Studentlodge Reviews 6

AVOID AT ANY COST!!!! Actually shocking student accomodation, honestly I have no positive comments to make about it. I’m going to state a few main issues: FULL OF SILVERFISH!!, they do not resolve your complains, left me without heating and water in the winter months which was ridiculous, staff are absolutely arrogant and rude and definitely don’t give a heck about us the tenants, parcels and mail go missing and when you tell them it SHOULD 100% be with them they call you crazy and act more careless. Some of the tenants who live here are like animals escaped out of the jungle as well, being extremely loud and constantly having parties and loud music and don’t even get me started the whole building stinks of weed. If you are looking for a nice accomodation, avoid student lodge at all costs, save yourself the hassle of dealing with unprofessional staff and low quality housing.

I called to ask about my deposit and the woman on the phone is the rudest person I have spoken to in my 23 years. She is absoutely vile with no customer service skills at all. How are the owners allowing that? The management just take money for everything and you don't get your deposit back when you leave. They don't have anyone to collect parcels or post from and it goes missing. nobody on recepetion. Poor security. AVOID at all costs.

Awful management skills, poorly run company. They only care about receiving your money. Nightmare to get hold of them, reception staff cannot do anything they just direct you to an email which you just get ignored too. Do not book with student lodge, it is an absolute nightmare and every other student i have spoken to here feels the same. So many other issues too with wifi, fire alarm wiring faults and them lying to students. Paying almost £200 a week I am appalled.

Had MANY issues over my stay at Student Lodge, most recent being that the Security working at around 7:30-9:30pm on 10/10/2024 was away from the desk for 2 hours. Everytime my friends and I called he said 20-30 mins with no explanation of what he was doing. You cannot collect parcels in this place, they try charge you late fees even though they know the unis have different SFE dates, when i moved in there was a pizza box and things broken in the room. Tried to complain about the state my room was left in when I cleaned it top to bottom & had the nerve to take over a month to release it. It was only done when I let them know I contacted my Student Union about it.

The worst company in the world, do not book an accommodation with them as after they’ve received your signature and deposit will treat you like absolute trash. The help line staff are so rude and do not attempt to help you at all. They will just stall till is 5pm without helping you and leave you stranded. I really regret booking with these guys so I’m trying to help steer people away from my same mistake.

This relates to PROVIDENT House Student Lodge in Nottingham and services to students. This accommodation is highly priced and over-rated in my opinion after being my daughter's guarantor since September 2020. My daughter's first year coupled with the pandemic and having stayed in a claustrophobic room in the basement without access to fresh air was appalling. Despite pleas to change rooms, nothing was done. The basement had no 3/4G connection that meant only communication was through social media/what app. The window does not open and the fire door leads to the dirtiest outside space meant to be a fire escape. Would be better to go through fire than that back. Student not allowed to open the door anyway and it is the only source of fresh air. So prepare strong smelling foods in the room and you are stuck with it. Very unhealthy atmosphere. My daughter was not allowed to simply move to another room despite months of notice, but had to proceed like applying for a new room.
Moving in date,the lift was broken, so had to be log bags and bags up to the first floor. Luckily, was not higher up floors. Until Monday 13/09/21, lifts still out of order, so moving in days for all the worst.
New room has black stains on a large area on brick wall under one of the windows. I thought, oh, just stains on the brick similar to mould in damp area. Called maintenance and sent pictures and was told "oh that's mould". Well, since 13/09/21, my daughter and I have been contacted their office on 01157722111.I was informed that all the rooms are booked up, therefore, they cannot offer a change, but are happy for her to cancel her contract., as they have a waiting list of students ready to take up room as it is. Conclusion, stains, not mould and there is nothing we can do to rectify. To cut the story short, you complain and never get customer friendly outcome. Very satisfying solution for an accommodation that costs minimum £6800 per academic year. Please make sure you inspect any room allocated before accepting an offer. The pre-recorded videos are not exactly what you get. I must say, polite lady I was dealing with until the General Manager got involved with a decision before offering a solution. Definitely, final year, I will rather pay higher rent and get good service, especially maintenance that tend to be slow at responding.