Stripe Reviews 259

My account was closed without warning. I was told I had breached the terms of service when I sell toys for under 10 year olds online and in store.

I was told stripe do not accept payment for

"gambling, including fantasy sports, games of chance, and games of skill with prizes of value"

When I sell none of these things.

When I emailed and asked what item I sell that breaches this they just said:

"We are required to follow strict guidelines on the types of businesses we can and can't support. We're unable to work with any business that we believe poses elevated financial risk, legal liability, or violates our own policies; in this case, after a thorough review of your account, we have determined that your business falls within these categories."

So basically can't tell me what I sell that breaches any terms.

Absolutely ridiculous.

The good thing is I will now move on to another payment service.

I recently had a very disappointing experience with Stripe. Despite running a clean and legitimate business, my funds were unexpectedly frozen, which had a significant impact on my company. I did everything in my power to resolve the situation, but unfortunately, no solution was found.

I am deeply disappointed with the lack of support and understanding from Stripe. As the owner of a transparent and honest business, I expected better handling of this situation. Unfortunately, that was not the case.

I want to caution other entrepreneurs and small business owners about the risks associated with using Stripe. Make sure to explore all available options and take steps to protect your funds and your business.

Ultimately, this experience has taught me the importance of choosing reliable financial partners and always being prepared to handle unexpected situations. I will continue to seek solutions to resolve this situation and look for more dependable alternatives for my online transactions.

I would like to share my unfortunate experience with Stripe, which has resulted in substantial financial losses exceeding $22,000. This ordeal has had a profound impact on both my personal life and the viability of my small business. It is my belief that this situation has arisen through a questionable collaboration with Comenity Bank. I am writing this review not only to document my own grievances but also to extend a call to action to others who may find themselves in a similar predicament.

My interaction with Stripe has regrettably proven to be detrimental, as I have incurred significant financial hardships. The losses I have suffered have far-reaching consequences, both personally and in terms of my business's financial stability. This experience has underscored the need for transparency and accountability in financial transactions, particularly when they involve partnerships with financial institutions such as Comenity Bank.

I am of the firm conviction that I am not alone in facing these challenges. To this end, I invite individuals who have encountered similar issues with Stripe and Comenity Bank to reach out to me. By collectively sharing our experiences and grievances, we can initiate a concerted effort to address these concerns and seek appropriate redress. It is essential to recognize that the more voices that come together to report instances of abuse, the stronger our collective position becomes in advocating for fairness and accountability.

In conclusion, my intention in sharing this review is to shed light on the challenges I have faced with Stripe and Comenity Bank, as well as to serve as a catalyst for collective action. I believe that by uniting in our efforts to bring these issues to light, we can effect positive change and hold accountable those responsible for any unjust practices. Your support and collaboration in this endeavor would be greatly appreciated.

Absolutely no contact numbers whatsoever! Emailed them regarding capital loans, they forwarded links that just don't work!
What a horrible company to deal with!

Why is this Company still allowed to be trading????? Surely the Fraud Office at Trading Standards should have them wiped off all markets

Just crap! dont use it its a scam

What a total load of crap.funds are held in processing for days and days , then once it says funds processed and available ,you still have to wait days for it to be paid into your account. been waiting for days and days to be paid into bank, and still nothing . How many people do they do this to and hold there money for so long.they say the reason it takes so long to get funds is because your account settings are not set to instant payout , well I've done that and still been waiting nearly a week. Absolute joke!

They put a rolling 90 day reserve on our account, meaning they take 25% of revenue and only release it 3 months later.

This is absolutely scandalous and has the potential to bring our small hospitality business to its knees. We need money to fund our business during peak season, not once it's over! Absolutely criminal.

The reason for the hold? Because they think we're high risk for charge backs!

We're a small self catering lodge park in Loch Ness! We've had two chargebacks in eight years!

Crooks. Having to change merchant providers ASAP!

I want to share my disappointing experience with Stripe, a once-promising payment provider. In recent years, their support services have deteriorated, policies have become confusing, and they now hold funds without justification. It's frustrating to see a company that was once reliable and customer-focused lose its way.

Stripe's support services have taken a turn for the worse. What was once exceptional has become a nightmare. It seems their customer service is now outsourced, leaving them clueless about account issues and leaving us, the customers, feeling abandoned.

