Suibstantial Reviews 229

JUNK - SCAM - SHIT PRODUCTS -DO NOT ORDER
All of products are NOTHING like they appear online. They are altered via photoshop. The qualsity is horrid, and their customer service is even worse. Their website says they will refund if you are not satisfied within 45 days, but their customer service (which says is in Kentucky) is all 3rd world countries, and are THE worst that you'll ever experience. I reported them to the BBB

This merchandise is low-grade Chinese made junk! The clothes smelled like chemicals. Very dissatisfied with the quality & fit too. NOT AS ADVSERTISED. Product looks impressive on their website which boasts an easy & fair return policy. I contacted them to return the clothing for a refund. Their response was, "Just give it away and reorder since return shipping is too expensive," to CHINA!!! They were unresponsive. I paid $65 to send their junk back to China. They never credited my PayPal account. Don't buy anything from this company. The Sellers are criminals who sell PURE JUNK. You can't even take them to Small Claims court because they are based out of China. I guarantee their 4-5 star reviews are ALL internet bots...read a few...they're all the same.

They stole my money I waited for 2 months and never received my product. I’ve emailed customer service. They told me I couldn’t get a full refund of my 50$ said I could only get 26$ back. They still have yet to give me anything back. Highly disappointed!!!

Poor quality product, size was much larger than expected, requested to return for refund and they reuse to send the return address but offered $3 refund. This company is a scam. Do not order from them. I wish I had read reviews before I ordered.

If there was a zero rate I would give that. Ordered 3 expensive items and received only one.
Reply said missing items “in transit”. Customer Service computer generated.
DO NOT buy from this fraudulent company 😡😡😡

This sweatshirt boasts a decent quality with a unique flag print design that stands out. Shipping took a bit too long at three weeks. Packaging was average, and the price felt fairly reasonable considering everything.

I ordered 6 shirts and 3 caps recently. 3 of the shirts were sewn improperly, with seams around the neck and arms on the outside! Substantial & I have exchanged many emails. Last offer was $20.00 for all 3 defectiveshirts.Unacceptable! The company will not give me their return address. Don't buy from this company!

I ordered 1 shirt and 2 sweatshirts. All came in big but 1 of the sweatshirts was supposed to be a women's medium. It was absolutely huge. I am pretty sure it was a man's medium or large. I simply wanted to exchange it. They told me I ordered a medium and a medium was sent, and they wouldn't exchange/return it. They said I could give it to a friend. You can't talk to a person it is all AI generated. Poor customer service.

Ordered a hat and sweatshirt. First the tracking was from Spain and a long delay. Two days before the package arrived I received tracking from China. The hat was crushed and the sweatshirt was a polyester pullover which was way too big. When I contacted them they said I could keep the items and they would refund me $4. I
This a very deceptive company

Deceptive company selling printed t shirts but advertising sweaters. Refuses to refund. Will not communicate. Ripoff. Do not get taken!

AVOID THESE CROOKS. DO NOT GET SUCKED IN BY THEIR WEBSITE! This an absolute sham of a company! I ordered what I thought were sweaters…….only to receive long sleeve t-shirts with a photo print on them that barely resembled the photo of the product on their website. I contacted their ‘customer care’ department and asked for return authorization instructions and a refund. I have received nothing but the run-around from them. They will not refund my money. They have offered $20 on a $70 purchase. I have subsequently read of similar stories where they will not even honor the cents on the dollar refund after agreeing to it. THESE PEOPLE ARE AWFUL!

Just received the shirt I purchased. It does not match the look of the picture on the site. Made in China, mailed from the Czech Republic. It’s just a long sleeve t-shirt of poor quality fabric. I would never have even looked twice at this in a store. Tried it on and started to itch almost immediately. I wish I had read other reviews prior to the purchase. Don’t do as I did and buy from this site!

I was really excited for he designs of the sweatshirts - especially the “Fight” with Trump hair red sweatshirt. The order took weeks to arrive and when I opened them I was immediately disappointed in the quality of the shirts and the material they are made of. I contacted their customer care support team the day the order arrived to which they quickly responded. However as soon as they discovered I was unhappy with the quality of the shirts they stopped responding to my messages and have been completely silent since then. I have sent them the pictures they requested and I have sent them multiple emails since trying to get a response. They are completely silent - I’m sure just waiting out the 30 days I have since the product arrived so I cannot receive a refund.
Don’t buy from this company. The pictures of the shirts are incredibly misleading. The quality is so poor and their customer care support team is equally poor. So disappointed.

Misleading photos. Poor quality jumper which did not resemble the picture. They offered me 11usd as a sorry, which I eventually accepted as it is very time consuming and expensive to try and post a jumper back to China. The refund did not arrive despite me Chasing three times. I think the photos should be more realistic the jumpers should be of a higher quality and they should honor refund offers of course. Not good, I dislike leaving poor reviews but they ignored my last three messages so left me no choice. Peace and love.

VERY DISAPPOINTED. The shirt was not a sweater but a photo of a sweater printed on a lightweight shirt.
They DO NOT HONOR their "easy returns" claim and will not refund your money.

Absolutely nothing like the pic and the description. Just don’t do it….. they should be held accountable for false advertising.

Poor quality material and color was not as advertised. Sizing was off and no way to contact them, return the item or get a refund. Package come from overseas not the US.

The shipping was slow; it took more than a week to even see it marked as “shipped.”
The shirt is VERY big for the size ordered. I dont care for the material; it’s a slinky polyester feel.
I ordered a sweatshirt; it is NOT a sweatshirt, but a long sleeved t-shirt out if a little thicker than normal weight fabric.
I did think the print on it was nicely done. It is pretty. I probably wont wear it though.

This company is a scam. They are out of China. Items are poor quality printed materials. They refused to cancel my order or give me a refund. All the positive reviews are AI generated - you can tell because they all use the same language. Don't fall for it - do research first.

I ordered a 3XL shirt because it was coming from China and I figured it would be cut small, but geez 😒 this shirt will only fit a child not an adult, I contacted the customer service support and they said I should keep the shirt and they will compensate me $2 USD ???? I paid $34.53 !!!!