Suffolk Latch Company Ltd Reviews 306

Great service, ordered, sent & delivered (and fitted!) within 24hrs. Fabulous hand forged part for my 400 year old door latch. Highly recommend

Quality products & excellent customer service, would not hesitate to recommend. I will definitely be purchasing from them again.

Excellent service with very swift delivery, great quality door hinges and handles.

5 stars every time.

Each time I used this company I am impressed and happy with the products and customer service.

Great product let down by lousy screws supplied. They broke when fitting window latch so now only one side of window can open fully as I can't risk drilling screws out for fear of cracking frame.

Quality items coupled to a prompt and efficient service.

Quality of door knob is superb ordered just one to assess feel colour and weight. I will now be ordering quantity for the whole house. Thank you

Speedy delivery

Easy to navigate website, quick delivery, fantastic product.

very lovely people to work with

Have used this company several times and always receive exemplary service and great quality products. Fast delivery and good communication.

Good quality, solid product.
Fast delivery and well packed.
Much better quality and finish when compared to the cheaper pressed steel products available elsewhere. Really good value for money. Only gripe is that bigger fixing screws than the ones supplied would be better.

Firstly I want to say the Georgian Door Knobs we bought look fabulous.
However... our carpenter fitted them to all of our new doors and within a few days the grub screws would not stay in place and the knobs just kept turning. We bought them complete with the latch and maybe that's the problem. We regularly adjust the position of the grub screws to try and make them stay in place, as we were locked in our sitting room with no means of getting out, which resulted in us climbing out of our window, finding a nail in the garden, climbing back through the window and trying to wedge it in the grub screw hole to make some traction to open the door. It's safe to say that they weren't a great buy as we now have to have a tiny allen key in every room in case the knob fails and we can't get out.
The upside is they look great, the downside is, you can't close the door and hope to get out!

Thanks for the reply and advice, ironically it was our carpenter that recommended your knobs as he uses them all the time. However, we shall remove them all and start again.

Although Suffolk Latch Company advertise themselves as being primarily online, we needed lots of knobs so decided to visit in person. Paul greeted us with a welcoming smile and, along with Kate and Carl, couldn't have been more helpful. Nothing was too much trouble, they realised the importance of making the right choices and were able to provide advice. They have plenty of products on display so, whilst not a shop or showroom, it's the next best thing. Their products are really high quality and sensibly priced. A real pleasure to deal with and we would have no hesitation in recommending them.

What great service and product, a credit to UK businesses and I wish more were like.

Ordered a handle and wasnt what we needed, returns very simple and refund quick, the replacement ordered came through quick. Then we ordered a number of handles, arrived very quick.

Top business and staff.

I ordered 4 pocket door handles based on the information and reviews on the website. They arrived quickly and are of a very high standard.

I’ve been looking for good quality door handles for quite a while. So, good to find them at last. I can heartily recommend the quality and design.

Neither a mortice latch nor a rim latch would fit at a sensible height on 2 of my doors. Pewter fine handle Suffolk latches are the solution. They look great and I love the mechanism’s simplicity. I couldn’t resist a shepherd’s crook bolt, too.