Stay away from Stripe at all costs. This company can destroy your cash flow and seriously hurt your business. They suddenly impose payout holds, 20% reserves for 60 days, and even 35% rolling reserv... See more
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Review summary
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What people talk about most
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I was forced by streamlabs to use this to transfer credit card tips into my bank account. This entire company is ran by the dumbest AI. I just need to make 1 single transfer and its literally impossib... See more
Company replied
If I could give a zero, I would. The platform I do online therapy started accepting payments via stripe and I used that option by mistake. It’s taking forever to approve the transaction, meaning I can... See more
Company replied
Biggest mistake a small business could make. This service is tailored more than likely to already well established business that dont have to worry about need materiel cost upfront. my first transac... See more
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Company details
Written by the company
Millions of businesses of all sizes—from startups to large enterprises—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. It's the payment infrastructure for the internet
Contact info
510 Townsend Street, 94103, San Francisco, United States
- https://support.stripe.com/contact
- stripe.com
1.7
Bad
17k reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Update on bad support and scam
Update, still no help and I have already filled complaints in Sweden and Ireland and will be filing for lawsuit. I recommend everyone to do the same and shut down this scammers.
11 April 2026
Unprompted review
Reply from Stripe
Sorry to hear about your ongoing frustrations, Sam. We aim to provide transparent and reliable payment services, and it's disappointing to learn that we haven't met your expectations. If there's anything specific we're missing or additional support you need, please reach out to us through https://support.stripe.com.
12 months, 50+ emails, and zero logic – Absolute Scam!
After more than 50 emails and a year of back-and-forth, Stripe is still withholding my money. Their support is a total nightmare and uses impossible, "future-predicting" logic that makes absolutely no sense. I have provided every proof possible, including bank statements, ID verification, and even official confirmation from their platform partner that the money is missing. Yet, they completely ignore the facts, claim the case is "resolved," and have now simply closed the ticket and stopped responding. It feels like dealing with an incompetent AI programmed to keep your funds. This is not support; this is corporate theft. Avoid at all costs!
11 April 2026
Unprompted review
Reply from Stripe
Sorry to hear about your frustrating experience. We understand how distressing it can be when it feels like issues are not being addressed, especially regarding funds. Resolving this is important to us, and we want to ensure that your concerns are properly addressed. Please reach out to us through https://support.stripe.com.
Stripe suspended our account based on…
Stripe suspended our account based on automated risk metrics without properly reviewing the actual details we provided. Despite submitting clear proof and operating a legitimate business, the decision appeared to ignore our case completely. The process feels generic and lacks real human evaluation.
We hope a human from the complaints team will review this properly and contact us with a real response instead of automated replies.
10 April 2026
Unprompted review
Reply from Stripe
Thank you for sharing your feedback with us. We understand how frustrating it can be to have your account suspended and feel like your details were not fully considered. Stripe uses advanced risk metrics to assess accounts, which sometimes leads to difficult decisions. Please refer to the email sent to you on April 10, 2026, for more detailed information regarding your account status. If you believe there is additional information to consider, please respond to that email or reach out through our support options at https://support.stripe.com. We value your understanding and wish you the best moving forward.
STRIPE CLOSED MY ACCOUNT
Using stripe for my vacation booking payment processor, ive been a customer for about 3-4 years now, never once had a problem. I started receiving what i thought was fake emails about random deposits being sent to my account. I ignored the emails, thinking they were phishing emails just trying to get me to click and open them up. Few days later, I received an email saying my account has been suspended unless i upload verification docs. I uploaded my personal verification docs and then received an email that my account has now been closed. I have about $4K of my client's money tied up, and there is no customer service department once your account gets shut down. Stripe, please reach out and help and explain to me what is going on and how I can retrieve my money.
