On 25/1/23 I paid £72 for 6 weekly contract not honored
On 25/1/23 I paid £72 for 6 weekly Pilates classes that run on a Wednesday and I attended the 1st class on that day at Martlesham Suffolk Studioflex.
On Wednesday 1/2/23 I received a phone call at 10.30am advising me the 1.00pm class had been cancelled. I expected to attend the following Wednesday but was told the class would not be running anymore. A refund of £60 was agreed and I was told this would be actioned straight away.
I have not received a refund despite telephoning on 6/2/23 and receiving the same message that the refund would be actioned straight away. I telephone again on 4/3/23 but could only leave a message with a member of staff.



