Stuart Turner Ltd Reviews 646

Just got off the phone to Eddie who helped me with a new pump registration.
Eddie was very polite and comes across as a true professional in his field.
I highly recommend Stuart Tuner pumps as they are better quality than other manufacturers and actually seem to last longer. Good customer service and warrenty.
Thanks
David

Eddie's help and advice was spot on customer felt very satisfied with the service due to sound advice given down the phone I also learnt some basic steps which will be useful in the future.
Thank you.

Excellent Technical Support service.

I am a customer with no plumbing knowledge.

The team helped in looking at the existing shower pump installation by explaining how to use my mobile phone to live-stream to them so that they could advise on what was necessary to make a more satisfactory installation of their pump.

They sent more information by email so that my plumber can be informed of just what is needed to improve the installation - and also offered to advise him by phone if he needed more information.

I think that the service was exemplary.

Purchased a new pump as a replacement for an existing one. A fault present with one of the hoses and ST had a replacement in my hand within 24 hours. Exceptional service, fitted and all sorted!

I called Stuart Turner for technical advice regarding a pump that had failed. Without any hesitation, the technical support team, especially Eddie was professional and accurate in giving me advice. He quickly diagnosed the problem and arranged for the required parts to be sent out.

Amazing experience, well done to the whole team.

Call picked up promptly and talked me through whilst on the phone gave me advise on what to check resulting in a new item required and advised of companies to get the part

No Warranty covered and will not offer a replacement or refund. Very worst service provided and kept fobbing off. Not reliable. No response to my recent complaint since Dec 2025. Pump hardly made it for a year and few months and not impressed!

Very friendly help when I was finding it difficult to register my Monsoon pump for the warranty. Eddie couldn't have been nicer or more responsive.

I had problems registering my product guarantee on line and contacted the company. Eddie McCreadie dealt with my problem and emailed me a link to upload my invoice. I received an email back with confirmation of the 5 year extended warranty, in the same afternoon.
Excellent service and the very professional way he handled my call.

Eddie was very helpful and efficient. Can't fault his service

Eddie was very patient and very helpful. He made sure I was in touch throughout the phone call.

recently contacted Stuart Turner Ltd regarding an enquiry about my pump, and I was very impressed with the service I received. Eddie was extremely helpful from start to finish. He took the time to listen to my issue, explained everything clearly, and made sure I understood the next steps.

It’s refreshing to speak to someone knowledgeable, patient, and genuinely willing to help. Excellent customer service like this makes a real difference. Thank you, Eddie, and the team at Stuart Turner LTD!

Service and delivery and customer service all 1st class.Will use again and tell friends.
PETE LEDGER

The pump on our booster tank water pressure system started leaking. I called Stuart Turner and they confirmed the pump was still under warranty. Within a week they had sent an engineer to us with a replacement pump and all was fitted and working again. First class customer service. 👌👍

We bought a replacement Stuart Turner pump as our existing one which had worked seamlessly for 12 years finally expired. The new pump had some issues as it would turn on and off when the cold water was running. After contacting Stuart Turner - Eddie helped us sort the problem out. Before sending over an engineer we had to re-work some of our existing pipework to conform with the Stuart Turner specifications (in the end this proved unnecessary as it was the pump that was faulty). However, once this was done Eddie arranged an engineer to come and fix the problem - which they did very quickly. The after care service was good despite having to pay an additional £400 to change the pipe work before an engineer could be sent out.

Phone call answered promptly, professional technician (EddieMcCreadie) answered the call. I was able to allow him to hijack my phone camera to allow him to see the installation (VERY impressed at that technology!).
Sent a replacement pump without quibble, arrived the next working day.
First class customer service

Good relaxing day, learnt more than i thought i would, good to see a British manufacture up against the imports doing well. Interesting walk around the production floor. Adam was knowledgeable on the products and advise on specification.
Would recommend attending the course to as think it is good to have this additional training.

I spoke to Jason on the technical desk. He was Incredibly helpful and exceptionally knowledgeable. He correctly identified exactly which sort of pump I required for my customer and followed up our conversation by sending a great deal of pertinent information across. His help directly benefited my customer and ensured that the negative pressure pump I required was the correct one.

dealt with eddie mcready today and he was great.
done everything needed and promptly

Eddie McCreadie was extremely helpful with a warranty enquiry & a technical question.
Wait time on line too long, email support is available but as a busy installer, getting a question answered is essential when needed.