Suddenlink Communications Reviews 

If there was a -star rating i'd have put that. I have no idea how this company corners the market in mammoth. ANY provider would knock suddenlink out of the park if they came in and provided any amount of service for mammoth. #verizon ! Removing their service is nearly impossible and having their service is a waste of money and causes STRESS bc they're so inept. You will jump through hoops to just talk to someone and if it's about your bill FORGET IT ! they will steal your money in a heartbeat and you'll never get anything for it. Seriously if you can, use a dish or anything but Suddenlink. If corruption had a name it would be Suddenlink.

Worst internet service and provider I’ve ever encountered. If you have a choice in who your provider is I would not go with sudden link. They over charge. And good luck
Getting them on the phone. 3-hrs total hold
Time. No joke then they will put you on hold and then hang up, they have your phone
Number and they don’t call back when cut off. So you spend another hour on trying to
Get them back on the phone. Just to be
Told there’s nothing they can do. So they give you a direct number to there sales
Retention team. And guess what it just puts you back into the switch board for another
One hr wait. Thanks for reading post

Suddenlink/ Altice has the worst customer service of any company that I have dealt with! Trying to do something as trivial as reporting a service issue becomes a big production. One chat rep attempts to help me and fails, so I get another rep and he cannot even find my account (even though the rep 20 minutes earlier had no issues). I find out 3 years later (after internet speed upgrade) that the mbps speed that I was quoted and was paying for, was much, much less than I was being told. It was a repair person with Suddenlink who tells me that I am being ripped off. I call customer service numerous times to get some explanation of how and why I was paying for higher mbps speed than I was actually receiving, and was basically told that it was my fault for not learning this sooner. No rep would help me! Suddenlink/ Altice is the only high speed internet provider in my area, I would be thrilled beyond belief if another high speed internet company would take up residence in my area!!! Suddenlink customer service sucks, their prices are unbelievably high, their internet service goes out constantly, they do not help you in any way what so ever when asked, etc. I should be getting free internet for a while due to them quoting me one price for a certain mbps speed and them providing me a completely different, much lower speed mbps and still charging me for the "fastest speed pkg". I truly dislike this company and would go to another provider in a heart beat if there was one!

This company is PATHETIC!!!!!!! For years I put up with blackouts, pixels on my Tv, technicians unable to fix things, slow internet and EVER INCREASING RATES-----ALWAYS!!!!! But NO increase in quality or customer service!!! Before I decided switch to another company I called customer service and asked for assistance and she informed me that there was nothing that she could do to help me. I informed her that I was probably going to start looking for another cable/internet provider and she said NOTHING!! I then told her that when I disconnect my service if I could just do that online----but she said "no", you have to call this number and we will help you with that.
So I signed up with another provider and I called back to cancel my service. Now I get a lady who is doesnt want me to change services so she is making me all of these sweet deals----and I tell her that the other cable company was installing their cable as we speak, so I told her that I was not interested.
She then passed me on to another person who did the same thing---even offering me better deals than the lady did. I told him the same thing.
If these people cared enough to help me when I first called---ALL OF THIS HEADACHE could have prevented!!!!!!!
BUT THAT IS NOT THE END OF IT!!!! I go to the local store here in Midland, texas-------in the Midland Park Mall and try to drop off equipment but the people THERE tell me that they are not accepting THEIR OWN EQUIPMENT????!!!!!
That I have to FED-EX their equipment to them instead of dropping it off in their store------and i was right there IN THEIR STORE!!!!! WHAT STUPIDITY!!!!!!!
DO NOT USE SUDDENLINK!!!!!!!!!

Worst customer service I have ever experienced.

They have no idea what they are doing. They took off the wrong tivo box been without cable all day and last night. Been charged for three minis for a year if not longer never had three that was what he was suppose to take off. The loyalty people never call you back. Their service is expensive and terrible!!!!!

Suddenlinks Christmas gift to my family was to block our internet due to being late paying the bill, then after we paid it 5 minutes after it being blocked, they left us without internet for 2 days so far telling us the only option is to pay for a service tech to come out. Supposedly the problem is on my end, even though they blocked the internet (while still billing us while not being able to access internet) and I reset the router 20+ times so far and factory reset the router. The router tells me there is no internet signal coming from the cable. But I should pay the tech to come out when Suddenlink is not sending internet to my home?

Lie after lie after lie from customer service. Internet goes out phone goes out. Finally got Internet working but phone was out for two weeks. Customer service people apparently were former scam artists. Ever since Altice took over, service and customer service have plummeted to A bottomless pit. Tired of their lies. A totally untrustworthy company for sure with prices that are ridiculous.

We have been Sudddenlink customers since it was Cox Communications for YEARS. the service only gets WORSE every single month. Now for several months i can't even log into Suddelink home page to my own account. NO emails on suddenlink home page. Maybe if I stop paying my bill they will take notice. They need some competition and maybe just maybe they could get run out of town. I so wish I had another choice. we have no one but the horrible compnay who charge you and you can't even get on the website it's so crazy. HEY SUDDENLINK YOU SUCK.

