Stressless® UK Reviews 2,232

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, high quality, and stylish designs, often noting their durability and how well-made they are. Many appreciate the excellent delivery service, which is frequently described as efficient, on time, and smooth. The staff also receives high marks for being knowledgeable, helpful, and providing great service throughout the purchasing process. However, some customers also noted issues with product quality, such as collapsing cushions, faulty mechanisms, or uncomfortable seating. A few people experienced problems with delivery, including incorrect addresses or missing items. There were also instances where customers were dissatisfied with the company's response to these issues, feeling that repairs were not adequately addressed or that their concerns were dismissed.

What people talk about most

Product

People report positive experiences with product, often highlighting the comfort, quality, and stylish design... See more

Quality

Customers had positive experiences with quality, often describing furniture as extremely comfortable,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the efficiency, speed, and... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the sales staff, delivery drivers, and store... See more

Service

Reviewers highlight positive aspects of service. Customers praise the friendly advice and excellent service... See more

Based on these reviews

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

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Rated 5 out of 5 stars

We purchased our chairs via HSL Poole and they were extremely helpful guiding us on the purchase. Chairs were delivered on time and with no issues. About 5 years ago we inherited a Stressless chair (a... See more

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Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

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Rated 5 out of 5 stars

Purchased the Mayfair Stressless recliner & stool from Lenleys, Maidstone. The staff were helpful and knowledgeable. Lenleys were able to liaise with Stressless, when I changed my mind on the choic... See more

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Rated 5 out of 5 stars

From visiting Potburys to order to accepting delivery the process was smooth. We have tried various makes of chair over the years none come close to Stressless for comfort the previous ones we had wer... See more

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Rated 5 out of 5 stars

Ordering was very easy online and we were kept informed of progress. Although we had to delay delivery due to moving into our new house they kept in touch until we could receive our sofa. Delighted wi... See more

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Rated 5 out of 5 stars

Very good service in the HSL shop in Orpington. Efficient and fast delivery of our order. Buyers should be aware that, if they buy Gardsman protection insurance, this should be done at the time of... See more

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Rated 5 out of 5 stars

I ordered my stressless Ruby Chair through HSL they were wonderful. My chair is a delight , I’ve wanted a stressless chair for many years and I love it , well made and oh so comfortable and supportive... See more

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Rated 1 out of 5 stars

Mayfair reclining chair. Metal arm support broken as the welding has failed reported to retailer. Stressles guarantee can take 4+ weeks to send a new metal bracket. Now unusable until fixed. A mont... See more

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Rated 5 out of 5 stars

Good communication and customer service between furniture shop ( hunter furnishing Ayr ) and myself, chair was delivered on day advised and I am very happy with it. The quality and finish of the chair... See more

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Rated 5 out of 5 stars

Having noticed a Stressless sofa in the furniture store and found it to be so smart, well made and comfortable we purchased two! for our new home where they now proudly sit, and so do we. Stressles... See more

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Rated 5 out of 5 stars

We have a very small tv room and small entrance (UK terraced house) so we were looking for a sofa that would fit through the door and not take too much room. This is perfect for the space as the seati... See more

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Rated 5 out of 5 stars

The attention to detail is second to none. The build quality is outstanding. We have had four stresses City/Metro chairs and stools for 11 years used daily and still look like new. Just added so... See more

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Rated 5 out of 5 stars

The variety of Stressless recliner options was explained to me and, from that list, I decided which chair options suited my needs the most. The chairs were delivered in just two days of placing the... See more

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Rated 5 out of 5 stars

A couple of weeks early; otherwise as expected from this premium maker. Thanks also for excellent customer care to Cooke’s of Christchurch from whom we bought our pair of chairs.

