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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's helpfulness and the overall excellent service provided. Many people appreciate the efficiency and ease of their interactions, often noting prompt responses when issues arise and a smooth process for transactions. However, some people were dissatisfied with the payment process. Several customers reported significant delays in receiving payments, with some experiencing issues that lasted for weeks or even months, despite initial promises of quick turnaround times. There were also instances where customers did not receive payment at all, or only received it after escalating their concerns.

What people talk about most

Payment

Consumers find payment experiences to be ambiguous. While many reviewers praise fast payments, often received... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being fast,... See more

Service

Clients share positive opinions on service, highlighting its speed and reliability. Many customers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

once again great business over a year payment always come in definitely a company that keep they word till next time great doing business

Rated 5 out of 5 stars

Over a year now in they been doing great business I receive my payments soon as they get package must time same-day actions my good to company to sell diabetes supply

Rated 5 out of 5 stars

I have been doing business with this company for a long time and will continue to do business with them. They are fast and reliable and always on top of everything.

Rated 5 out of 5 stars

They were very helpful about the Dexcom payment. I received the payment a week after sending the unused Dexcom sensor. I will do business again if I can. Thank you.


Company details

  1. Money & Insurance

Written by the company

Paying TOP DOLLAR For Your Surplus Diabetic Supplies. Quickest Payouts in the Industry. We are buying Dexcom, Omnipod, Eros Pods, Dash, Onetouch, Freestyle, Medtronic and more!


Contact info

4.2

Great

TrustScore 4 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Clear

Clear, concise, fast and warm response to questions and concerns with reliable outcome.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THESE CONS!!

DO NOT USE THESE CONS!!! They received my strips on 10/27/25. After I sent them a couple of emails, they lied and said they would send me the payment by cash app by the end of the week. It's now 11/5 and they have sent nothing. Now they just completely ignore my emails. I've complained about them with the BBB and now on here. I too will be contacting their local police department. They should not be allowed to stay in business.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience by far!!

This has been the worst experience by far
They received my items 10 October, which was a Friday. I contacted them on Monday of the following week to request a timeframe in which I should be expecting my payment since their website states after they receive the product, you will receive your payment and one to two business days. I had reached out because I have previously had issues with payments from this company at which time whoever responds to email said, I should receive my payment by Wednesday of last week . Then when I reached out on Wednesday afternoon to verify if I would still be receiving my payment, then I do not receive a response until the next business day, stating the owner was responsible for sending out the payments and he was scheduling to do so later that evening or Friday Friday evening came in went and I still did not receive my payment so I emailed the company again at which time they ignored my email for well over 24 hours. I have continuously continued to email their customer service as well as texting the number they tell you, you can call which leads you to a voicemail box that tells you to text them.
I asked again for an update on when I would receive my payment and was given the same runaround of the owner being in control of what payments get sent out. It is now Tuesday the 21st which is eight business days after them receiving my product with no payment as advertised.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Company did great till last month when…

Company did great till last month when they say they are short handed and have some money issues. They received my supplies over a week ago and now are ignoring me, yet they are not warning people but continue to take people's supplies and not pay for them or send them back.

Yes, I did receive payment after I posted a review and made public what was going on, and there are others that this happened too. Rest assured I won't be using your service or recommending your company as well, so please stop with the as guaranteed cause it wasn't even close and it took a couple days of being ignored before I made the complaint and I stand by my feelings and choices, not inpressed

25 June 2025
Unprompted review
Strips USA logo

Reply from Strips USA

We apologize for any delay you may have experienced. Unfortunately, there was a brief period when we were very short-staffed and backed up with shipments.

We made sure to notify you about this when you reached out regarding your order. We always strive for transparency and honesty, which is why we mentioned the delay in several separate emails.

That being said, your payment was sent to you yesterday (07/08/2025).

We sincerely apologize for the delay and truly appreciate your understanding and patience!

Thank you

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