They made me wait these horrible customer service representatives made me wait about two weeks and finally my service was not installed they send the installation team to three different places. And I would call every single time to reset my address. They never cared Suddenlink I’m so happy that I did not get service. You suck you all do Specially your customer service representatives

Hurricane Laura hit southern Louisiana on August 29 2020, today is October 19 2020 and still Sudden Link has not restored the internet to my house! My kids can’t start their virtual learning and I can’t conduct business with out it! Sudden Link is a complete sham of a company and they could care less because they have their thumb on the entire area! I will be getting the BBB and other federal agencies involve with an inquiry of Sudden Link! Oh and they still want me to pay my bill like normal! If you don’t have a car would you pay insurance for it????

I've been a customer with suddenlink for 9 years going on and within the last 2 years the price on my internet and phone service have gone up every year by about 10 dollars. This time it seems to have gone up 11 dollars without any previous notice, the bill has been paid every month. I see they're constantly offering deals to their new customers but not to their long time customers. I see an internet upgrade service fee every month but i've not once asked for an upgrade to my service in 5 years from what memory serves. The real problem however is that they know they have the area under their thumb since the only other service provider is frontier and that company is even worse. I think their company needs to be placed under a federal review for an audit at this point cause they are ripping off their customers.

If there's anyone that still has suddenlink and you need your billing lowered message me. Billing only please
I'm a former employee. All of the things that you're going thru is mostly user and system issues. Any things technical can't usually be fixed do the the poor infrastructure or again it's a user error.

The rates keep going up and I have not upgraded anything. They are not an honest company. They need to be audited.

The internet service is terrible even on the upgraded package, Internet keeps dumping signal making it very difficult to work from home. We have had 2 technicians over and both said too bad the new modems have issues and the company knows the modems are terrible and have not worked bugs out. Customer service is min 20 minutes wait if you can even get ahold of them. Been over a month and cable is still snaked across backyard, Exhaust all other alternatives before using this company for internet

I gave 3 stars because I've had a lot of connection issues. I've complained a LOT and I think they are working on it!
I'd say mostly good service.

My mother is 83 years old and lives at home alone. Her cable and phone are out about one week per month while Suddenlink provides little to no explanation and does not care about my mom's safety. No sense of urgency to service the 83 year old woman. They lie and tell us it will be on that afternoon and it never is. It always happens on a Friday and takes a week to get fixed. We are cancelling her service with Suddenlink and now it is taking them over a week to port the number to AT&T. Mother still has no phone and we are checking on her regularly since she cannot call anyone for help if something happens to her. This company provides the worst service in the country. I cannot believe they are still in operation. People in rural areas have no other choice and are at the mercy of the horrible company. They need to be investigated and shut down.

July 23, 2020

We were told that when we switched to Suddenlink that not only would our monthly payments not going to increase but also that Suddenlink would buy out our current contract. We LOVED Suddenlink at our apartments and were upset when Suddenlink was not available in our new home. So when a representative was informing us that Suddenlink was now available in our area, we knew immediately that we were switching back to Suddenlink (even without that amazing offer). The representative that came out was very attentive and helpful (which we already knew from previous experiences with Suddenlink). 

When we switched to Suddenlink, we were told that nothing further was needed from us because Suddenlink would handle the buy out of our current contract. And with our previous amazing service experience with Suddenlink, we believed we were in the clear; we did not cancel the automatic monthly payments. For the entire time we've had the new service from Suddenlink,  we have been charged from our other carrier. We have since canceled the automatic payments.

My husband called a few days later, and after 45 minutes on hold, recieved the information that the paperwork for the cancelation of our previous carrier was required from us. He double checked everything we needed to do; I was then informed that we needed to call the Suddenlink Accounting phone number (516/803-6214) to explain the situation and receive the proper paperwork to fill out and return said paperwork which would be explained in full when I called the number provided. I called the accounting Monday, Wednesday and Thursday with no response. We both called today and were directed to an email attempt. Every time we submit what they ask for, we are told that there is another obscure piece of information that should have been given to us last time. We switched in January 2020 and still have not been reimbursed as of July 2020.

We also pay for 1 GIG but have been throttled at 279.8 download and 51.3 upload. This has been going on for WEEKS. We now have to have a technician come out and confirm that it's their equipment that's malfunctioning. However, if it turns out to be us (we've had several technician experienced neighbors look at it....it's not us), we will be charged 60$ and no back credits. But we can purchase 'safe guard' to have a technician come out free of charge anytime. Suddenlink has gone way down from when we first had them. Honestly, if there was any other internet service providers in our area...we would switch ASAP. Long story short, if you can avoid this company, do so!!!

The worst company in the history of cable. Its more like suddenblows. I have been overcharged since 2019 right after my acct # was changed. My online acct keeps getting hacked and i cant access my acct. When i ask about my services they refuse to give the right answers. They need to be audited by the IRS because they are seriously ripping people off.