Stuart Turner Ltd Reviews 646

The customer service department is very helpful

I had a small leak from my the engine of my Monsoon pump and spoke to Eddie McCreadie. He was very helpful and pleasant to deal with and has agreed to provide me with a replacement pump. He also made a number of helpful suggestions to improve the current supporting plumbing pipework to ensure that my warranty is maintained.

I spoke with Eddie. He was clear, polite and patient. It was to set up my guarantee for a shower pump that my builder has just bought and installed. Once he took all the details, he sent an email and waited till I sent photos of proof of purchase and then confirmed back the details of my guarantee. It was lovely to deal with a person and company who are not only friendly but also patient in dealing with ordinary members of the public (as well as those in the building business)!

Excellent service. Very helpful and took the time to listen and advise appropriately. Very impressed.

I have had a Stuart Turner pump in my house for the last 20 years, and every time I have called the help technical line, someone has been so helpful. Today I spoke to Rowland Davies, and he went out of his way to help me with all my questions. I will always buy Stuart Turner pumps as their after-sales service is second to None. Thank you

Helen was very helpful and went through all the issues I currently have and offered practical solutions for the problems I am having

Company and the individual technician were thorough in their over the phone tests and diagnosis but when it was found the Mains Boost pump not performing correctly, then no question in sending me an email confirming replacement under the 5 year warranty and that the engineer would be making contact within 48 hours to arrange site visit.

Both Helen and Eddie were really helpful and very professional in dealing with my issue. The end result is great...my customer gets a new shower pump (old one leaking) and I get happy customer!

Had an issue with my Monsoon pump from 2018. The pump was making a whirring sound however was not firing. It was out of warranty. Rang the technical department. Very helpful and sent over a solution by email. My gas engineer was able to follow the guidance and it now works as new. Thank you so much Rowland!

I recently had the pleasure of working with Matt Coates, a service engineer from Stuart Turner, who replaced our entire iBoost V200 system. From start to finish, Matt demonstrated an outstanding level of professionalism and efficiency. His thorough knowledge and expertise made the process seamless, and he took the time to explain everything clearly.

Not only did he handle the installation with precision, but his commitment to great customer service truly set him apart. The company, along with its manager Jason, was outstanding in organizing this repair and replacement, especially given the extraordinary circumstances. Honestly, I can’t express in words how grateful I am for their support. I highly recommend Matt and Stuart Turner for any service needs. Thank you for a fantastic experience!

My Stuart Turner Monsoon 3 bar shower pump was not turning off when the shower valve was closed. I contacted the ST helpline and spoke to Eddie McReadie who asked me to carry out the flow switch diagnostic steps 1 to 4 then get back to him with the outcome. The test stopped at step 2 indicating the hot water pump shutoff magnet was sticking. Eddie recommended to replace the Monsoon Flowswitch kit 31777, which fixed the problem.

Product registration was helpful and quick

Our twin shower pump developed an intermittent failure to operate. On telephoning I was put through to Eddie McCreadie who was very knowlegeable about my pump, told my plumber and myself what to do. I had a Stuart Turner complete spares kit so the item Eddie said we should change followed by a PCB. All is now well. He was very prompt with information and replies

My call was answered promptly and the system recognised my phone number so that the person who answered the phone knew exactly who I was and what I had bought previously. Rowland then answered my queries rapidly and clearly and followed up with a detailed email and a link to the tech advisers should I need it later.

Stuart Turner mains boost product is excellent.
I have had this installed in my current home and previous home to help water pressure.

Today my query about registering my current mains boost was dealt with by Rowland . He was superb and sorted everything out for me.

In this day and age when no one wants to answer a phone call or deal directly with customers it was refreshing to be able to speak to someone at the end of the telephone.

It makes a huge difference to customer services.

Very helpful and went the extra mile to gelp me find the right pump.

I had the pleasure of working with Jason today and was thoroughly impressed by his professionalism and efficiency. I was feeling quite stressed about the issue at hand but Jason handled everything swiftly and with great care making the entire process completely stress-free. I would highly recommend—thank you so much!

So very helpful in our hour of need. What a great service.

I started with a call after the Bank Holiday ( Aug ) and was very impressed with the response by two gentlemen - Eddie and Roland,

Subsequently they guided me step by step to check if the unit gets reset. The conclusion was made very quickly by them that my pump needs to be repaired or replaced by their engineer.

Eddie was great! Very helpful ! Thanks