Adding to the frustration, Stripe's ever-changing policies have left users confused and helpless. They rely too heavily on platform settings and automation, making issue resolution incredibly challenging. Addressing customer concerns and ensuring a smooth payment experience are no longer their priorities.

However, the most concerning issue is their practice of holding funds without explanation. They even hold funds of customers outside the US, despite having US bank accounts and a history of seamless USD transactions. This double punishment, coupled with increased fees and arbitrary minimum thresholds, causes havoc for businesses. It's unacceptable for a company claiming to be an intermediary to engage in such exploitative behavior.

Stripe's actions resemble those of scammers, not a trustworthy payment provider. They seize a portion of our hard-earned money and hold it indefinitely, leaving us wondering about the fate of these accumulated funds. Their lack of transparency is deeply concerning and erodes any remaining trust.

As a small business owner, I know the significance of cash availability and timely payments. Sadly, Stripe shows complete disregard for these vital aspects. By holding funds, they jeopardize the financial stability and success of countless businesses, including mine.

As a victim of the abuses committed by financial gateway companies, I strongly urge everyone affected to take action. It is essential to properly fill out a complaint with the Ombedusman or your local financial court. I speak from personal experience, having won several cases against their biggest competitor. These victories resulted in the release of funds and even financial compensation for the damages inflicted upon my business.

‪Be very careful of this Rob dog payment platform. They add on charge backs to steal more money from you on top of their high fees. Dont use them under any circumstances. Plenty of other better payment platforms out there. ‬

IF YOU WANT YOUR BUSINESS TO BE RUINED USE STRIPE- AWFUL CUSTOMER SERVICE- ZERO CARE- STUCK UP ENTITLED BUSINESS TEAM

The absolute worst customer service I have ever experienced in my whole life. Do not trust Stripe with your business transactions, they will make a mess of your payments and make you look very unprofessional in front of your own clients, damaging your reputation.

Whenever they get up on the wrong side of the bed they get your account locked. They keep your funds on hold -literally your money on hostage- and no matter how many e-mails you send them the situation never gets sorted. Still waiting to get my funds released so that I can run away from your histerical behaviour ever.

I am absolutely livid with my experience with Stripe! Recently, their algorithm erroneously suspended my account for unauthorized payments, causing me significant financial losses. Despite completing the required form to provide additional information about my business, I have not received any satisfactory response from Stripe's team. And now, to add insult to injury, they are planning to refund all my payments to my customers, resulting in a loss of over $3000 in the remaining balance on my account.

What's worse, Stripe's customer service was utterly appalling and their lack of transparency throughout this process has left me fuming with rage! I demand that Stripe takes this matter seriously and conducts an immediate review of my account. If they do not reinstate my account and restore my access to their platform, I will not hesitate to take legal action against them for the financial damages and losses that I have incurred.

In summary, my experience with Stripe has been nothing short of a nightmare, and I urge others not to make the same mistake I did. I cannot emphasize enough: DO NOT even think of using Stripe, unless you want to kiss your money and customers goodbye!

I had to wait for manual verification, with my business on hold for this incompetent service. 3 weeks and several calls to customer service later I decided to give up and went with another payment gateway. It was nothing but a waste of time. They literally do not care.

wish it could be 0. freaking annoying ads on youtube.

Worst payment processor ever, they can shut down your account, block your money whenever they want for whatever reasons. They have 300 pages of TOS so you have no rights whatsoever, it's a proper scam. High fees, slowest payment processing time in the gateway industry and no guarantee you will get your funds as they can point to any random TOS in their fine prints and block your account. They will let you use their gateway even if you're violating any of their TOS until you receive some big payments and then they'll block you to steal the funds. I am in the process of filing a law suit and sending them legal notice very soon.You can contact me for further details.

Avoid like the plague, hold onto your funds for months before they pay you a penny. Anyone you speak to say they cant help, they say 'just reply to the email'.

Seriously you can not run a business using this company.

BE WARNED

Very poor service. Account cut off for verification. Lost lots of customers due to having to wait for their automated verification. 2 hours spent onto customer service who said they could do nothing that i just had to wait

If I could give no stars I would have. Witheld my money for upto nearly three months now. Over £1100, AVOID this company they are worse than PayPal.