What started off as a frustrating subscription billing problem with Submagic I contacted customer service through their website's online chat portal. I thought, "Oh great. I am going to get an automa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using SubMagic for a while now, and it’s completely changed my creative workflow. The AI tools save me hours of editing, and the captions are always on point. But what really makes Su... See more
Company replied
As someone who is a sole entrepreneur, submagic has saved me at least 1H editing each video. Much cleaner interface. I pop my edited video in, captions generate in a sec and accurate. i review, expo... See more
Company replied
I had a billing issue recently and reached out to Submagic’s support team. Delton assisted me, and the experience was exceptional. He quickly understood my situation, explained clearly what ha... See more
Company replied
Company details
Written by the company
Elevate your videos with AI-Powered subtitles like Alex Hormozi style 🚀 SubMagic is a tool that uses artificial intelligence to create the most captivating subtitles in just two minutes. Upload the video, adapted, subtitles, and upload your video, ready to be published on social networks. Empowering creators to shine 🧡
Contact info
10 rue du colisée, 75008, Paris, France
- +12053748302
- david@submagic.co
- submagic.co
4.6
Excellent
775 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Submagic has saved me SOOOOO much time…
Submagic has saved me SOOOOO much time in editing content. It is as simple as it seems and one of the best things I have used in order to build my business.
15 August 2025
Unprompted review
Reply from Submagic
Thank you so much for your feedback! We’re thrilled to hear that Submagic is helping you save so much time in editing and supporting your business growth.
It means a lot to know our tool is making your work easier and more efficient.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Mohammad was very helpful with customer…
Mohammad was very helpful with providing customer service!
14 August 2025
Unprompted review
Reply from Submagic
Thanks for the feedback! We’re happy Mohammad could provide helpful support.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Great Program!
They have responsive customer service and is a product that helps me create great YouTube shorts!
14 August 2025
Unprompted review
Reply from Submagic
We really appreciate your feedback! It’s wonderful to hear that our customer service has been helpful and that Submagic is supporting you in creating amazing YouTube Shorts.
Your feedback motivates us to keep improving both the tool and our support.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
He totally understood my need.
The support team totally understood my need.
And they are really professional and fast!
11 August 2025
Unprompted review
Reply from Submagic
Thanks for the feedback! We’re happy our team understood your needs and could help quickly and professionally.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
It’s early Sunday morning
It’s early Sunday morning, 12:38 a.m. in Greece, and within a few minutes, I received the quickest and most excellent service from Stefan, who with kindness and professionalism promptly took care not only of the problem I was facing but also anticipated my worry about running out of credits, as I had only one left..
Thank you very much, Submagic support team. Thank you, Stefan! You are the best!
10 August 2025
Unprompted review
Reply from Submagic
Thanks for the kind words! We really appreciate you taking the time to share this!
Your feedback means a lot to us and motivates our team to keep delivering excellent service.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Very quick response with no back and…
Very quick response with no back and forth. Short. Sweet. To the point.
8 August 2025
Unprompted review
Reply from Submagic
Thanks for the feedback! We’re happy our response was quick and easy for you.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
I love submagic
I love submagic, it's easy to use and it helps me enormously on a daily basis, especially in my subtitling, the support is always very responsive and attentive, I recommend it 100%!
6 August 2025
Unprompted review
Reply from Submagic
Thank you so much for your wonderful feedback! We’re thrilled to hear that Submagic is helping you every day and making your subtitling work easier.
It’s great to know that our support team has been responsive and attentive. We really appreciate your recommendation!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Delton was fantastic!
Delton was fantastic. He helped me with Account queries and transferred my entire account over to a new email address while preserving all my projects!
7 August 2025
Unprompted review
Reply from Submagic
We really appreciate you sharing your experience! It’s great to hear that Delton provided such helpful support and ensured your projects were safely transferred to your new email.
Your feedback motivates us to keep delivering the best possible service to our users.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
it is easily the best tool in the AI subtitle generation space
it is easily the best tool in the market for subtitles. Reduced my editing time of creating subtitles by 80 mins , previously it took 90 mins to finish my subtitles now it takes 10mins with exactly the way I want my subtitles to look. Great product by team Submagic.
22 August 2024
Unprompted review
Reply from Submagic
Thank you for your fantastic feedback! We’re thrilled to hear that Submagic has helped you save so much time and create subtitles exactly the way you want.
It means a lot to know our tool is making your editing process faster and easier. We really appreciate your support!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Excellent support team
Excellent support team. Stefan was very helpful and sorted out my issue swiftly
4 August 2025
Unprompted review
Reply from Submagic
Thank you for the kind words! We're happy to provide swift and helpful support.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
The staff at Submagic is amazing
The staff at Submagic is amazing! Their response time and their desire and ability to help me figure out an issue that it turns out was on my end was very appreciated.
I'm not only loving the product but I'm loving the help and support even more!
4 August 2025
Unprompted review
Reply from Submagic
Thanks for taking the time to share this! We're so happy to hear that our team made a difference and that you felt supported throughout the process even when the issue wasn’t on our side.
Knowing you're enjoying both the product and the help you receive means the world to us. We'll keep doing our best to deliver that same level of care every time.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Captioning fun and easy
They make adding captions easy and fun and always ready to help
29 July 2025
Unprompted review
Reply from Submagic
Thank you for the kind words. We're so happy to hear that you're enjoying the captioning experience and finding it fun and easy.
