Strong Home Mortgage, LLC Reviews 

4,986
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being extremely helpful, patient, and exceptionally knowledgeable throughout the entire mortgage process. Consumers consistently note that the overall service is remarkably smooth and stress-free, with prompt communication making every single step exceptionally easy to navigate. People also highlight the outstanding customer support and the great interest rates consistently offered across the board by the team. Clients deeply appreciate the highly efficient handling of their financing needs, ensuring everything is completed accurately and delivered right on schedule. Reviewers always feel thoroughly supported by the dedicated professionals who remain constantly available to answer all questions promptly.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being professional, knowledgeable, and... See more

Service

Reviewers mention positive feedback about service, noting exceptional support and a smooth process. Consumers... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting prompt communication and... See more

Price

Consumers find price to be very positive, consistently reporting that they offer the best rates and lowest... See more

Response time

Reviewers highlight positive aspects of response time, noting that the entire team is consistently prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brandon Cobb was amazing & very helpful & knowledgeable. He didn't tell us something he couldn't do, & did everything & more that he did tell us he would do for us. We had just left another Mortgage c... See more

Rated 5 out of 5 stars

Brandon has helped me refinance my home twice, and I can’t say enough good things about him. He made the entire process incredibly easy and stress-free, explaining everything along the way and handlin... See more

Rated 5 out of 5 stars

From the very beginning, Mike and his team were dedicated to making the process smooth and stress-free. They were always responsive, answered all of my questions, and kept me informed every step of th... See more

Rated 5 out of 5 stars

Brandon and Thomas were top notch in walking us through the process. No surprises, quick responses, great rates, and accurate information are the norm. Brandon even celebrated the arrival of a new bab... See more


Company details

  1. Financial Institution
  2. Mortgage Lender

Written by the company

Strong Home Mortgage provides first-rate mortgage services as well as mortgage financial literacy on LinkedIn and Facebook to bolster your position. We are veteran-owned and licensed in 30 U.S. states. Our team of seasoned professionals are passionate and deliver a transparent, efficient process. We offer a range of loans (conventional, VA, FHA, Jumbo) plus a Premium Buyers program and a $6,000 on-time closing guarantee for today’s competitive market. We look forward to serving you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(4,986)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second time having great service!

This was my second time working with Strong Home mortgage, I originally found them through the Costco loan program that doesn’t exist now. They once again, did an excellent job with the loan process. Celine crushed it for me and I highly Strong Home!

21 January 2026
Rated 5 out of 5 stars

Best Refinance Experience with Brandon!

Brandon has helped me refinance my home twice, and I can’t say enough good things about him. He made the entire process incredibly easy and stress-free, explaining everything along the way and handling all the details. He truly worked hard to get me the best rate possible. I would 100% recommend Brandon to anyone looking to refinance!

5 January 2026
Rated 5 out of 5 stars

We were very happy with our loan officer

We were very happy with the responsiveness and level of service provided by our mortgage advisor, Elizabeth Cobb. She patiently led us through the application process, answering all questions and expediting approval.

7 January 2026
Rated 5 out of 5 stars

Great mortgage company to work with

JC from Strong Mortgage guided us throughout the process and make it easier for us to clise the loan.
Overall the process was simple and transparent. They are able to close the loan on time.

6 January 2026
Rated 5 out of 5 stars

The best lender in Virginia.

This was the best experience I have ever had with a lender. Strong Home Mortgage, LLC is an exceptional company, and Mr. Frederick T. Hirsch is among the most professional individuals I have had the pleasure of working with.

As first-time homebuyers, Mr. Hirsch thoroughly explained the entire financial process to my wife and me, carefully reviewing every detail to ensure we fully understood all the elements involved in purchasing a home. His knowledge, patience, and attention to detail gave us complete confidence throughout the process.

Mr. Hirsch was consistently available, always answering calls and responding to emails in less than five minutes. His level of responsiveness and dedication is truly outstanding.

Strong Home Mortgage, LLC is, without question, one of the best mortgage companies in the state of Virginia. They are exceptionally veteran-friendly and demonstrate total commitment to their clients.

If we purchase another home in the future, it will undoubtedly be with Strong Home Mortgage, LLC and Mr. Frederick T. Hirsch.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Top Tier Service

I had an exceptional experience working with Celine Rosario at StrongHome Mortgage. From start to finish, Celine was professional, responsive, and incredibly knowledgeable. She took the time to clearly explain every step of the process, answered all of my questions promptly, and made what can be a stressful experience feel smooth and manageable.

Her attention to detail and dedication to providing outstanding customer service truly set her apart. I felt supported and confident throughout the entire process. I highly recommend Celine Rosario to anyone looking for a trustworthy and efficient mortgage professional.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Strong Home Mortgage made my first…

Strong Home Mortgage made my first home-buying experience incredibly smooth and stress-free. As a first-time buyer, I had many questions, and their team guided me through every step with patience, clarity, and professionalism. They communicated clearly, handled everything efficiently, and made the entire process feel easy from start to finish. I’m truly grateful for their support and would highly recommend Strong Home Mortgage to anyone looking for a reliable and trustworthy lender.

24 November 2025
Rated 3 out of 5 stars

Communication Formats Not Consistent

While I very much liked the personal attention at the start of the process, the lack of follow up and inconsistent communication format left me scrambling to meet deadlines. The loan officer texted asking for documents or confirmations and email other times while the portal would require different documentation or confirmation. Additionally, the 3rd party title company used for the appraisal was difficult to work with in that Strong Home Mortgage needed to have the appraisal updated with a new case number and the title company made the appraiser come back out and take pictures of the house when all that had to be done was a simple change on the documentation.

25 November 2025
Rated 5 out of 5 stars

David was on top of thing

David was on top of thing, provided great and timely feedback and updates. He also responded to my questions quickly, which made me feel like he (and the company) cared.

24 November 2025
Rated 5 out of 5 stars

McKee

Once again Brandon and his team worked hard in getting our loan approved and closed. His patience and professionalism is top notch and he is always there to answer questions for us. We definitely will reach out for our next mortgage needs. Thanks!

24 November 2025
Rated 5 out of 5 stars

Super helpful and thorough.

Brandon was super helpful throughout the process! Any questions I had he was able to help answer and he worked to track the best rate we could get until the last opportunity so we could find as much savings as possible. I would recommend them to friends and family in the future.

10 November 2025
Rated 5 out of 5 stars

Great experience and fast process

Mike was fantastic to work with—knowledgeable, responsive, and incredibly patient. He answered all my questions clearly and made the loan process smooth and stress-free. He took the time to explain everything in detail, helped me explore different options, and made sure I felt confident in every decision. I truly appreciated how approachable and professional he was throughout. Highly recommend!

27 October 2025

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