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Rated 5 out of 5 stars

Being able to try and talk with someone about the chairs we picked. As soon as the chairs were in the warehouse delivery was very quick. These chairs and stools are so comfortable and relaxing. It is... See more

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Rated 1 out of 5 stars

Bought a stressless Stella sofa 2 years old seat cushions sinking, leather stretching, customer service awful, retailer embarrassed of service offered. Not happy at all should be getting a refund but... See more

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Rated 5 out of 5 stars

Cleaning kit was sent gratis.But I have had a year of problems with the tilt mechanism on my new sofa, technician to assess on Friday. It is in fact a poor design, very amateurish. Third attempt to re... See more

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Rated 5 out of 5 stars

I am SO pleased with my new Stressless chairs and settee. They look beautiful, and are so comfortable! Thank you Woods of Dorchester, especially Jake, who was so patient whilst my daughter and I took... See more

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Rated 5 out of 5 stars

We bought a Windsor sofa. It's comfortable, appears to be well made, and looks good too, so we think it's a great product. It wasn't cheap, but you get what you pay for. We hope it will last for man... See more

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Rated 5 out of 5 stars

I have wanted a Stressless chair for many years but thought they were so expensive I couldn’t justify the purchase. I finally decided to take the plunge (life’s too short and all that) and I am so ple... See more

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Rated 5 out of 5 stars

The two sofas I bought are extremely comfortable I can sit all day no problem. They look really stylish. I chose the 11cm round leg, I’m 5ft6” I think the 8cm leg would be more suitable, my mistak... See more

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Rated 5 out of 5 stars

HSL in Stapleford were very competent and made this purchase a pleasant experience. Lee & Lee the HSL delivery guys, delivered my chair. They removed the packaging and took it away and positioned my... See more

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Rated 5 out of 5 stars

Loved the comfort and style of the chair. Quality spoke volumes. Sales person did not pressure the sale telling us to think first as it was a lot of money. When we rang back to order the chair, he sai... See more

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Rated 5 out of 5 stars

We purchased a sofa and chair from Carters in Kidderminster, and the service and delivery was excellent. The furniture it self is of high standard and very comfortable, the electrics and movement ar... See more

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Rated 5 out of 5 stars

Delivered earlier than expected, chairs already assembled for us so we were able just to unwrap and start enjoying them. They look great, super comfy.

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Rated 5 out of 5 stars

Bought stressless chair and foot stool recently..extremely comfortable, feels like being hugged and really supportive of back. Got care kit at reduced price. That was sent promptly. My father had one... See more

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Rated 5 out of 5 stars

Friendly advice and service from the staff at HSL Rotherham. Chair delivered within a week. Well made and comfortable as we expected. Would highly recommend.

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Rated 1 out of 5 stars

I’ve rated this one because you can’t rate zero. After weeks of trying Stressless have decided not to honour the guarantee. This is not a surprise. Be warned potential customer as when things go wr... See more

Rated 5 out of 5 stars

I purchased a leather sofa, chair and footstool from Stressless via one of their stockists. The furniture is extremely comfortable and the quality and finish are exceptional.

Rated 5 out of 5 stars

We found the product on the web site of a local retailer (Lees of Grimsby) so went along for a closer look. Tried out the products and found them very comfortable and absolutely right for our requir... See more

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Rated 5 out of 5 stars

I am delighted with my stressless chair. It is very comfortable and keeps me sitting in a good position for my posture without me realising it. The delivery was excellent, on time by two very polite... See more

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Rated 5 out of 5 stars

My wife bought me a stressless recliner as a present. It is very comfortable and has great neck support which I like. The chair stopped working and we live in a rural area far from any agents. I spoke... See more

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Rated 5 out of 5 stars

Really comfortable, keep falling asleep in it. No more back pain since adopting this chair, fully delivered on my expectations..!

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Rated 5 out of 5 stars

The chairs were on offer at a local furniture shop. They arrived two months later. Very good quality throughout these chairs. They are certainly made to a high standard. It took a week... See more

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Rated 5 out of 5 stars

Bought 2 Stressless leather recliner chairs to replace 2 that had lasted over 20 years. My favourite seats. Also have a Stressless settee.

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Rated 1 out of 5 stars

My father paid £7000 for his two stressless sofas and the foam cushions have collapsed after 3 years. He lives on his own and has rotates the cushions on the sofa he uses and both of the cushions have... See more

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Rated 5 out of 5 stars

Brilliant communication from Ramona and solved the issue promptly and completely. New tilt/slide mechanisms sent by post without charge. That's really exceptional customer service from a classy compa... See more

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Rated 5 out of 5 stars

The Stressless Mayfair chair is so comfortable and looks great in our room. Everyone wants to try it when they come in. The company we bought it from in Edinburgh were brilliant to deal with.