Our team is always here to help, so don’t hesitate to reach out anytime.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Review from an early adopter! We grew together :)
Technically, the tool delivers exactly what it promises. The dictation accuracy is impressive, even with scientific jargon and speakers with distinctive accents. I also appreciate the variety of subtitle styles and the ability to customise them to my needs. It would be great, though, if all features were accessible across all paid plans (hopefully not too much to ask! 😄).
As for customer support, I had two main interactions—once when the system was down and another when I inquired about the different packages. Delton was extremely helpful and transparent, giving straight-to-the-point answers without any runaround. He resolved my issue swiftly and professionally. Kudos to Delton!
6 July 2025
Unprompted review
Reply from Submagic
Thank you so much for your thoughtful review it means a lot coming from an early adopter like you! We're thrilled to hear that the tool has been delivering on its promise, especially with the accuracy in handling scientific terms and different accents.
We appreciate your feedback about feature access across plans it's definitely not too much to ask, and we’ll make sure to pass this on to the team.
Also, a big shoutout to Delton we’re lucky to have him! We’re so glad he was able to help you quickly and clearly when you needed it.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Very impressive tool
Very impressive tool - great for shorts making and for captioning video content - excellent toolkit for video ads, social media content, and other marketing video materials. Very intuitive to use and saves a lot of time, while creating very good end video material
30 July 2025
Unprompted review
Reply from Submagic
Wow! Thank you so much for your kind words! We’re thrilled to hear that you find our tool impressive and that it’s helping you create shorts, captions, and marketing videos with ease. Knowing that it saves you time and delivers great end results is exactly what we aim for.
Your feedback means the world to our team it motivates us to keep improving and adding features that make your creative process even smoother. If you ever have suggestions or ideas for how we can make the tool even better for you, we’d love to hear them!
Thanks again for sharing your experience – and for trusting us to be part of your content creation journey.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Great business to work with
Great business to work with. Actually cares about its cutomers.
29 July 2025
Unprompted review
Reply from Submagic
Thank you so much for your wonderful words! We’re beyond happy to hear that you see us as a great business to work with and especially that you feel we truly care about our customers. That means everything to us, because it’s exactly what we strive for every day.
We’re here to support you whenever you need us, and we’ll always go the extra mile to make sure you have the best experience possible.
Thank you again for taking the time to share this your trust and appreciation truly inspire our whole team!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Real Review
Real Review, ignore the fake 5 star reviews they create but I created an account with them, I stopped using after a few days, then I could no longer log in then they kept on taking the monthly subscription funds without me having access to my account, this is illegal. Restricting people accounts so they can't access their accounts to delete so you can take funds is illegal. Their customer service is non exist, I want a full refund back.
28 July 2025
Unprompted review
Reply from Submagic
Hi Super Noic,
We’re very sorry for the frustration this has caused. We’d be happy to help by locating your account and addressing the situation right away.
Please contact me directly at [stefan@submagic.co] so we can verify your details, restore access if needed, and ensure this matter is fully resolved, including any necessary refunds. Your trust is important to us, and we’ll make this our priority.
Thank you for letting us know we’re here to make things right.
Update: We've made contact and assisted the user with a resolution and they were satisfied and grateful for the assistance and the quick resolution.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
The best video editing ai tool
the best ai tool to help me in every video i edited, so easy to use and the customer support is so help full, any thing goes wrong i text them and boom issue solved , highly recommended to video editors
30 July 2025
Unprompted review
Reply from Submagic
Thank you so much for calling us “the best AI tool” for video editing that absolutely makes our day. We’re thrilled to hear the tool is making every video you edit easier, and that our support team has been there for you whenever you needed help.
Hearing that you can just text us and boom the issue is solved is exactly the experience we want every customer to have. Your recommendation means the world to us and motivates us to keep improving every single day.
Thank you again for sharing your experience and for trusting us to be part of your creative workflow!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Incredibly easy and fast to make high…
Incredibly easy and fast to make high quality social content that converts!
28 July 2025
Unprompted review
Reply from Submagic
Thank you so much for your fantastic feedback! We’re thrilled to hear you find it incredibly easy and fast to create high-quality social content that actually converts that’s exactly the kind of impact we hope Submagic delivers for every user.
Your words mean so much to our team and inspire us to keep making the process even smoother and more powerful for creators like you.
Thanks again for sharing your experience we can’t wait to see all the amazing content you’ll create next!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
The issue I encountered was immediately…
The issue I encountered was immediately solved.
27 July 2025
Unprompted review
Reply from Submagic
Thank you so much for sharing your experience! We’re so happy to hear that the issue you encountered was solved right away that’s exactly the level of support we strive to provide every time.
It means a lot to know you felt taken care of so quickly, and we’ll keep working hard to make sure every interaction is just as smooth and helpful.
Thanks again for your trust and kind words!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
one of the best video and text editing…
one of the best video and text editing tools. and it's made up of an excellent team!
26 July 2025
Unprompted review
Reply from Submagic
Thank you so much for your fantastic feedback! We’re thrilled to hear you consider us one of the best video and text editing tools out there. Knowing that our team’s effort shines through means a lot to all of us.
We’re committed to continually supporting your creativity and delivering the best experience possible. Thanks again for your kind words and for being part of our community!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
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