Suit Direct Reviews 

Went to the Birmingham branch and was served by a gentleman called Abs. The trip wasn't fruitful but it wasn't for the lack of trying on Abs part. His customer service was outstanding. He simply couldn't do enough to help me he was 1st class

Unfortunately our son’s suit (limehaus) lasted less than 18 wears over 5 months before becoming heavily piled. Material was of poor quality. Unfortunately the store said that this wasn’t an issue in their opinion and refused to remedy the situation. The manager thought it perfectly reasonable that the suit would last less than 18 wears. Total of £270 spent on suit plus 3 trousers- recommend to take your business elsewhere.

We took our son to Moss Bros in the same shopping center, yes it was about double the cost but the suit was far superior and showing zero signs of wear after 40+ uses.

I visited my local store first to view and try on the suit. I knew before hand that, whilst I needed a long fitting, the store only had a regular size. However, I could at least try the regular to check out the chest and waist fitting was OK. The gentleman at the store was very helpful and understood I would have to order online.
I ordered on line, a pleasure as the web site is very user friendly.
The suit arrived in the time that was specified for delivery.
The suit, a tailored Dalston Taupe Donegal, fitted perfectly. It felt very comfortable and light and a first for me buying a waist coat.
More to the point, I received a big thumbs up from my wife .
So overall, great service and help from the local store, Plymouth. First class user friendly web site and excellent quality suit.

On the 18th of October, my fiancè and I went to collect my wedding suit.
I was served by Ollie.

I just wanted to highlight that I only write good reviews or none at all.
Ollie deserves 5 stars. Were it not for him, I would have walked out with the wrong-sized trousers, a jacket with a loose seam, and a pair of shoes that were not right for the style.

Ollie was meticulous, kind, patient, and professional.
He is a great asset to the team at the Cheshire Oaks branch.

I hope this message gets to him, as even the smallest thing—such as a kind comment—can go a long way.

Thanks again, Ollie,
5-Stars!!! ☆☆☆☆☆

I rang on Saturday, spoke to Leyton in southa.pton who said I didn't need an appointment. So roll on Sunday 11am, first in shop, spoke to Leyton, who helped me with sizes and advice. What a credit to your company he is. So easy and happy to deal with and listen. My only gripe, was no short fit jackets. So have to goto a tailor. But over all fantastic. Nice quality suit I have for my wedding.

Suit Direct Newcastle - Louise was so helpful and knowledgeable. Helped me choose a suitable 2 piece suit and although the colour I wanted wasn’t available in store in my size, provided an equivalent for me to try on there and then. Shirt, tie, shoes- all sorted on the day. Louise gave me a voucher for free trouser length adjustment but it won’t be needed. Suit arrived by courier to my home next day. Fits beautifully. Thank you.

Suits direct Doncaster , great experience, me and my son got everything we wanted .
Staff was brilliant too , very helpful .
I would definitely recommend this shop at lakeside.
I'll be back next Sunday!! Ha ha
Might need some cuff links!

Went to the bluewater store, service was shocking. I got help from one of the store people. However, I didn’t even get a hello or anything. Just got weird faces and sometimes no eye contact. After trying on my suit no one asked me if it was the right fit. Shocking. I had to leave

Their returns portal does not work, and you have to contact customer service. Who are unprofessional and do bear the basics in dealing with your query. It feels like you have to apologise.

I returned 4 items, but they came back with a partial refund, and I had only returned 3. That was a lie, and they refused to detail why. I had proof of the return.

The process was long-winded and they lied about the returns made to keep some of the funds

Paid for next day delivery but my parcel didn’t arrive. Contacted both Suit Direct and EVRi after 24 hours to see what was happening. To their credit, EVRi replied to say that the order may be lost and they would initiate a search, but I am still to hear back from EVRi.

It’s now 6 days since I placed my order and I haven’t received any response yet from Suit Direct despite sending an email and a web message, which I think is pretty poor customer service for lost goods (especially if the customer paid for next day delivery).

Shop initially refused to take responsibility for a lost parcel and made it very difficult to get a refund.