8 April 2026
Unprompted review
Reply from Stripe
Thank you for sharing your experience, Dillan. We understand that account suspensions can be frustrating, especially after being a long-time customer. We want to assure you that we aim to provide transparency and support during these situations. Account closures are usually due to risk or compliance reasons, but we appreciate the need for clarity. Please follow the instructions provided in the email you received about your account closure, where you'll find guidance on how to dispute this decision and access your funds. Our support team can also assist you further through options on https://support.stripe.com.
Umm those good reviews are bs
Umm those good reviews are bs. This app is the worst I've seen so far. Zero helpful support or mainline of contact and constantly glitching. I don't make apps and I could do better than this. Honest review. There's no excuse when you are putting in the work and cant receive pay bc of a very inadequate system. Hire someone that is competent with technology. This is pathetic and should be dropped and replaced with a better, reliable support and user friendly platform that generates more resources than a very basic A.I assistant. I'm not sure how it is even allowed to be used. I almost want to apply to support just to educate and reform this platform. Get it together. Some ppl actually need the work AND the pay. I could go on but hopefully I got my point across. Maybe look at all my requests for assistance and act on it like literally any other successful app.
8 April 2026
Unprompted review
Reply from Stripe
We’re really sorry to hear about your frustrating experience. It's important to us that our platform meets your needs and provides clear support avenues. If you're encountering glitches or issues accessing your funds, we encourage you to check our available support resources at https://support.stripe.com, where we offer detailed guidance and contact options for personalized assistance. We value your feedback and are continuously working to improve our services. Thank you for taking the time to share your thoughts with us.
Worst Payment Processor
Stripe is a dumpster fire and looking at the reviews it is a no-brainer why.
Why did they accept my business registration and opened an account, and then after 1.5 months they tell me that my business was a credit risk and that too after 0 Chargebacks or Disputes.
I gave them all the proofs and documentation: Customer Invoices. Customer Agreements. Even Screenshots of communications with clients and they just used automated systems to reply and rejected me. I was lucky that I had the funds removed from their system 2 days earlier (for vendor and employee payments) however they still kept $3000 and they told me that they will return the money back to the customer within 5 business days, never happened!
Also, they tried to claw back the legitimate payment that I had gotten out. Absolute nightmare for my business if they had succeeded in this.
I will never recommend Stripe to any new business. They are the absolute worst and I wish that they are shut down by the financial system for the hurt they have caused my business and pretty much other as well
23 March 2026
Unprompted review
Reply from Stripe
Thank you for sharing your feedback. We're sorry to hear about your experience, and we understand how frustrating it must be to face unexpected account changes. Stripe aims to support businesses while prioritizing compliance with financial regulations, which sometimes means reassessing account eligibility. We're glad to know you were able to withdraw most of your funds. Regarding the remaining balance, we apologize for any delay and encourage you to reach out to our support team at https://support.stripe.com to discuss the situation further. We appreciate your patience and hope for resolution soon.
Horrible experience with stripe
Horrible experience with stripe. they have closed account after 4 years. i was using it for long time, when my business is raised, got more sales. they shut down the acc. i was even ready for rolling reervse but they are freek and mad. i have good social presence in new zeland and i recommend people not to use them..
8 March 2026
Unprompted review
Reply from Stripe
Thank you for sharing your experience with us. We're sorry to hear about the frustration you've faced with your Stripe account closure. As businesses grow, account reviews are necessary to ensure that we are in alignment with regulatory standards. We understand that these actions can be disruptive, especially after a long relationship. We're sorry that our solution didn't align with your needs and efforts for a rolling reserve. If you believe there's more information that should be considered, please connect through one of our support options at https://support.stripe.com. Your feedback is valuable to us, and we wish you success moving forward.
I get clear answers to my questions!
7 April 2026
Unprompted review
Reply from Stripe
Thank you for sharing your experience, Evelene! We're delighted to hear that you found our responses clear and helpful. Providing straightforward and effective support is important to us. If you have any more questions in the future, feel free to reach out.
DO NOT USE STRIPE
DO NOT USE STRIPE!
Use anything else because there is a reason they make millions and millions in profit each month. They have terrible customer service and support. They freeze money in your account and hold it for between 30 and 120 days. Earning interest of it. We had ZERO issues, ZERO customer chargebacks and they froze our account with over $45,000 USD.
