Ordered my dad a 90th Birthday mug, amazing customer service and the mug is absolutely perfect! Brilliant customer care and speedy delivery. 100% recommend this company. Thank you from a very happy... See more
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We find the mug size and quality ideal for us and enjoy the 'I'd rather be....'. It is a wonderful range with something for everyone. We were SO impressed with the quality and amount of packaging, fo... See more
Every aspect of buying and owning my beautiful Stubbs mug has been an absolute pleasure. I accidentally ordered the wrong size and when I contacted customer service to enquire about a change they repl... See more
I've bought a few mugs from Stubbs Mugs over the last decade and I've always had a wonderful experience. Recently, one of the mugs I ordered arrived cracked and it leaked - I quickly received a perfe... See more
Company details
Written by the company
Established in 2004, we are a small business based on the picturesque North Norfolk coast, we produce the famous I’d Rather Be range of quality fine bone china mugs, with over 3,000 different titles and counting, we think there’s a mug for every occasion and everyone! We supply mugs throughout the UK and beyond, to independent gift shops, hotels, garden centres and other businesses. All our mugs are made to order, and are designed and produced in the UK. We also offer a range of UK made gift products, including Tin Signs, Chopping Boards, Enamel Mugs, Tote Bags & more.
Contact info
United Kingdom
- stubbsmugs.co.uk
4.8
Excellent
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great mugs but little disappointed with personalisation
The quality of the mugs is great and they arrived beautifully packaged but I was a little disappointed with the personalised mugs as the website stated a heart would be put underneath the text box and instead it was printed immediately after the lettering inside the text box. I had ordered these mugs to match two my son had given us previously and unfortunately the new ones do not look the same. We live in Australia so returning them is not really an option
4 December 2023
Reply from Stubbs Mugs
Hi Susan, thank you for taking the time to leave feedback. We are really happy to hear you love the quality of the mugs but are sorry for any disappointment caused regarding the heart positioning. A member of our team will reach out to you via email today. Kind Regards, Stubbs Mugs.
Exactly what I wanted from a very clear…
Exactly what I wanted from a very clear description, well packaged and arrived really quickly well done and thank you! Merry Christmas 🤶!
4 December 2023
Ordered a mug with 5 day delivery and…
Ordered a mug with 5 day delivery and still waiting two weeks later
4 December 2023
Reply from Stubbs Mugs
Hello,
Thanks for taking the time to leave feedback. We are sorry to hear that you have not yet received your parcel. Your order was shipped on 04/12/2023 and so this should have arrived to you in Ireland by this point.
Our customer service team will contact you today to resolve this matter for you straight away.
Our apologies for the disappointment caused.
Kind regards,
Stubbs Mugs
Good Quality product.
4 December 2023
Quick delivery.
Quick delivery.
Smaller than expected,but loved the slogan,and only company that done that piticular one
24 November 2023
First class service and items
24 November 2023
Ordered it for my husband as he had one…
Ordered it for my husband as he had one for years but sadly I cracked it! He is delighted with the replacement! Quality print and well worth the money! Thanks!
21 November 2023
Couldn't fault the service from order…
Couldn't fault the service from order to deliver excellent thank you!
28 November 2023
Great product and great transaction!
28 November 2023
Stubbs mugs create fabulous products…
Stubbs mugs create fabulous products that make the best cuppa’s. This is the 4th personalised mug I’ve bought from them and would highly recommend.
The team want you to receive the perfect mug so even get in touch to clarify your wording of there might be room for error.
20 November 2023
Printing on the mug is very poor.
22 November 2023
Reply from Stubbs Mugs
Hi,
Thank you for your feedback. I'm sorry to hear you are unhappy with the quality of the print on your order. We will be in touch shortly via email to investigate further as it's highly unusual to hear negative feedback regarding a poo print.
Thanks
The Stubbs Mugs Team
They are a quality product
They are a quality product - so many printed mugs are poor quality. We like the smaller size. Also easy to order.
My grandmother and an Aunt used to live in Holt and I recall the steam trains about where your factory is.
21 November 2023
Great titles
20 November 2023
Perfect transaction … lovely mug
Perfect transaction … lovely mug - speedy delivery
Thank you
15 November 2023
Have ordered these mugs previously so…
Have ordered these mugs previously so knew what to expect.
Easy to order, good service and great product.
6 November 2023
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