Stretched Fusion Reviews 

95
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the supportive instructors and motivating community that make daily workouts fun and engaging for everyone involved. Many people find the fitness equipment very easy to use, highly portable, and deeply helpful for maintaining a consistent home exercise routine. Some reviewers expressed concerns regarding subscription policies and billing terms associated with the initial product purchase. Several consumers mentioned difficulties with managing or cancelling their membership subscriptions. Furthermore, a few buyers noted that customer support policies made it difficult to secure refunds for these disputed transactions.

What people talk about most

Product

Users describe ambiguous interactions with product, expressing high satisfaction and calling the exercise bar... See more

User experience

People report positive experiences with user experience, highlighting that the program is easy to use and... See more

Subscription

Reviewers mention negative feedback about subscriptions, noting unexpected recurring charges and difficulties... See more

Payment

Consumers find payment to be frustrating due to unexpected charges and recurring subscription fees. Reviewers... See more

Staff

Customers had positive experiences with staff, frequently highlighting that everyone is encouraging, helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the atmosphere! Everyone from instructors to others working out has been lovely and encouraging. I also love that there are different workouts to try and adjustments to make. And I am feeling l... See more

Rated 5 out of 5 stars

I absolutely love my stretched Fusion bar and the experts that guide me via videos. I feel like they know me personally and their gentle reminders throughout the videos are so appreciated. Any quest... See more

Company replied

Rated 5 out of 5 stars

Last June I was faced with a tough choice: start taking medication for high blood pressure and high cholesterol and head down the path toward diabetes—or choose to take control of my health. I c... See more

Company replied

Rated 5 out of 5 stars

The instuctional videos are awesome, the community support really helps keep you motivated and allows for tips. I have been doing this now for 35 days and it is the right combination of active days an... See more



Contact info

3.8

Great

TrustScore 4 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(95)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect for My Budget…

As someone who can't afford regular Pilates classes, this bar has been a fantastic alternative. It’s effective and easy on my joints. I’m so happy with my progress!

18 July 2024
Rated 5 out of 5 stars

Life-Changer…

I never thought I’d find a workout that fits so seamlessly into my daily routine. The Pilates bar is now my go-to exercise tool. Plus, the included socks are a lifesaver! I've never felt more motivated.

23 July 2024
Rated 1 out of 5 stars

I just received my pilates bar a day ago and it is not anywhere near what they advertise.

I just received my pilates bar a day ago. The package that it arrived in was damaged. The bar had dents and bends on the metal as well as the rubber bands. As soon as I held it, I could tell it was cheaply made and not like the ad that was shown. The ad said it had a metal clasp when you clicked them together but it did not have this, instead, you had to screw them together. It said there were two videos that would be emailed to me but it wasn't even after I complained, they still haven't sent it to me. I mentioned there are no instructions as to how to use the bar or how to tighten it for a harder workout. I have sent photos of the bar and they say I haven't proven them what I am claiming. They just don't want to take responsibility. I am so dissapointed, I could have bought cheaper priced ones but I bought this one because they claimed it was premier. It is not premier. They claim if you are not happy after using it for a month that they will refund you. I haven't even had a chance to use it and they won't even fix this problem.

16 July 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from them!

I have been missing part of my order for weeks. When I go to my order on their page, it says everything is being processed, even the items I have received. I have called and emailed them several times, and there has been absolutely no response. The customer service is terrible!!!!

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Poor Christmas return policy

I purchased a pilates bar for a friend for Christmas.Upon giving this gift, I found out that she had already purchased one.. Upon trying to return the item which was given as a Christmas gift, I was informed that I was 2 days past return policy. I now have a Pilates bar that i would like to return. I purchased the pilot's bar prior to Christmas to ensure that I would receive the in time for. Christmas. No exceptions for Christmas, this is ridiculous.

19 January 2024
Unprompted review
Rated 1 out of 5 stars

I'd give zero stars if possible

I'd give zero stars if possible. I am hearing impaired an ordered their video. It has horrible sound quality and is uselessness me. They refuse to refund my money. Their customer service is horrible. If they don't like what you are saying, they just ghost you. They cannot be reached by phone. Avoid this company!

18 December 2023
Unprompted review
Rated 1 out of 5 stars

Refused to give me a refund

Refused to give me a refund. They say good for joints but it’s not!
I’m being completely ignored
It also keeps rolling down when you try and up the tension
It’s an awful design

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Very bad customer service ..

Very bad customer service ... I ordered the bar, never received it and had ordered the videos to use with the bar ... so when the bar never arrived, they reimbursed the bar but not the videos which I never opened since I never received the bar .... I wouldn't trust them, just very bad customer service ....now they ignore my emails altogether. They can check and see that I never accessed the videos online ...

29 August 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look