Absolutely disgusting corporate behaviour that can cripple any small business.
“Sleep with dogs and you will get fleas”
Don’t risk your business. Start with ANYONE else except Stripe.
15 January 2026
Unprompted review
Reply from Stripe
Sorry to hear you feel this way, Nico. We understand how frustrating it can be when an account is frozen, especially for small businesses. Our goal is to ensure compliance and protect against potential risks, which sometimes requires holding funds temporarily. Please know that earning interest on held funds is not a practice we engage in. If there are specific concerns or details you believe should be revisited, we encourage you to reach out through support options available at https://support.stripe.com. We appreciate your feedback and the chance to address these issues further.
They are really professional
They are really professional. They supported me in each of the processes. I love it and will stay with Stripe as a business owner.
8 April 2026
Unprompted review
Reply from Stripe
Thanks, Emmanuel, we’re thrilled to hear you’ve had a positive experience with our team and that our support has met your expectations. It's great to know Stripe has been the right fit for your business needs, and we're excited to continue supporting you as your business grows.
Problem was solved
Problem was solved, however, it was solved first time in December 2025 with a live call with Theo. He was excellent! Something didn't save, then in January after a donation was made had to call and start a transfer in the account to my email address all over again. Could only communicate via email with AI Support. Always better with a live person, as it provides a much quicker solution.
11 February 2026
Unprompted review
Reply from Stripe
Thanks for sharing your experience, Barbara. We're glad to hear Theo provided excellent support and resolved your issue initially. We understand the importance of direct interaction and aim to make all methods of support as effective as possible. Your feedback is invaluable as we work to improve our services. If you need further assistance, feel free to reach out to us anytime.
Terrible customer service
Terrible customer service experience. They kept going around in circles and passing off my question to new people who didn’t bother to read previous messages. In the end I figured it would be easier to delete my account and start over than to deal with those clowns. They provided very robotic responses and I’m not convinced that it wasn’t just AI under different names.
24 March 2026
Unprompted review
Reply from Stripe
Sorry to hear about your experience, Anna. We aim to provide clear and helpful support, and it sounds like we missed the mark. Your feedback is important, and we'll use it to improve our service. If you reconsider and decide to give us another chance, please reach out through our support website so we can assist you more effectively.
Reliable
Reliable, great customer support, true discounts for nonprofit.
4 March 2026
Unprompted review
Reply from Stripe
Thanks for sharing your experience! We're thrilled to hear that you've found our services reliable and that our customer support has been beneficial. It's great to know the nonprofit discounts have made a difference for your organization. We look forward to continuing to support your efforts.
Reply from Stripe
We're glad to hear you've had a smooth experience! Stripe aims to offer a straightforward setup process for businesses so you can focus more on growth and less on technicalities. If you have any questions or need further assistance, feel free to reach out to our support team.
I am having trouble with the IRS…
I am having trouble with the IRS getting an EIN transferred to a new name and Stripe has been very supportive in helping me get this problem resolved.
Their 'customer service' is far above what I have found in most other companies.
20 March 2026
Unprompted review
Reply from Stripe
Hi Sherrill, thank you for sharing your experience with us! We're delighted to hear that our support team has been able to assist you effectively with your EIN transfer issue. We strive to provide exceptional service and it's great to know that our efforts have made a positive difference for you. If you need any further assistance, feel free to reach out to us through our support options at https://support.stripe.com.
Shima reaches out to make sure I'm ok…
Shima reaches out to make sure I'm ok with Stripe.... not intrusive, but ensuring she's there if/when I need something.... very comforting.
2 April 2026
Unprompted review
Reply from Stripe
It's wonderful to hear that you've had such a comforting experience with our support, thanks for sharing! It's our goal to ensure you're confident using Stripe without being intrusive. If you ever need assistance, know our team is here to help.
