicker than I thought.

Strength shops customer service, quality and selection of products has really levelled over the last few years

27 February 2026
Unprompted review
Rated 5 out of 5 stars

A+ Customer Service

I ordered a large 3" double prong belt, quick delivery, good quality belt but the sizing was a bit off for me (bit big). Contacted the Strength Shop and they sent out a different size belt for me to try free of charge along with a returns label. Fantastic customer service and communication!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service

Had a small issue with a lever belt I ordered from them.I sent over pictures and a replacement was sent out next day. Reece was super helpful with this whole process

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Strength Shop review

I don’t usually leave reviews, but this is definitely an exception. I ordered weightlifting shoes for my son’s birthday and, due to unforeseen circumstances, there was a delivery mix-up. I contacted the company and Reece and Chris were the epitome of professionalism. They quickly corrected the mistake, and I received the shoes within a week. It’s easy to praise a company when everything goes as planned, but how issues are handled really shows their true standards. This experience shows exactly why they’ve won — and proudly advertise — their awards. Thank you so much. I wouldn’t hesitate to recommend your company. Great customer service

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my Nike Romaleos 4…

I had an issue with my Nike Romaleos 4 weightlifting shoes after 6 months of use due to a manufacturing issue. Strength shop had been very helpful and asked me to outline the issues. Within a week, they had agreed to send me a replacement pair free of charge. The whole process was very easy with great customer service.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great service

Great products for training, regardless of your fitness and/or experience. Customer service is fantastic. Following a problem with a lever belt I had purchased for my wife the customer service rep had resolved it within hours of raising the problem. A trustworthy, reliable company I would definitely buy from again and thoroughly recommend.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

I put an order in from Northern Ireland…

I put an order in from Northern Ireland and this company emails me to say that if I'm using the clothing outside the UK they can't sell it to me 😂
They'll be looking us to undress at the border soon 😂
Hard to believe, but true.
There's nothing like destroying your own business.
The Windsor Framework isn't being mentioned by other businesses, so well done to them,I could have lied, but I decided they don't deserve the money I spend on gym equipment.
So I ordered from another UK company with no issues.
There's plenty of EU companies that are glad of the money too.

22 December 2025
Unprompted review
Strength Shop logo

Reply from Strength Shop

Hi Gerard,

Thank you for getting in touch.

When we had contacted you, you had initially confirmed the information requested and then subsequently advised to cancel and refund your order, which we did.

I can only apologise for any inconvenience that may have been caused by us contacting you to confirm this information.

The Windsor Framework was put in place off the back of Brexit and is UK Government legislation whereby companies sending products to Northern Ireland must confirm that the goods are for use and will remain within Northern Ireland.

The reason for this is due to some people ordering to Northern Ireland and then moving goods across the border, which would effectively be tax avoidance, since the VAT rate in the Republic of Ireland is higher than that of the UK.

We must ask, confirm and retain the information requested in the event of a Government audit.

Unfortunately we cannot comment on how other companies operate and deal with the Windsor Framework, whether or not they contact their customers to confirm this would be at their own discretion.

I hope this helps clarify why we had to contact you to confirm this information.

Kind regards,
Chris

Rated 3 out of 5 stars

Rusty belt

Ordered a lever belt and it came with a rusty lever. So much so, one screw would not come out. Katie in CS was fantastic. A new one was sent out...also covered in rust and in a beaten-up box.
I'd expect more from what is supposed to be a more premium brand.

They seriously need to sort out their stores/warehouse, as I've seen a few reviews mentioning similar issues with rust.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

outstanding customer service

I had a really insignificant issue with the belt I received. I was so impressed with the response - extremely quick and issue resolved within hours. I also needed some advice and, again, this was received promptly, professionally and in a way that was easy to understand. Combined with an outstanding product, I really couldn't be more impressed.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered several items and they all arrived in good time. The smelling salts bottle was unfortunately cracked - only visible upon opening the packet, perhaps damaged in transit - while all other items were in perfect condition. I messaged via email and received an immediate response with offer of a replacement, actioned straight away. Grateful for the excellent customer service! Thanks

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Had issues with the delivery

Had issues with the delivery, DPD's fault but strengh shops customer service was outstanding. Can't fault them at all polite and very efficient and getting the problem solved

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service and product

Katie responded quickly when I asked about an out-of-stock item and set up an invoice for when it came back a week later. As always, the products are high quality. Great service!

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Fine Service

Very rapid delivery, fine packaging. The goods were exactly as described on the website and top quality. Unfortunately I required a (weightlifting) belt a little larger than the one I ordered. Strength Shop replaced the item and I had my new belt within 3 days. Their representative was very polite and highly efficient, which was much appreciated, especially in a returns and replace situation. I’d recommend them without hesitation.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

The best gym products on the market and…

The best gym products on the market and no one else comes close. I’ve purchased hundreds of pounds of equipment and accessories and they’ve never let me down. They give you that 1% extra you need that in turn simply improves results in the gym! Exceptional customer service, the communication and speediness from the customer service team makes you feel valued they absolutely make sure your taken care of. Whether you’re returning something for a bigger size or need product knowledge they take care of you. ⭐️⭐️⭐️⭐️⭐️

27 June 2025
Unprompted review

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