Ordered 2 suits, trousers weren’t the right size,had the right labels but when I measured them they were smaller,after paying for delivery and then ordering a suit bag which they wouldn’t refund a complete waste of time and money,did get the suits refunded finally but I’m out of pocket with this company.

I had an excellent experience at Suit Direct in Newcastle thanks to Louise. From start to finish she made the whole process easy and enjoyable. Her customer service was second to none – very friendly, professional, and genuinely attentive.
She gave me spot-on advice about how the suit should look for a wedding I was attending, including which colours and contrasts would work best together. Louise also suggested some adjustments that I went ahead with, and I couldn’t be happier, the fit is absolutely perfect and worth every penny.
It’s rare to come across someone so knowledgeable and passionate about what they do. Louise really went the extra mile to make sure I left feeling confident and well-dressed. I’d highly recommend asking for her if you’re looking for outstanding service and expert style advice.

The store in Birmingham was fantastic but they didn’t have the size I needed in stock for the suit I liked. I ordered the suit in store to be delivered within 2-3 days. The suit shows it was handed to Evri who have now had it over 2 weeks and it still says it’s at the depot. Customer service at Evri and suits direct has been poor so I’m nearly 200 pounds of pocket with no suit to show for it. My first purchase from this company and now very likely to be my last as this experience has soured things for me severely.

Good news! After many calls the suit finally arrived for me to collect.

Bad news….it looked like it had been kicked across a few football fields -!; unsurprisingly the contents reflected it. To add insult to injury the quality of the stitching and assembly was incredibly poor and made it closer to primark in terms of quality. For the price I expect much much better. It was nothing like the one I tried in store.

Order was never sent to me - was never sent to EVRI despite it being 5 weeks.

Suit Direct Cheshire Oaks, went in to look at suits for a family wedding, Sue (sales assistant) introduced herself and asked if she could help. I explained my requirements which she suggested a few points also asking what I liked, the suit I liked did not have the sizes I required on show, Sue checked the store room and found what we where looking for. She also suggested what sizes I should be looking at. Selected suit and tried it on, it was perfect in size and style!

Suit purchased. Thanks Sue and the team at Suit Direct...

Shocking company, take your order and payment for next day delivery, dont deliver next day, then email saying they no longer have the item, only offer refund of the item they didn't have not the delivery charge for the item they didn't deliver, they also don't reply to emails or complaints, absolute joke of a company avoid at all costs

Genuin Customer Service. Knew exactly how to advise, Help and select everything we needed for my sons Graduation. Even the shoes… Perfect shopping experience for myself my son and his girlfriend.
No time wasted in and out all done withn an hour! Fantastic. Highly recommend.

went in to the Swindon shop in emergency for a pair of suit trousers in my size of being a larger man i struggle to get any thing in my waist size (48 inch waist) for an interview the next day after being let down with a online delivery not arriving, but the saviour of Kayley and Nathan in the Swindon store was amazing was ablet to help me find trousers that fitted and went above and beyond with there help would highly recommend to any one that need a suit

25 days since I made the order and still no sight into the delivery or refund. Suites direct have refused to process my refund because the delivery person carelessly left the parcel outside the door and it has gone missing, according to them.
I am now being burdened with going to a police station to report a crime that I DON'T KNOW NOTHING ABOUT . NO CRIME HAS HAPPENED TO ME, I HAVE NOT COMMITTED A CRIME NOR HAVE I WITNESSED ANYTHING.
Just because I was the person who made the order now I am responsible for the delivery.
Secondly for the last 15 days there was no communication from suit direct even though I had written about 10 to 15 emails, in the last two days they have responded because i phoned the head office and they contacted the manager for customer service, but they are super evasive with questions or any requests made . I have been told to go to a police station to report that the delivery has gone missing, I don't know whether it has gone missing or otherwise since I wasn't there. It's not in my place to PUT MY NAME AGAINST A POLICE REPORT FOR SOMETHING I HAVE NOT DONE, WITNESSED OR HAVE KNOWLEDGE OF. SURLY THAT IS NOT MY BUSINESS. But my refund has been refused subject to a police crime number..till the next episode guys BEWARE OF PURCHASING ANYTHING FROM SUITES DIRECT BECAUSE YOU MIGHT LIVE TO REGRET IT. Ongoing.