StressFreeParking - Meet and Greet Reviews 

3,453
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I will never choose this car park again for many reasons: There are additional unexpected costs of £26 on-site for entering and collecting your car, even though you have already book and paid for pa... See more

Rated 1 out of 5 stars

Do not use this company.was left waiting over 3 hours for our car to be returned. The car had been used as a drop off car without our permission. All my petrol had been used. Old red bull cans and lo... See more

Rated 1 out of 5 stars

Ignorant not helpful, customer service is so bad. Left my car clean and tidy, wen came back she was looking like after off-road trip, all in mud up til windows, walked around no visual damage on body... See more

Rated 1 out of 5 stars

This is a car park within the car park. "Stress free parking " need a double the work what you usually do when parking. You get the ticket which you need to exchange for another ticket by going to ce... See more

1.3

Bad

TrustScore 1.5 out of 5

3k reviews

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1.3

All reviews

(3,453)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

On time for picking up the car, speedy return of the vehicle. All round good service and will use again.

25 February 2014
Unprompted review
Rated 5 out of 5 stars

Excellent helpful company that provides a top class service.

I have used this company a number of times for parking at Gatwick airport and have always found them to be excellent. From experience I have found that there are some really bad parking companies operating at Gatwick who rip you off, but SFP is certainly one you can rely on for an efficient, polite and all round top class service. On our most recent trip, our flight timings were significantly changed by the airline but I simply emailed the new timings to SFP and was promptly supplied with an updated booking confirmation. Then on our return we were delayed 2 hours due to strong winds and storms but the car delivery went as smoothly as if we had been on time. I have always found the people on the telephone, as well as those who collect and deliver the car, to be friendly, helpful and courteous. In my opinion they provide a service that cannot be bettered.

18 February 2014
Unprompted review
Rated 5 out of 5 stars

Cost-effective über-easy parking solution.

Probably the 4th or 5th time I've used this service and can never fault it (Bristol airport meet & greet parking).
Bit of a hiccup this latest time as, after calling my driver while en route to confirm arrival time at airport, another chap called moments later to say he was due to meet/greet me?? Turns out the booking was allocated to separate companies which didn't effect the smooth running in the slightest.
"Better 2 waiting for the motor rather than none"
Shall willingly be using their services in the future.

12 February 2014
Unprompted review
Rated 2 out of 5 stars

Company had no record of our booking

It wasn't exactly a "stress-free" parking experience as the company had no record of our booking. I don't know if this was the fault of StressFreeParking (booking company) or of the valet service (Meteor) itself. To give the Meteor staff their due, they immediately fitted us in and it was no problem. But we had to wait 15 mins outside a cold airport at night waiting for the car to be returned, so that side of it wasn't great either.

5 February 2014
Unprompted review
StressFreeParking - Meet and Greet logo

Reply from StressFreeParking - Meet and Greet

Hi Joanna,

Thank you for your review.

I am sorry to hear your comments describing the drop off and return of your vehicle with Meteor. We take thousands of bookings for this service every year and we have not been made aware of an issue with the bookings being sent over on your dates. We would like to apologise for any inconvenience caused in this instance and we will be reviewing this with Meteor to ensure that this does not happen in the future.

Kind regards,

Lachlann Donnelly – Senior Customer Relations Adviser

Rated 5 out of 5 stars

soooooooooo stressfree

A really excellent service, polite phone call on route to airport, prompt collection of car the best service yet at an airport, will defo use again. And the cost was sooo reasonable to would recomend to all.

3 February 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant start to our holiday

Stress Free Parking were brilliant. To be able to drop the car off at the terminal at the start of our holiday ensured our holiday got off to a great start. On our return to have it delivered to the terminal was great. It saved us having to lug cases on and off a bus or into a taxi. VIP treatment at it's best. Excellent value for money.

We will certainly recommend Stress Free Parking to all our friends and will use them again for our next holiday.

19 January 2014
Unprompted review
Rated 1 out of 5 stars

Poor as was cancelled by SFP

Poor, having booked well in advance for M&G on Christmas Day, to be advised it was not operating just over three weeks before was totally unacceptable.

The cancellation came from the company saying that I had cancelled which wasn't correct and despite writing to raise this issue I received no response form the company.

11 January 2014
Unprompted review
StressFreeParking - Meet and Greet logo

Reply from StressFreeParking - Meet and Greet

Hi Gareth,

Thank you for your review.

Having reviewed your booking I can see that this was cancelled on the 26th of November, a month before you were due to drop your car off at the airport. At StressFreeAirportParking.com we act as a booking agent and price comparison website and while we would like to apologise for any inconvenience this may have caused it was the service provider who had cancelled your booking in this instance. You were advised of this issue as soon as we were made aware that the site would be closed for the dates you had booked.

Kind regards,

Lachlann Donnelly – Senior Customer Relations Adviser

Rated 5 out of 5 stars

Efficient and Friendly

We have use Stress Free twice now and on both occasions they have been ready when we dropped the car off and quick to respond when we returned. Good value, friendly staff and efficient.

5 January 2014
Unprompted review
Rated 4 out of 5 stars

No problems

this is the second time we have use Stress Free Parking and would reccomend them. Only given 4 stars because always room to improve!

4 January 2014
Unprompted review
Rated 4 out of 5 stars

conveninet, cost effective and secure - cant go wrong!

Only gripe was the 15 minute wait when we wanted to get to and from the airport but it didnt cause any delays really but you just have to wait. Staff could be a lot friendlier in truth but they were efficient so as service goes it was as expected. Points above limit to 4 stars instead of 5. Would use again.

31 December 2013
Unprompted review
Rated 5 out of 5 stars

Does what it says.....

All the stress was taking out of the parking. Meeting in one of the long term car parks under cover and away from the hustle and bustle of the public drop off spot on the ground floor as with previously used companies. The valet is a phone call away and were there on time to pick up and drop off the vehicle.

Will definitely use Stress Free Parking services again.

30 December 2013
Unprompted review

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