Ordered a patriotic shirt. They sent me a black shirt with a maple leaf on it. They refused to send me the correct shirt and offered a $7 reimbursement for a $40 shirt. Their customer service is te... See more
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Ordered a shirt I saw on Facebook. Paid with PayPal on June 4, 2025. After a 6 weeks of receiving emails stating that my package was on its way, I received a message saying the package was delivered o... See more
Advertised sale for buying second shirt, that discount would be applied at checkout. No such discount was applied. Items shipped from Italy. One took a month to arrive, the other six weeks. Medium siz... See more
Products not as shown on site. Poor quality, one shirt was stitched inside out so excess material on the outside where sleeves attach. Took 5 weeks to arrive from Italy - not made in USA, just passes... See more
Company details
Written by the company
We offer products that you might like and use, such as homes, clothing, accessories, etc., all of which will appear in our stores!
Contact info
34 Holyoke Road, 06040, Manchester, United States
- support@suibstantial.com
- suibstantial.com
Hasn’t replied to negative reviews
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My daughter loves these
My daughter loves these, but they are very wide in the toe box. She’s not used to that, but it’s getting better. This is a good quality shoe that keeps her feet dry.
Overcharged me and didn't send the right item
I bought a sweater for a christmas gift and I paid for accelerated shipping. They overcharged me with 12$ US at the beginning so I had to contact them to have my 12$ back. I received my package 3 weeks later and it was not the right item. I verified if I made a mistake with the order but there was no mistake, and the sweater I received was very different. It was also on their internet page but it was not what I ordered. I contacted them again but they said to me that they gave me the right item and they never wanted to send me the right sweater. Very poor service, I don't recommand this company at all.
Don’t buy from this company!!!
Took over a month to get! Then the quality is crap! It’s a print on! Totally cheap and thin sweatshirt!
Great Buy!
it was a delightful shopping experience. Amazing clothes, great price. Got exactly what I wanted. Very satisfied!
Top Notch Quality
Better than others, totally worth every single penny spent. I received my order with no issues or delays.
It took over a month to be delivered
It took over a month to be delivered. Terrible quality. The moment I opened the package I began the return process. But I get the feeling they’re going to make it very difficult. Don’t waste your money. This company is garbage.
Great Purchase Experience
I recently purchased a dress from this seller. Clothes exactly as described, fast shipping. Totally satisfied.
Great Buy!
Delivery was quick and the clothes arrived in good condition. Product and service, excellent!
SCAM
Have not received my order, I ordered in early November, they got my money and I get nothing...I have reached out to every site they have and all I get is a robot and form questions. NO SATISFACTION AT ALL!! STAY FAR AWAY!!!
GV jeans always fit me well
GV jeans always fit me well, so I ordered the shorts. They are wonderful! Fit as expected. So glad I ordered two pair! One white pair and the other a jean material.
Placed an order on November 30th was…
Placed an order on November 30th was charged $46.11 and as of January 1st I still have not received my order although they said it was delivered on the 29th which it was not and I can't get a hold of anyone for a refund they do not answer and the emails just go around and around and around!! Do not waste your money they are the worst company EVER!! TOTAL SCAM!!
Top Notch Purchase
Great buy. Product surpassed expectations. Dad absolutely loved it.
Awesome purchase
Awesome purchase. Great quality clothing. Highly recommended. Love it. Delivery was quick and the clothes arrived in perfect condition.
Quality Purchase
Quality product. Recommended. Also, the seller has a broad range of styles and sizes.
Great Bargain Buy
The dress was exactly as pictured online. Super affordable, fabulous quality! Worth every penny! 100% recommend!
Do not waste your hard earned money!
I ordered two sweatshirts for Christmas for my husband on 11/6 and STILL DO NOT HAVE THEM! Customer service says to be patient and they will try to update tracking… as of today (12/29) it’s supposedly in IL (I’m in PA) but the distribution center it’s at doesn’t have great reviews so I’m not having high expectations… wish me luck but don’t order from here - never again for me!
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