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Rated 4 out of 5 stars

We have had Stressless furniture for over 20 years and found it to be well built and of good quality. One of the chairs we purchased recently had been incorrectly assembled. Once notified an engineer... See more

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Rated 4 out of 5 stars

I am very pleased with the chair. It is very comfortable and seems robust and well made. My only comment is that although by fiddling with it I can work out what the lever and knobs do, some sort of... See more

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Rated 1 out of 5 stars

We purchased a Stressless Paloma 2-seater electric recliner settee for £5K+ through Hunters of Derby and received item 3rd February 2026. Payment was made in full prior to delivery. On the 4th day, I... See more

Rated 3 out of 5 stars

When I tried the Fiona sofa in the store I was very impressed by the comfort of it with great lumbar support. However at home, sitting for longer, I find the seats far too hard. I have spinal stenos... See more

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Rated 4 out of 5 stars

Lovely chairs, superbly comfortable. Minor issue with broken glide ring which rather took the shine off the purchase. On the positive side repairs were quickly arranged.

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Rated 1 out of 5 stars

The Exeter staff struggled with the new it system it took 1 1/2 hours to buy the chairs. The delivery team were given incorrect address and only had one chair the second and care kit were not on the... See more

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Rated 5 out of 5 stars

We spent a long time deliberating with the assistance of the deputy store manager which products to purchase and we have certainly not been disappointed. Certainly a great product.

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Rated 5 out of 5 stars

A good display of items sold by knowledgeable staff. Delivery as planned.Very happy with quality & comfort of furniture.

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Rated 5 out of 5 stars

So comfortable and looks great in any setting. Really stylish with the Signature model. Quality leather Would like a second one.

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Rated 5 out of 5 stars

Our Stressless recliner chair was delivered to schedule, and the quality of the product was exactly to the high standard expected. Couldn't ask for better!

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Rated 2 out of 5 stars

Purchased 2 stressles chairs .very disappointed did receive care kit to maintain leather. Considering the price of the items . was given a 50% reduction of care kit . tried to order online .after 2... See more

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Rated 1 out of 5 stars

I have had 2 stella sofas for almost 10 months and had problems with several parts to which there repair company Solutions are absolutely useless. The main problem I have had is the tilt locking mec... See more

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Rated 4 out of 5 stars

My order was received earlier than expected. The only thing was no email or text was issued by Stressless or delivery service to say when the package would arrive as informed when I placed the order,... See more

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Rated 1 out of 5 stars

My new Stressless Classic Wingback is far from Stressless. It is stressfull and painfull to sit in. There are raised stitched ribs in the seat that cause pressure points on my posterior that has c... See more

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Rated 1 out of 5 stars

bought a 6k stressless Stella sofa. Since having this sofa we have had a lot of issues with the seat padding which have collapsed and the leather has creased badly. Barker and Stonehouse the retailer... See more

Rated 4 out of 5 stars

The chair is first class.the back and arms are very comfortable but the seat leaves a lot to be desired, very hard and quite uncomfortable.the leather covering is beautifully done and looks very class... See more

Company replied


Company details

  1. #55 of 77 best companies in Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quality chair.

Quality chair, perfect lumbar support necessary for my spinal issues. The chair swivels, rocks and reclines so you can always be in a comfortable position and the matching footstool is a perfect addition. I opted for fabric covering and it is perfect for me. It was delivered slightly earlier than the time I was given. Delivery was excellent and Stressless provided me with the answers to all my questions, sent me fabric samples that helped me make my decision. I
They are not cheap chairs but definitely worth every penny spent and even better I got it in the sale. Would highly recommend.

2 April 2026
Rated 5 out of 5 stars

Fantastic quality and craftsmanship!

We first found Stressless chairs in an accommodation we stayed in for a UK holiday, and we knew we had to buy them for our home! The chairs are so comfortable, and there was a good choice of size, base and colours. Best chairs we have ever purchased, and with a 10 year guarantee, it is easy to see and feel the quality and craftsmanship!