The Perfect Solution
The Stripe agent understood our issue and suggested the best solution for us. We implemented the solution and were able to complete our transactions. The agent stayed constantly in contact with us to make sure we were in the right path.
12 March 2026
Unprompted review
Reply from Stripe
Hi Jim, thanks for sharing your feedback with us! We're thrilled to hear that our agent was able to understand your issue and guide you towards a solution that worked for your transactions. It's our priority to ensure you're on the right path, and we're glad to have been a part of resolving your concern. If you need further assistance, don't hesitate to reach out through our support options at https://support.stripe.com.
Worst customer experience for small-mid sized businesses
While Stripe is widely used, their customer support is absolutely horrendous. As a small business, you will be passed from person to person. On numerous occasions, it will take them months (not days or weeks) to respond, with multiple follow ups on our end. We work with a number of vendors for our marketplace and Stripe is hands down the worst customer experience of any vendor. I highly recommend checking out any other position payment processor before going with Stripe.
6 April 2026
Unprompted review
Reply from Stripe
Thank you for sharing your feedback, Jody. We're sorry to hear about the delays and difficulties you’ve experienced with our support. We strive to provide timely and effective assistance, and it's clear we fell short in your case. Please contact us directly through https://support.stripe.com so our team can address your concerns and work to improve your experience. Your feedback is vital for us in making necessary enhancements and ensuring better service in the future.
Account blocked for “risk” with no explanation after full verification
We verified our account as a US‑based company and completed all requested onboarding steps. After that, Stripe asked for additional documents, which we promptly uploaded.
Once we finished integrating Stripe into our SaaS and went live, we were notified that our account would be blocked due to “risk.” When we asked what this risk was, Stripe did not provide any explanation.
It has been over a week since our first inquiry, and even after sending two follow‑up emails, we have received no response. This left our business in a very difficult position after investing time and resources into integration.
If Stripe identifies a risk, they should clearly communicate what it is and give businesses a chance to address it. The lack of transparency and support here was disappointing and disruptive.
5 April 2026
Unprompted review
Reply from Stripe
Thank you for taking the time to provide your feedback. We understand the frustration and challenges this situation has posed for your business. While Stripe supports diverse companies, there are occasions where we must restrict access due to risk, compliance, or regulatory reasons. We aim to be as transparent as possible and regret any perceived lack of communication. Please refer to the instructions provided in our prior emails or reach out via https://support.stripe.com if further clarification or details are needed. We appreciate your interest in Stripe and wish you success moving forward.
Stripe’s "Take Now, Verify Later" ScamStripe’s
"Take Now, Verify Later"
Stripe’s business model is a absolute joke. They have no problem letting you set up an account, link a bank, and process a payment so they can snatch their fee immediately. But the second it’s time to send your remaining earnings to your bank? Suddenly, it’s "Wait! We need your ID first!"If my bank account—which already requires its own rigorous security and identity checks—is good enough for them to take a fee from, why isn't it good enough for me to get paid? It is a backwards, predatory practice to withhold funds until you’re forced to hand over sensitive data after the transaction is done.To top it off, their system is rigged. Their own policy says you can’t shut down an account with a balance, yet as a test when I told their agent to close it, they sent in the request right away ,how efficient. So you effectively are stealing the remaining funds. It doesn’t matter if it’s $1.45 or $1,400; it’s the principle of a multi-billion dollar company pocketing user money through calculated "technicalities."Stay away unless you enjoy being held hostage for your own earnings.✌️💅 Absolute bottom-tier ethics. @StripeSupport
5 April 2026
Unprompted review
Reply from Stripe
Thank you for sharing your concerns, Cindy. We understand the frustration around the timing of the verification process. Stripe is committed to security and compliance, which is why identity verification is an essential step to ensure the safety of all parties involved. We strive to make this process as straightforward as possible while meeting regulatory requirements. Regarding account closure and fund withdrawals, we encourage you to contact our team via https://support.stripe.com for assistance in resolving any outstanding issues. We value your feedback in improving our processes and apologize for any inconvenience caused.
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