Stressless Australia Reviews 

579
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, high quality, and stylish design, often noting how well they complement their living spaces. The staff receives frequent commendations for being knowledgeable, helpful, and professional, providing excellent service throughout the purchasing process. However, some customers experienced significant delays with delivery, with wait times extending to several months, which impacted their overall satisfaction. A few people also mentioned issues with the retailer's payment and delivery systems, and in one instance, a product arrived with a mechanism problem due to incorrect handling during delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the comfort, quality,... See more

Quality

Users describe positive interactions with quality, frequently highlighting the exceptional comfort and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting that their orders... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Comfortable chairs for large and smaller people. Colour selection wasn’t great if we wanted a quicker delivery, but waiting Four months for a chair wasn’t practical for us. The quality is very good.... See more

Company replied

Rated 5 out of 5 stars

We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more

Company replied

Rated 5 out of 5 stars

Sales staff were helpful. The furniture lives up to its reputation for being really comfortable. The delivery people couldn’t have been more helpful making sure we were completely happy with the posi... See more

Company replied

Rated 5 out of 5 stars

Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Norwegian comfort that cannot be explained but simply must be experienced.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

579 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(579)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product and staff knowledge is exceptional for the Stressless Range

We were shown the range of Stressless products in store with no pressure to purchase, we
were allowed to sit in the chairs to find the right size, we were also shown a frame of the chair to help us understand how these chairs are designed. Clint is very helpful and knowledgeable about the products and Mick delivered to us as was confirmed. The chairs and stool were covered to avoid any damage in transport. Very impressed with our chairs.

20 December 2023
Rated 5 out of 5 stars

Tracy, Lisa and Nermis.

First Tracy, then Lisa at Castle Hill and then Nermis at Alexandria showed every sign of honesty and trust-worthiness and they were all doing their utmost to ensure that we obtained exactly the chair I wanted.
Their team effort (though they did not know this) was impressive.
As I write, I'm sitting comfortably on a lovely office chair and feeling completly 'STRESSLESS'. Thank you.

29 December 2023
Rated 3 out of 5 stars

Lack of full instructions. …

I would like more instructions about the product especially related to the leather care and battery.

15 December 2023
Stressless Australia logo

Reply from Stressless Australia

Dear Jenny,

Thank you for your review regarding your Stressless product.

All care and maintenance information is available on the Stressless website, located here: https://www.stressless.com/en-au/inspiration/materials/leatherfabriccare

All information for the batteries including the MSDS paperwork is also located on the Stressless website here: https://www.stressless.com/en-au/services/assembly

If there is anything else we can assist you with please do not hesitate to reach out to us via email at office.au@stressless.com or phone on (02) 95254211.

Kind Regards,
Stressless Customer Care Team

Rated 5 out of 5 stars

Faultless so far for Stressless

We considered the size, comfort, features, design, options, warranty and price of our recliners and were assured by the recommendation of a family member who affirmed the lasting quality of their Stressless product. There was a 5 month wait time between payment of our deposit and delivery. In the three weeks sibce their delivery, we are very happy with our decision, the recliners are meeting our expectations and we anticipate that will be the situation for long into the future.

28 November 2023
Rated 5 out of 5 stars

It took awhile to arrive but understood…

It took awhile to arrive but understood plus gave me the chance to save to pay for it.it arrived today 12th December 2023 and aam happy with the friendly service of the delivery guys staff at Beatrice's when I was purchasing my chairs.many thanks

12 December 2023
Rated 4 out of 5 stars

Love the range

Love the range, looks and feels good. Had to stretch my budget as prices are quite steep. Salesperson at Berkowitz Blackburn was very informative and helpful.

5 December 2023
Rated 5 out of 5 stars

Stressless Excellence

We have always admired the comfort of stressless furniture and are delighted to finally be able to own one. The sales person at Easy Living, Rikki, was excellent and explained all the options without being at all pushy.

2 December 2023
Rated 4 out of 5 stars

Thumbs up!

The staff at the Alexandria store were very patient in going through the various options available so that our needs could be met. Unfortunately, it took 4 months for the recliners to arrive, but we accept that that is the usual for items coming from Europe. After, 3 months, we are just as ecstatic with them as we were on the first day! However, the leather care kit did not arrive in a timely manner & I had to ring several times about it.

26 October 2023
Rated 5 out of 5 stars

They were very good to us

They were very good to us, and as we were waiting for our apartment to be built kept our chairs for around 2 years.2. They were delivered to us today.

3 November 2023
Rated 4 out of 5 stars

Supremely comfortable chair with great…

Supremely comfortable chair with great choice of fabrics, colours and finishes. The store provided a good range of the options for trial and the assistant was great in explaining all the options. The only negative was the wait time for delivery but it was slightly sooner than advised.

29 October 2023
Rated 5 out of 5 stars

The Consul recliner is perfect for me.

The Consul recliner is a perfect size for me. Very comfortable and no cushion needed for back support. Leather is lovely and soft. I couldn’t believe that Sears Morton in Canberra could actually deliver the next day. Wonderful service 👍

11 October 2023

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