7 April 2026
Rated 5 out of 5 stars

Worth the wait.

I have been after one of these chairs for around 25 years, Why did I wait so long. Ordered a dove grey, Consul chair with foot stool and table.Unfortunately wrong Colour was delivered first time, but that was cheerfully rectified to the correct colour.so comfy. Don't wait just get the chair.

26 March 2026
Rated 1 out of 5 stars

We purchased a Stressless Paloma - big mistake!!

We purchased a Stressless Paloma 2-seater electric recliner settee for £5K+ through Hunters of Derby and received item 3rd February 2026. Payment was made in full prior to delivery. On the 4th day, I contacted Hunters as the settee had a fault on the left side cushion pad. An agent for Stressless came 10 days later, declined to sit on the settee to experience the issue, but visually examined it stating there was nothing wrong, claiming Stressless would say the customer preferred to sit on that side of the settee resulting in the compression of the cushion pad filling!! We had only had the item for 4 days!! Stressless declined to rectify it and sent a report to Hunters stating this. Hunters came to see the settee, stating he couldn't see anything wrong with it, in spite of me telling him that everyone who had sat on the sofa had made the same comment of something being wrong with the cushion pad. Hunters agreed to have the settee cushion pad "repaired", by replacing the filling at their expense. The earliest this filling was available from Stressless was middle of May. Totally unacceptable!! Should be called "Stressful". Product not worth the money. I would advise anyone considering buying this to look elsewhere for a better product. Now waiting to have settee repaired so we can use it. :-(

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Arrived on time and assembled promptly

Arrived on time and assembled promptly. Very comfortable!

25 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms Francis
Thank you for your sharing your experience, we really appreciate it. We are happy to know you are enjoying the comfort of your Stressless furniture

Rated 5 out of 5 stars

Really pleased with my medium size…

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her
Very comfortable , swivel is ideal and easy to recline slightly just by leaning back

29 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr McDonald
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you and Mrs McDonald are now enjoying the style and comfort of your Stressless chair

Rated 5 out of 5 stars

Stressless not restless!

Extremely comfortable and stylish chairs. A joy to relax in.

26 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Stewart

Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs.

Rated 5 out of 5 stars

The chair I purchased was a replacement…

The chair I purchased was a replacement for a well worn chat of the same design.
Perfectly happy thank you.

26 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Sue
Thank you so much for your positive feedback we truly do appreciate your loyalty to the brand

Rated 5 out of 5 stars

TOP QUALITY PRODUCT.

Great product and great service from supplier.

24 March 2026
Stressless® UK logo

Reply from Stressless® UK

Good afternoon
Thank you for taking the time to leave us such amazing feedback. We really appreciate it

Rated 5 out of 5 stars

Delivery was on time

The delivery men were very good. They gave the chairs a thorough inspection and pointed out a couple of possible problems.

24 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Simpson
Thank you for taking the time to leave us your positive feedback and hope you are enjoying the comfort of your Stressless chairs.

Rated 4 out of 5 stars

Lovely chairs

Lovely chairs, superbly comfortable. Minor issue with broken glide ring which rather took the shine off the purchase. On the positive side repairs were quickly arranged.

22 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Paul,
Thank you for taking the time to leave us your feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chair!

Rated 4 out of 5 stars

Looks Quality

Too early to say about wearability but the quality looks very good and when delivered it was well packaged.

21 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Pickett,
Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

Great product

Great product, helpful staff, quick and efficient delivery.

12 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Marian,

Thank you for your positive feedback, we really appreciate it!

Rated 1 out of 5 stars

Having only had the sofa for 6 days the…

Having only had the sofa for 6 days the leather is all wrinkled. I Have contact furniture shop where I bought this sofa they stated that this was normal. I do not agree after only 6 days use in a single person home. Further action will be taken. Photos available.

17 March 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms Naik

Our apologies for the delay in acknowledging your review . We are sorry to know that you are not fully satisfied with the quality of the sofa. In line with the Consumer Rights Act 2015; any faults should be reported to the Stressless retailer of purchase, as that is with whom the Contract of Sale was made. If you wish to contact us at consumersupport.uk@stressless.com with details of your retailer we will be happy to liaise with them on this issue

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